iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%97+29.8Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 88 beauty salonsiPosition by Experts Score among all companies we track in this category. · better than 98%
5.0★★★★★319 Google reviews · 24 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$61typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise the salon for its clean, welcoming atmosphere, friendly staff, and quick service times without long waits. Reviewers highlight the quality of manicures and pedicures, noting that the work is detailed and natural-looking while remaining reasonably priced. A recurring criticism in low-star reviews involves a lack of communication regarding specific package components, such as a missing paraffin wax treatment, which led to customer dissatisfaction despite the overall positive sentiment.
Google rating: 5.0 out of 5 from 319 reviews (99% five-star).
Reviews on this page: 319 Google reviews (307 with written comments, 144 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 1, 2026.
Service: Beauty Salon serving Phoenix, Arizona.
Data from Google, last updated November 1, 2026.
Score profile vs other beauty salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyBeauty Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Image Hair Nails Salon Phoenix AZ: 99/100 on this factor. Category median: 85.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Image Hair Nails Salon Phoenix AZ: 97/100 on this factor. Category median: 80.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Image Hair Nails Salon Phoenix AZ: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 48.–
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Bar = this company · dark tick = category median.
Star ratings
319 Google reviews we collected
5.0of 5
5 stars31799%
4 stars10%
3 stars00%
2 stars10%
1 star00%
Praise vs complaints
Phrases our text analysis found in 307 written reviews
100%praise
Praise428100%
Complaints20%
Price
What customers reported paying
$61-25% vs typical beauty salons
Middle half of what 128 customers paid ($45–$79) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude16538%
Quality & results10524%
Would recommend7517%
Speed & response4310%
Price & value246%
Honesty & trust123%
Communication61%
What customers talk about
We read 307 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I came in close to closing but I was still greeted friendly and professionally.”
“First time trying builder gel and Wendy did an amazing job!”
“This new salon is worth the visit for sure—highly recommended!”
“They get you in and out quickly while still providing great service.”
“It’s a truly wonderful place with reasonable prices—I loved everything they have!”
“** If you're looking for beautiful nails, great people, and a place that genuinely makes you feel appreciated, THIS IS IT!”
“I really appreciated how knowledgeable she was and how she explained everything in a way that made me feel informed and confident in my decision.”
People customers mention
Wendy76 reviews
Veronica16 reviews
French6 reviews
Nina4 reviews
Dunlap3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Image Hair Nails Salon Phoenix AZ for 7 kinds of job. Pick one to see what they paid and said.
SSherry1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Very nice people. Great job !! Love the pedicure and the manicure. They built up my nails to match all the length. Love this place !!! Will be back❤️
Another great pedicure ❤️ very friendly and great service!!!
Paid $100–120Nail artPedicureGel manicures
CChristine1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
What a great salon! I found it on google and I am so happy I did. I will be coming back. Wendy (the owner) was fun to talk to and she did a careful, thorough job even when she was busy. Nina did my pedicure and she too did a great job. I also enjoyed the music and lighting as well. Make an appointment or walk in. You will be glad you did!
Paid $60–80PedicureGel manicures
JJaylyn2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Wonderful service they get to know you and always ok if everything is okay wonderful
Paid $40–60Pedicure
BBlessedLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excellent service, friendly and took their time. I would highly recommend and will return.
Paid $40–60Pedicure
SShirley4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Referred by neighbor to see Wendy, from phone call very professional pleasant was able to get appointment next day came in again very professional very clean I'll for sure be a regular customer for Wendy, will make appointment for next month so honored to meet Wendy, she's one in a million may God continue to Bless you in all you do
Paid $20–40Pedicure
NNadia6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
Wendy the salon owner did an absolute professional and glam job for my builder nails! I'll be back for more for sure.
Update : I got
Builder gel 7 weeks ago and
They are still
On, and outside of just the natural
Growth, the gel
Itself looks great after all
This time and still tough to break ! Quality work here
And…
YOU ALL HAVE GOT TO COME SEE WENDY!!! She did my nails in under an hour and they are so on point and when you walk in here, it’s a totally different vibe. She’s great at what she does and she loves doing it.!!!! And the price of these beautiful nails… NOT EVEN OVER $100!!! Everywhere else I’ve been and I’ve gotten something done like this. It wasn’t even half as good and costed so much more.!! COME SEE WENDY!!🥰🥰😘❤️❤️
Response from the owner · 3 hours ago
Thank you, Krystal, for your wonderful feedback! We're so glad to hear you loved your experience and appreciated the vibe of our salon. It's fantastic to know you were pleased with the quality and value of your nails. We can’t wait to welcome you back soon for another great visit!
J
Javonna1 reviewiTotal number of Google reviews Javonna has written across all businesses on Google Maps, not just this one.
