iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%23+1.6Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#92 of 122 medical spasiPosition by Experts Score among all companies we track in this category. · better than 25%
4.9★★★★★221 Google reviews · 7 photos
95%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Indiglo Med Spa 4.9 out of 5 based on 221 reviews, highlighting positive experiences with services like massages, laser treatments, and facials. Customers frequently praise the clean, relaxing atmosphere and the staff's professionalism, attentiveness, and willingness to educate clients on various procedures. While most feedback is favorable, a small number of low-star reviews criticize specific instances of perceived inattentiveness during massages and discrepancies regarding promotional gift card offers.
Google rating: 4.9 out of 5 from 221 reviews (95% five-star).
Reviews on this page: 221 Google reviews (136 with written comments).
Owner responses: the business replied to 11% of reviews.
Most recent review: October 22, 2026.
Service: Medical Spa serving Green Bay, Wisconsin.
Data from Google, last updated November 1, 2026.
Score profile vs other medical spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Indiglo Med SpaMedical Spas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Indiglo Med Spa: 90/100 on this factor. Category median: 95.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Indiglo Med Spa: 86/100 on this factor. Category median: 93.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Indiglo Med Spa: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Indiglo Med Spa: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Indiglo Med Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Indiglo Med Spa: 23/100 on this factor. Category median: 78.D
23
Bar = this company · dark tick = category median.
Star ratings
221 Google reviews we collected
4.9of 5
5 stars21095%
4 stars84%
3 stars10%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 136 written reviews
97%praise
Praise13397%
Complaints43%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1063%
Reasonable638%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5238%
Would recommend3123%
Quality & results2619%
Price & value86%
Speed & response75%
Communication75%
Honesty & trust64%
What customers talk about
We read 136 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“So appreciated Madelyn’s expertise and performing this service, highly recommend!”
“Melissa is the best esthetician I’ve ever had and I will absolutely recommend her to everyone.”
“I had an excellent experience having Madelyn do a lash lift and tint.”
“It was worth every penny and I will be back for a massage and facial again soon.”
“They took care of me immediately, got me water, and never made me feel bad (despite feeling embarressed).”
“She listened to the spots I told her were holding tension and paid extra attention to those areas.”
“They are all so warm, honest, sweet, and full of experience.”
People customers mention
Melissa17 reviews
Robin3 reviews
James3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Indiglo Med Spa for 5 kinds of job. Pick one to see what they paid and said.
SSarah8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had an excellent experience having Madelyn do a lash lift and tint. The service was comfortable and relaxing, and I was amazed at the results! So appreciated Madelyn’s expertise and performing this service, highly recommend!
Great priceService not listed
MMichelle6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Robin is wonderful at electrolysis. She always makes you feel welcomed, everything is always very clean and professional.
RRonnell16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Indigo Med Spa is amazing. Melissa gives a great massage and takes your needs into consideration.
Reasonable priceMassage
SSusan6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had the lumecca laser treatment done and am very happy with the results. It got rid of my age spots, sun damage, broken capillaries and greatly improved my rosacea. I was nervous after the treatment because I got several blisters, but everything healed beautifully. I will definitely have more treatments in the future.
Service not listed
SSabrinaLocal Guide · 64 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★
Barely a message, wouldn't recommend if you want deep tissue and attention to detail. Didn't even ask questions on trouble areas, and seemed like she didn't even want to be there.
AAmy6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Went for a massage first time there! It was one of the best massages I’ve ever had! Melissa was great! I had a dental procedure the day before so my neck was very sore and she did a great job at making that tension and pain away! Will be going back.
I had an excellent experience having Madelyn do a lash lift and tint. The service was comfortable and relaxing, and I was amazed at the results! So appreciated Madelyn’s expertise and performing this service, highly recommend!
Price assessment: Great price
Services: Service not listed
M
Michelle Phillips6 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
I had the lumecca laser treatment done and am very happy with the results. It got rid of my age spots, sun damage, broken capillaries and greatly improved my rosacea. I was nervous after the treatment because I got several blisters, but everything healed beautifully. I will definitely have more treatments in the future.
Services: Service not listed
S
Sabrina NaLocal Guide · 64 reviewsiTotal number of Google reviews Sabrina has written across all businesses on Google Maps, not just this one.
Barely a message, wouldn't recommend if you want deep tissue and attention to detail. Didn't even ask questions on trouble areas, and seemed like she didn't even want to be there.
A
Amy M6 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Went for a massage first time there! It was one of the best massages I’ve ever had! Melissa was great! I had a dental procedure the day before so my neck was very sore and she did a great job at making that tension and pain away! Will be going back.
Price assessment: Reasonable price
Services: Massage
S
Sylvia AcostaLocal Guide · 16 reviewsiTotal number of Google reviews Sylvia has written across all businesses on Google Maps, not just this one.
I’ve come here a couple times over the last several years, and they are always the BEST! Most recently I came here for a prenatal massage and had to cut my massage short as I was not feeling good. I started overheating and getting dizzy and pale. They took care of me immediately, got me water, and never made me feel bad (despite feeling embarressed). They did a great job 🩷🩷 I could not thank the team enough for being so kind as they handled this.
Price assessment: Great price
Services: Massage
A
Alison Peterson6 reviewsiTotal number of Google reviews Alison has written across all businesses on Google Maps, not just this one.
I saw Melissa for a parental massage and by far the best massage I’ve ever had! Very relaxed and very comfortable the whole time! The space is also very welcoming and relaxing!