PLUMBERS · PHILADELPHIA, PA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%64+22.4Reliability 15%32+4.8Craft & service 20%82+16.4Value 10%87+8.7Momentum 8%88+7Track record 7%62+4.3Accountability 5%82+4.1Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%64+22.4Reliability 15%32+4.8Craft & service 20%82+16.4Value 10%87+8.7Momentum 8%88+7Track record 7%62+4.3Accountability 5%82+4.1Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCOREIFixdit Plumbing & Drains
Better than 80% of plumbers · #18 of 90
4.9★550 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
IFixdit Plumbing & Drains for sump pump repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
All 1 Google reviews tagged “Sump pump repair”
★★★★★ Erin · 3 years ago
We had water dumping into our basement and Tony was able to get here within a day. When he arrived we went through everything and he advised us the problem was not our house, rather the city or our neighbors. Sure enough, our neighbors abandoned house was collecting water in their basement and dumping it underground…
Sump pump repair
vs category
Blue = IFixdit, grey = plumbers average
Rating over time
Price
$4790% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Great price 33%Reasonable 58%Overpriced 0%Not sure 9%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%64+22.4Reliability 15%32+4.8Craft & service 20%82+16.4Value 10%87+8.7Momentum 8%88+7Track record 7%62+4.3Accountability 5%82+4.1Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
64
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
32
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
82
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
87
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
88
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
62
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
82
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+179 / −1
Professionalism
+196 / −0
Responsiveness
+186 / −0
Punctuality
+161 / −0
Value
+133 / −0
