Analyzing 6,697,4816.7M ReviewsFor 18,77118.8K Experts

Experts Reviews · Company report
Independence Veterinary Clinic logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%82+19.9Value 14%91+12.9Replies to reviews 7%72+5.1Craft & service penalty93−0.7Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Independence Veterinary Clinic

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 74 veterinarians · 4.9★ from 759 Google reviews

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Report card

Percentile vs other veterinarians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Independence Veterinary Clinic is better than 89% of veterinarians.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Independence Veterinary Clinic is better than 82% of veterinarians.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Independence Veterinary Clinic is better than 93% of veterinarians.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Independence Veterinary Clinic is better than 91% of veterinarians.A
91
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Independence Veterinary Clinic is better than 100% of veterinarians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Independence Veterinary Clinic is better than 72% of veterinarians.B
72

Reviews for your job

Customers hired Independence Veterinary Clinic for 1 kinds of job.

Independence Veterinary Clinic for large animals

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.66
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Large animals”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 30
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 66 Google reviews tagged “Large animals” · showing 20

Carmen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 hours ago★★★★★

I've been taking my dogs here for about 20yrs. They are very nice the doctors as well as staff they remember my dogs name n their little quirks they work with me to find nutritional stuff as well as meds at my budget they always call to follow up and most importantly all of my dogs loved going there. U cldnt open…

Reasonable priceLarge animals
Colleen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Dr. Long and the rest of the staff are top notch!

Reasonable priceLarge animals
SuzetteLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★

Was very surprised when tech came in the room NO HELLO OR HI BELLA! SHE JUST handed me a muzzle ( never had to administer this on my dog.) She gave me instructions 😠 Chloe Bella was there to get her yearly flea & tick shot and blood work, and Pedicure 😡😠 The. Center was for some reason or another was Very cold…

Customer photo from Suzette's review
Large animals
Jim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

All good Doctor Long is excellent !

Reasonable priceLarge animalsService not listed
Hasielm1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Excellent service

Not sureLarge animals
Katie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

IVC is always quick, efficient, thorough and pleasant.

Reasonable priceLarge animals
Sharon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We love dr. Michelle!

Large animals
kholoud5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

This is our first time brining our dog to the office, and we were very happy and pleased. The office was clean and smelled fresh, the front desk staff was very friendly and helpful. The assistant, Sydney and Dr. McCoy were wonderful. Dr. McCoy took her time to examine my dog, explain the issue and recommend…

Great priceLarge animals
AshleighLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

After more than 20 years with this veterinary practice, they feel like family. The staff is absolutely amazing and has always been there for us, especially when we’ve needed an unexpected or emergency visit. Somehow, they always find a way to get us in and make sure our pets are taken care of. And Dr. Bart? 100% the…

Great priceLarge animals
Barbara13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We have been clients of Independence Vet for all of our dogs. Yesterday we had an emergency and our go-to doctor, Dr. Michelle, wasn’t available but, we were able to see Dr. McCoy. Our experience was excellent! Our dog is a very reluctant patient and she was handled perfectly. As always, we received very detailed…

Reasonable priceLarge animals
MaryLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Moved to Charlotte & needed a new veterinarian asap for my senior dog - found Independence through glowing Nextdoor reviews & made an appointment, was able to get in very quickly with Dr. Melissa. Had a wonderful first visit, it’s clear this practice cares for our animals like they are their own. Dr. Melissa went…

Great priceLarge animals+ Responsiveness+ Reliability+ Quality
MariiaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Thank you for getting me and my sweet kitty in. I really appreciate Dr. Michelle Bryan for her help and explanation of everything what is going on with kitty. Here you will not be definetly pushed for unnecessary services, which is awesome. I will definetly come back with my other pets here.

Great priceLarge animals
gayle9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

It's with great pleasure I give a five star rating. to these veterinarians and their staff. They have taken remarkable care of my furry family members since they first began years ago. I have without hesitation recommended them many times. They seem to really care and I have total confidence in their care of my little ones.

Not sureLarge animals
Elizabeth12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Independence vetinary is one of the most transparent with my pets needs. During the last 7 years, they have been very pleasant to work with. The staff is caring and aim to please with excellent services.

Reasonable priceLarge animals
LaurieLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have only used the Wonderful dog groomer Jen. Shes awesomw!

Reasonable priceLarge animals
Kevin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Literally THE BEST vet experience ever! From the front staff to the nurses to the doctor! Everyone was so kind, patient and friendly. I will always take my pets here!!!

Large animals
P7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

You can always get an appointment and if it’s an emergency, they will fit you in.

OverpricedLarge animals
Carol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We have been going to this clinic for years and will never go anywhere else!

Not sureLarge animals
Sarah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Everyone in the office was very kind and professional. They were prompt in giving us an appointment. And prompt in seeing us when we arrived. I have gone to other offices that were closer to my home, but I always end up back at Independence Vet. They are top notch.

Great priceLarge animals
PamelaLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I’ve been coming to this clinic for a few years now. I came here initially to have a tumor removed from my dog’s jaw. It was actually in-between her teeth. A previous vet wasn’t able to get it all, and it grew right back. Independence was able to get it all, and it has never been an issue again. The staff here is…

Reasonable priceLarge animals

Show more large animals reviews (46 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 68%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Large animals66—

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