Paris Reid3 reviewsTotal number of Google reviews Paris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful service
- Price: $20–40
- Atmosphere: Relaxing, Cozy
- Maintenance: Pristine
Images Salon Suites by Amani
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%84+53.4Reliability 28%79+22.3Replies to reviews 8%31+2.6Momentum penalty70−3Experts Score= 75Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#75 of 101 hair salonsPosition by Experts Score among all companies we track in this category. · better than 26%
4.9 ★★★★★ 176 Google reviews · 24 photos
96%five-star reviews
4.69★last 12 monthsAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
6%reviews answered by the owner
$32typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Images Salon Suites by Amani at a glance
Google reviewers rate this salon 4.9 out of 5 based on 176 reviews, highlighting frequent praise for eyebrow threading, tinting, and lash services. Customers often note the quick service, affordable pricing, and professional, welcoming atmosphere. However, lower-rated feedback indicates recurring issues with appointment time overruns for hair services, last-minute schedule changes, and inconsistent results that did not match website examples.
- Google rating: 4.9 out of 5 from 176 reviews (96% five-star).
- Reviews on this page: 176 Google reviews (142 with written comments, 13 with photos).
- Owner responses: the business replied to 6% of reviews.
- Most recent review: October 24, 2026.
- Service: Hair Salon serving O'Fallon, Illinois.
Data from Google, last updated October 26, 2026.
Score profile vs other hair salons
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Images Salon Suites by Amani: 84/100 on this factor. Category median: 88.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Images Salon Suites by Amani: 79/100 on this factor. Category median: 84.B
79
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Images Salon Suites by Amani: 70/100 on this factor. Category median: 100.B
70
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Images Salon Suites by Amani: 31/100 on this factor. Category median: 47.D
31
Bar = this company · dark tick = category median.
Star ratings
176 Google reviews we collected
- 5 stars16996%
- 4 stars00%
- 3 stars21%
- 2 stars00%
- 1 star53%
Praise vs complaints
Phrases our text analysis found in 142 written reviews
- Praise15199%
- Complaints21%
Price
What customers reported paying
$32-45% vs typical hair salons
Middle half of what 95 customers paid ($21–$74) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude4831%
- Quality & results3422%
- Would recommend2919%
- Speed & response2617%
- Price & value75%
- Honesty & trust75%
- Communication21%
What customers talk about
We read 142 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very awesome and quick and super polite and understanding”
“Amani does such a great job with my services and is always so detailed.”
“We will definitely be coming back and would highly recommend this salon to anyone looking for great service and even better people!”
“She was incredibly nice, welcoming, and even managed to get us an appointment the very next day.”
“Always an over satisfied customer and the price is affordable!”
“You can tell she genuinely cares about her clients and takes pride in creating a positive atmosphere.”
“Leyah did an amazing job explaining the process to me and made me feel super comfortable and made sure I was doing okay throughout my experience.”
People customers mention
- Kia 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Images Salon Suites by Amani for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
KirstenLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
This is my home salon! Amani does such a great job with my services and is always so detailed. She takes her time and i always leave feeling better than I walked in. I’ve been going to her for years while she was located inside Images Beauty Supply and I will continue to visit her in her new shop. 10/10 every time. They have so many services to offer!
Paid $1–20Eyebrow beautificationEyebrow shapingEyebrow threading
ShatikaLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★
It took my braider 12 hours to complete my hair and it was slotted for 5.5-6 hours and i added a wash. I know I have thick hair and she was very strict about her parts, but 12 hours is a long time!!! I really enjoyed my braider's conversation, but I will not be back because I have lots of pain and sitting that long…
Paid $200+Shampoo & conditioningBraids
Huda11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Got my eyebrows threaded by Amani and she did amazing! I was scared at first of the pain but it didn’t hurt at all. She was very professional and quick and my eyebrows look better than ever! I will be back :)
Paid $1–20Eyebrow beautificationEyebrow shaping
JineenLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Amani does an amazing job threading mine and my sister’s eyebrows! Highly recommend her for all your salon needs!!
Paid $1–20Eyebrow beautificationEyebrow shapingEyebrow threading
Heather5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Had services by Kia and Amani for my daughter and myself. Love the experience and the atmosphere is *muah* chefs kiss !! Will be returning!!
