Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
Google reviewers for In-Law Plumbing & Drain Services, Inc. frequently praise the company for punctual arrivals, clear communication, thorough explanations of plumbing issues, and fair pricing for services like drain cleaning, water heater installation, and leak repairs. However, several low-star reviews highlight recurring issues with missed phone calls, lack of follow-up on scheduling requests, and dissatisfaction with billing practices or service transparency during complex repairs.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
628 Google reviews we collected
Phrases our text analysis found in 593 written reviews
Price verdicts customers left with their Google review
Middle half of what 50 customers paid ($78–$383) · gold mark = category median.
How often each topic comes up in the written reviews
We read 593 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ryan arrived on time, installed a new water heater perfectly, and left the area immaculate.”
“Highly recommend, quick, easy going and professional”
“Derek & Teagan did a great job for my parents home and I couldn’t recommend them enough.”
“…and, ironically, I think I’ve only written maybe 2 reviews regarding poor service in my whole life.…”
“The response time was quick, quality of work and professionalism was outstanding, and the price is extremely fair.”
“So sad that companies out there are trying to rip off customers.”
“We are very happy with In-Law plumbing and highly recommend you call them if you need plumbing services!”
“I would not recommend in-law in the past did good work at our old house.”
“He did a great job and explain the process very thoroughly for me so I understood it.”
“…being without an open kitchen drain for 6 days going on 7 and being ignored by the company you called.…”
“…cannot thank them enough for the kindness, skillset, dedication and honest service they bring to the community.…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired In-Law Plumbing & Drain Services, Inc for 8 kinds of job. Pick one to see what they paid and said.
Great service. Ryan arrived on time, installed a new water heater perfectly, and left the area immaculate. He also explained settings on the new heater. Ryan also took the time to answer questions I had about water pressure, etc. Couldn't have asked for better service.
De-scaled the main drain to stop further clogging issues. Cleaning up the old cast Iron produced a hidden issue. Used an underground camera locator device to find exactly where it is and the depth for future fix. Chris from the company submitted the information for us to receive estimates on choices to fix. They are great to work with.
Chris was great and very thorough! We have a new building and needed the drains located and he ran a camera down them to help us verify locations. We will use Inlaw for future jobs for sure!!
Teagan was on time and fixed two toilets. He was friendly, informative and quick. I have used In-Law Plumbing a few times now and they have been great every time.
The master shower was leaking. because it turns out that my house has a ton of DIY jank in it. The staff that came out were polite, knowledgeable, and extremely helpful in fixing some of the problems that they found. I plan on using them in the future to help remove more of the previous homeowner’s “work.” Highly recommend them
Tegan was fantastic. He arrived on time, was very respectful of my home, and his work was excellent. He even found a leak that I did not know existed and fixed it for me. Five stars!
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 77 | $248–$493 |
| Toilet repair | 30 | $227–$542 |
| Plumbing leak detection | 29 | $161–$478 |
| Plumbing pipe repair | 28 | $228–$811 |
| Plumbing leak repair | 17 | $239–$680 |
| Toilet installation | 17 | $243–$556 |
| Faucet repair | 16 | $209–$480 |
| Faucet installation | 14 | $322–$555 |
4.9 ★★★★★ 628 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Derek & Teagan did a great job for my parents home and I couldn’t recommend them enough.
Savannah, thank you so much for taking the time to leave this review. We are so happy to hear your parents received great service. Thank you for the recommendation! The In-Law Team
Unplug bath tub nacho up
Dennis, thank you for taking the time to leave us a review. We appreciate your business!
Great service. Ryan arrived on time, installed a new water heater perfectly, and left the area immaculate. He also explained settings on the new heater. Ryan also took the time to answer questions I had about water pressure, etc. Couldn't have asked for better service.
Jeffrey, thank you for the wonderful review! We’re so happy that Ryan provided excellent service! We appreciate you choosing In-Law Plumbing and taking the time to share your experience. The In-Law Team
Good communication, fast, does great work
Thank you for the 5-Star review and your business! The In-Law Team
Great guys Quick service Very helpful
Thank you, Tom! We appreciate the great review and are glad our team could provide quick, helpful service at a fair price. Thanks for choosing In-Law Plumbing & Drain! The In-Law Team
De-scaled the main drain to stop further clogging issues. Cleaning up the old cast Iron produced a hidden issue. Used an underground camera locator device to find exactly where it is and the depth for future fix. Chris from the company submitted the information for us to receive estimates on choices to fix. They are great to work with.
Misty, thank you for the amazing 5-Star review! We are so happy you are pleased with our service. Thank you for your business! The In-Law Team
Chris was great and very thorough! We have a new building and needed the drains located and he ran a camera down them to help us verify locations. We will use Inlaw for future jobs for sure!!
Thank you for the great review! We're glad Chris was able to help locate and verify your drains with our camera inspection. We appreciate your trust in In-Law Plumbing & Drain and look forward to working with you again! The In-Law Team
Chris did a great job!!
Candi, thank you for the 5-Star review and your business! The In-Law Team
Always good service and quality. Friendly employees and reasonable pricing. Been using them for years for various plumbing needs. Highly recommend.
Thank you, Andy. We appreciate your 5-star review for our plumbing services.
Teagan was on time and fixed two toilets. He was friendly, informative and quick. I have used In-Law Plumbing a few times now and they have been great every time.
Sarah, thank you for your continued trust in our team! We’re so happy to hear Teagan provided a great experience. Thank you for your business! The In-Law Team
Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