First time trying builder gel and Wendy did an amazing job! Light weight, neat, and natural just like I wanted! The shop is nice and service was great. Will definitely be back.
Services: Pedicure, Gel manicures
Response from the owner · 3 hours ago
Thank you, Brittaney! We're so glad you enjoyed your first experience with builder gel and that you loved the results. It's wonderful to hear that you found our shop and service to your liking. We can't wait to welcome you back for your next visit!
T
Tameka HoganLocal Guide · 32 reviewsiTotal number of Google reviews Tameka has written across all businesses on Google Maps, not just this one.
Had a great time walked in very welcoming staff very cozy ladies were nice my second stop while visiting from the DMV so far so good if I'm ever in the area in the future will return great job Nina on my pedi
Services: Pedicure
Service duration: 30–60 min
Atmosphere: Relaxing
Response from the owner · 7 hours ago
Thank you, Tameka! We're so glad to hear you had a great experience with our welcoming staff and cozy atmosphere. It’s wonderful that you chose us during your visit from the DMV. We can’t wait to welcome you back next time you're in the area!
H
Hayde Lopez Rios3 reviewsiTotal number of Google reviews Hayde has written across all businesses on Google Maps, not just this one.
Excelente servicio, son súper amables y me encantaron mis uñas y el pedicure también, volveré para mis siguientes uñas y pedicure
Services: Nail art, Pedicure
Service duration: 1–2 hr
Atmosphere: Relaxing, Energetic, Modern, Cozy
Maintenance: Pristine
Response from the owner · a day ago
Thank you, Hayde, for your wonderful review! We're so glad to hear that you loved your nails and enjoyed the friendly service. We can't wait to welcome you back for your next visit.
A
Alejandro Ortiz6 reviewsiTotal number of Google reviews Alejandro has written across all businesses on Google Maps, not just this one.
Veronica did great with my pedicure. The ladies all made me feel welcomed. Definitely coming back
Services: Pedicure
Service duration: 30–60 min
Atmosphere: Relaxing, Modern, Cozy
Maintenance: Pristine
Response from the owner · a day ago
Thank you, Alejandro! We're so glad to hear you had a great experience with your pedicure and felt welcomed by our team. We can’t wait to welcome you back for your next visit!
C
Chaim Nicole Smith1 reviewiTotal number of Google reviews Chaim has written across all businesses on Google Maps, not just this one.
New owner, Wendy‼️ Wendy and Nina are both wonderful! Wendy did my full set, and Nina did my toes. Highly recommend!!
Services: Pedicure, Manicure
Service duration: 1–2 hr
Atmosphere: Relaxing, Energetic, Modern, Cozy
Maintenance: Pristine
Response from the owner · a day ago
Thank you, Chaim Nicole Smith! We're delighted to hear you had such a wonderful experience with Wendy and Nina. Your recommendation means a lot to us. We can’t wait to welcome you back for your next visit!
D
Dawn LaMonica5 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Wendy was amazing and made me feel right at home! She did an amazing job. It was the best nail salon I’ve been to! zero complaints. Great nails and great conversation! I have found my new nail salon!! I will be back!
Services: Nail art, Manicure, Gel manicures
Atmosphere: Relaxing, Cozy
Maintenance: Well-kept
Response from the owner · a day ago
Thank you, Dawn! We're so glad to hear you had such a wonderful experience. It’s fantastic to know you felt right at home and enjoyed both the service and the conversation. We can’t wait to welcome you back for your next visit!
K
Kelly Tapley12 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
This is a great salon for nails. Wendy is very friendly and welcoming. Definitely come in, you will be regret it. I’ll be back for sure.
Update: I have been coming here for over 5 months and can’t say enough good things about Wendy and the salon. Always professional, accommodating and very clean. Wendy has always gone above and beyond with new creative ideas and beautiful colors. I am very happy I found this salon and will continue to come back, hopefully for a long time.
Response from the owner · 5 months ago
Thank you so much, Kelly! We're glad you had a great experience and felt welcomed. We appreciate your kind words and can't wait to see you again for your next visit!
M
Madison bec1 reviewiTotal number of Google reviews Madison has written across all businesses on Google Maps, not just this one.
Veronica, did an amazing job on my pedicure and an even better job on my nails. She really took her time and paid attention to every detail to make them turn out exactly how my inspo picture was! They care about their quality of work!
Services: Nail art, Pedicure
Service duration: 2–4 hr
Atmosphere: Relaxing, Cozy
Maintenance: Pristine
Response from the owner · a day ago
Thank you, Madison! We’re so glad to hear you had a wonderful experience and that your nails turned out just as you envisioned. It means a lot to us that you noticed the attention to detail and our commitment to quality. We can’t wait to welcome you back for your next visit!
