Analyzing 7,368,7987.4M ReviewsFor 20,87820.9K Experts

Experts Reviews · Company report
In-Law Plumbing & Drain Services, Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty91−0.9Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

In-Law Plumbing & Drain Services, Inc

Omaha, NE · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 33 sink repair services · 4.9★ from 628 Google reviews

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Report card

Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.In-Law Plumbing & Drain Services, Inc is better than 94% of sink repair services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.In-Law Plumbing & Drain Services, Inc is better than 93% of sink repair services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.In-Law Plumbing & Drain Services, Inc is better than 91% of sink repair services.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.In-Law Plumbing & Drain Services, Inc is better than 100% of sink repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.In-Law Plumbing & Drain Services, Inc is better than 100% of sink repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.In-Law Plumbing & Drain Services, Inc is better than 86% of sink repair services.A
86

Reviews for your job

Customers hired In-Law Plumbing & Drain Services, Inc for 8 kinds of job.

In-Law Plumbing & Drain Services, Inc for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 24
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Water heater installation”

Jeffrey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Great service. Ryan arrived on time, installed a new water heater perfectly, and left the area immaculate. He also explained settings on the new heater. Ryan also took the time to answer questions I had about water pressure, etc. Couldn't have asked for better service.

Paid $2,000+Reasonable priceWater heater installation
AndyLocal Guide · 307 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Always good service and quality. Friendly employees and reasonable pricing. Been using them for years for various plumbing needs. Highly recommend.

Reasonable priceWater heater installation
Jim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent, responsive service. Accurate diagnosis and reasonable prices. A very good outfit.

Paid $2,000+Great priceWater heater installationDrain cleaningPlumbing leak detection
KellyLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Our water heater blew. They were out same day. Quoted exact price over the phone that was dead on. The pilot light then went out overnight just a fluke. We couldn't get it relit. They were out that day and showed us the trick exactly how to get it lit. Guy hung around for a few minutes to make sure it stayed lit.…

Paid $1,000+Not sureWater heater installation
KombuchthusiastLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Scott and Bernie and their team are the BEST. They are very responsive and professional, very transparent about pricing. I’ve hired them from everything from a disposal installation to a kitchen remodel - and I will never work with anyone else. Why? Because: They will never tell you that you need something that you…

Great priceToilet repairWater heater installationGarbage disposal installation
Kellie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

In Law Plumbing is my go to plumber. I’ve been in real estate for 10+ years and have used them both professionally and personally. I highly recommend.

Plumbing leak detectionFaucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
Gavin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

In-Law Plumbing is an honest company doing great work at a low price. And they are nicer than my own in-laws!

Water heater installation+ Responsiveness+ Punctuality+ Quality
Angie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used In Law Plumbing four different times. The last time was just a few weeks ago, right before Thanksgiving they helped me with my water pipes issues but a few months ago they helped me too and plus a few years ago they replaced my water heater,but also before that they scoped my sewer. Four times I have…

Water heater installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Carolyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have been using In-Law Plumbing for many years. Scott responds to my phone messages promptly with a call back and arranges one of his guys to provide service. They are polite, take care of our needs, and clean up. We have never had them go over the estimate we were given. We love this company!

Plumbing leak detectionToilet installationWater heater installation
Daphne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They were great!! They did everything we asked, as promised, and it works wonderfully!

Plumbing leak detectionFaucet installationShower installation+ Responsiveness+ Punctuality+ Quality
Cody1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Amazing Job! Super pleased with their professional beautiful craftsmanship.

Faucet installationShower installationWater heater installation+ Responsiveness+ Quality+ Professionalism

Price

$227-14% vs typical sink repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 54%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning77$248–$493
Toilet repair30$227–$542
Plumbing leak detection29$161–$478
Plumbing pipe repair28$228–$811
Plumbing leak repair17$239–$680
Toilet installation17$243–$556
Faucet repair16$209–$480
Faucet installation14$322–$555

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