Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google reviewers rate the service 4.8 out of 5 based on 122 reviews, with the owner responding to 11 percent of them. Positive feedback highlights thorough deep cleaning, professional conduct, and punctuality in apartments and homes. However, low-star reviews consistently criticize unclear pricing, significant cost increases after initial quotes, and claims that the final results did not justify the high charges.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
122 Google reviews we collected
Phrases our text analysis found in 116 written reviews
How often each topic comes up in the written reviews
We read 116 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My house was totally in a bad shape because I was out of town for some time,I called team imperial to fix it and they did a wonderful job.”
“…nest people these ppl took my money and clean nothing whatever you do never work with these people they saw a young mother and wanted to take advantag…”
“The team at Imperial is attentive, patient, and absolutely professional.”
“Very professional service I received from them and would recommend them”
“I would not recommend Imperial Deep Cleaning Service.”
“Kohl is prompt and came to clean with this crew with very short notice.”
“The are doing great job, it is hard to find honest, reliable and reasonable person.”
“In summation terrible customer service, deceptive business practices, and shoddy work which is over priced.”
“The best cleaning service I have used so far, they were diligent and trust worthy.”
“Never use these people they scammed me iam hard working mother of 8 small kids all I wanted was a reset of life after dealing with so much trauma thes…”
“They were so professional, communicated well and provided exceptional service.”
praise complaint · found by our text analysis, Google review wording unchanged.
The team at Imperial is attentive, patient, and absolutely professional. They completely all stress I had around moving apartments. They deep cleaned and organized so that my move was seamless and stress free. I will book again in a heart beat. Wow! Shout out to Arnold and Mama.
They did an amazing job in my new apartment btw kohls was a great manager of the team . I recommend them
Kohl is prompt and came to clean with this crew with very short notice. They finished. Quickly and did an Amazing job. Highly recommend
The absolute best! Finally, a company with a true passion for cleaning. Imperial went above and beyond to help me get my father’s home like new again. I couldn’t be more grateful for the hard work and compassion of this team!
My house was totally in a bad shape because I was out of town for some time,I called team imperial to fix it and they did a wonderful job.kohls was respectful and nice .I recommend them at all times .
Extremely thorough. The entire crew was polite and very hard workers. They surpassed my expectations!!! I highly recommend them!
4.8 ★★★★★ 122 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Impressive job done..I recommend them at all time.
Thank you
A job well done...they did absolutely well...thanks guys
Thanks so much
I would not recommend Imperial Deep Cleaning Service. I hired them to clean my daughter’s two-bedroom Chicago apartment before a family event. No estimate or price was provided beforehand. Two cleaners worked from about 9:00 a.m. to 1:30 p.m., and afterward I was told the charge was $984. When I questioned the amount, I was told they are “deep cleaners and not regular cleaners.” That was not accurate because their website advertises apartment cleaning ranging from basic cleaning to deep cleaning. More importantly, the apartment was not deeply cleaned. The top and inside of the refrigerator were missed, the top of the stacked dryer was not cleaned, cabinet doors were not wiped down, closets were not vacuumed, there was still visible dirt and scuff marks all over the baseboards, food remained stuck on the coffee table, and there was still cat hair on the chairs. I spent about an hour disputing the bill and ultimately paid $450. I also asked one of the cleaners to come upstairs and look at the areas that had been missed, and he refused. I readily acknowledge that I should have asked for the price before booking. But I also believe a professional company should disclose a nearly $1,000 charge before performing the work. And regardless of the pricing dispute, the quality of the cleaning was nowhere near what I would consider a “top to bottom deep cleaning.” In fact, it was not even an adequate surface level cleaning. My advice: get the total price and exact scope of work in writing beforehand, and inspect everything before the cleaners leave.
Great experience!
Amazing work! True gentlemen and wonderful work ethic.
Very friendly!!! Great service. Definitely recommend
The team at Imperial is attentive, patient, and absolutely professional. They completely all stress I had around moving apartments. They deep cleaned and organized so that my move was seamless and stress free. I will book again in a heart beat. Wow! Shout out to Arnold and Mama.
Can’t say enough how amazing they clean! Recommend 100%
They did an amazing job in my new apartment btw kohls was a great manager of the team . I recommend them
Kohl is prompt and came to clean with this crew with very short notice. They finished. Quickly and did an Amazing job. Highly recommend
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