Paid $200+BraidsEyebrow beautificationEyebrow shaping
Veronica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Thank you, Images Beauty Shop, for such a wonderful experience! Even though you’re just opening, you were able to get both my grandson and me in for a same-day appointment, which we truly appreciated. Hair stylist Nae is terrific. Armani, the owner, genuinely cares about her clients and goes above and beyond to…
Paid $200+BraidsEyebrow beautification
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Eyebrow threading | 34 | $3–$23 |
| Eyelash extensions | 34 | — |
| Eyebrow beautification | 30 | — |
| Eyebrow shaping | 28 | $20–$59 |
| Braids | 11 | — |
| Shampoo & conditioning | 7 | $35–$136 |
| Hair threading | 6 | — |
| Hair extensions | 4 | $214–$426 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 176 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Renee3 reviewsTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery nice and professional
- Services: Shampoo & conditioning
Kirsten WelzbacherLocal Guide · 58 reviewsTotal number of Google reviews Kirsten has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is my home salon! Amani does such a great job with my services and is always so detailed. She takes her time and i always leave feeling better than I walked in. I’ve been going to her for years while she was located inside Images Beauty Supply and I will continue to visit her in her new shop. 10/10 every time. They have so many services to offer!
- Price: $1–20
- Services: Eyebrow beautification, Eyebrow shaping, Eyebrow threading
- Atmosphere: Relaxing, Modern, Cozy
- Maintenance: Pristine
Essence W5 reviewsTotal number of Google reviews Essence has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleShe always does an amazing job on my eyebrows! She’s the only one I trust!
Shatika GardnerLocal Guide · 57 reviewsTotal number of Google reviews Shatika has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt took my braider 12 hours to complete my hair and it was slotted for 5.5-6 hours and i added a wash. I know I have thick hair and she was very strict about her parts, but 12 hours is a long time!!! I really enjoyed my braider's conversation, but I will not be back because I have lots of pain and sitting that long is not in the cards for me anymore. My hair is cute and I've never gotten these braids before, I've only had my hair braided less than a handful of times. There was construction going on and men and dust everywhere. I appreciate they were available on a Sunday. The website didn't mention that I had to buy my own hair, I'm glad i called before to ask questions because I just don't get braids historically. Overall, my hair is beautiful.
- Price: $200+
- Services: Shampoo & conditioning, Braids
- Atmosphere: Other
Fred Secrest2 reviewsTotal number of Google reviews Fred has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery awesome and quick and super polite and understanding
- Price: $60–80
- Services: Braids
- Atmosphere: Relaxing, Modern
- Maintenance: Pristine
Navarro NLocal Guide · 13 reviewsTotal number of Google reviews Navarro has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing Experience! I can’t say enough great things about this salon and the wonderful people who work here! Amani, the owner, was absolutely amazing! She was incredibly nice, welcoming, and even managed to get us an appointment the very next day. From the moment we arrived, she made my son and our entire family feel comfortable and welcomed. You can tell she genuinely cares about her clients and takes pride in creating a positive atmosphere. A special shoutout to Kia, who worked with my son! She was absolutely wonderful. I know my son probably gave her a bit of a hard time, but she handled everything with so much patience, kindness, and understanding. She never seemed frustrated or rushed and made sure he felt comfortable throughout the experience. As a parent, that kind of patience and compassion means more than words can express. Honestly, everyone at the salon was awesome! The entire staff was friendly, professional, and made us feel like more than just another appointment. It’s not every day you find a place where the people are just as amazing as the service they provide. We truly appreciate the kindness, patience, and care they showed our family, especially our son. It’s clear that this salon is run by people who genuinely love what they do and care about the people who walk through their doors. Thank you, Amani, Kia, and the entire team, for such a wonderful experience! We will definitely be coming back and would highly recommend this salon to anyone looking for great service and even better people!
- Price: $120–140
- Services: Shampoo & conditioning
- Atmosphere: Relaxing
Samantha Alejo3 reviewsTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy favorite eyebrow lady!!! I only let her touch my brows LOL I highly recommend her! Support women owned business!!
Angel Sedik3 reviewsTotal number of Google reviews Angel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleService was quick and affordable!
- Price: $20–40
- Services: Eyelash extensions
- Atmosphere: Relaxing, Modern
- Maintenance: Well-kept
Mary Thompson2 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing work last minute life saver 🛟
- Services: Eyebrow beautification, Eyebrow shaping
Business details
- Address: 2073 W Hwy 50, Fairview Heights, IL 62208
- Phone: (314) 320-7875
- Website: imagessalonsuitesbyamani.com
- Service area: O'Fallon, IL