iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 44 leak detection servicesiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★111 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$895typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise the company for punctual arrival, clear communication, and transparent pricing across services like drain clearing, water heater installation, and main line repairs. Reviewers highlight the team's ability to diagnose complex issues accurately and avoid unnecessary upsells, often noting that the work was completed efficiently and left the site clean. With a perfect five-star rating from 111 reviews and high owner response rates, the business is frequently recommended for its professional approach and honest assessment of plumbing needs.
Google rating: 5.0 out of 5 from 111 reviews (100% five-star).
Reviews on this page: 111 Google reviews (108 with written comments, 8 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: November 2, 2026.
Service: Leak Detection Service serving Cedar Park, Texas.
Data from Google, last updated November 3, 2026.
Score profile vs other leak detection services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
Infinity Plumbing SolutionsLeak Detection Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Infinity Plumbing Solutions: 100/100 on this factor. Category median: 93.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Infinity Plumbing Solutions: 99/100 on this factor. Category median: 92.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Infinity Plumbing Solutions: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Infinity Plumbing Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
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Bar = this company · dark tick = category median.
Star ratings
111 Google reviews we collected
5.0of 5
5 stars111100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 108 written reviews
100%praise
Praise319100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1750%
Reasonable1647%
Overpriced00%
Not sure13%
$895+114% vs typical leak detection services
Middle half of what 21 customers paid ($153–$2.5k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6821%
Speed & response5618%
Would recommend5216%
Quality & results5016%
Price & value3812%
Communication299%
Honesty & trust278%
What customers talk about
We read 108 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“JR is very professional, punctual and knowledgeable.”
“They installed a new unit within 24 hours of bid acceptance!”
“I highly recommend Infinity Plumbing to anyone needing plumbing services!”
“They were thorough in their assessments and helped fixed our issues with good attitudes.”
“Zac and JR provided a reasonable quote to exchange my Navien tankless water heater!”
“What I appreciated most was their communication and willingness to help, especially on a weekend.”
“They were incredibly responsive, kind, transparent and fair!”
People customers mention
Travis6 reviews
Austin5 reviews
Josh4 reviews
Stacy4 reviews
Zach3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent priced reviews
RRandy9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Zac and JR provided a reasonable quote to exchange my Navien tankless water heater! They installed a new unit within 24 hours of bid acceptance! Exceptional service! I will definitely reach out to them for any future plumbing issues o have!
Paid $1,600–1,800Reasonable price
JJanet8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
JR & Stacy have been the very best to work with. Timely and reasonable. Thankful to work with someone who doesn’t seem to add on a bunch of unnecessary fixes. Rare! Would recommend in a heartbeat!
Paid $1,200–1,400Reasonable price
DDanielle9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Would totally recommend JR and Infinity Plumbing Solutions for any plumbing work needed to be done. He and his team were efficient, did wonderful work, and left the areas they worked on clean and in perfect working condition. They were friendly and explained everything clearly. I feel confident in hiring them again in the future.
Paid $1,000–1,200Reasonable price
RrogueacostaLocal Guide · 269 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
We had a backup in the house and reached out to JR for help. They got us scheduled quickly and came out and got us taken care of. Service was friendly, professional, and he even took the time to explain the solution to us. Will definitely call on JR for any future plumbing needs as his service quality was above and beyond. Would recommend him to anyone!
Paid $1–200Great price
CCamyLocal Guide · 134 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service. JR and Travis were on it. They were thorough in their explanation about the problem and possible solutions. Overall extremely satisfied with the service and work
Paid $800–1,000Reasonable price
SShirley8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Fantastic experience with JR clearing out a clogged sink drain. JR was quick, efficient, friendly and took the time to explain the issue and fix thoroughly! Happy with the quick turnaround and fix and will be sure to use them again for plumbing needs in the future.
JR is amazing! We had a clogged sink that would drain over night and fill right back up again. I tried Draino and an auger with no improvement. JR showed up on time and kept in contact. JR was able to use his camera to locate the clog and break it up to get it out. He then took the extra step to verify the drain water was running it to the street. He kept everything clean, did not leave any mess, and has a welcoming, understanding, personality. I will definately be using him for any future plumbing issues we may have and I suggest you do the same!
Price assessment: Great price
Z
Zeina Aboumatar1 reviewiTotal number of Google reviews Zeina has written across all businesses on Google Maps, not just this one.
Zac and JR provided a reasonable quote to exchange my Navien tankless water heater! They installed a new unit within 24 hours of bid acceptance! Exceptional service! I will definitely reach out to them for any future plumbing issues o have!
Price assessment: Reasonable price
Price: $1,600–1,800
J
Jonpaul Ledesma2 reviewsiTotal number of Google reviews Jonpaul has written across all businesses on Google Maps, not just this one.
I reached out to Infinity Plumbing over the weekend due to a main water line issue that left me without water. From the very beginning, they were professional, responsive, and took the time to put together a clear plan of action to get me scheduled and the issue resolved.
What I appreciated most was their communication and willingness to help, especially on a weekend. They understood the urgency of getting my water back on and made sure there was a plan in place to get the problem fixed.
Great customer service, professionalism, and reliability. I highly recommend Infinity Plumbing to anyone needing plumbing services!
Price assessment: Great price
J
Jason “j” Molin5 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
JR is the best. I am so grateful to have found him through an enthusiastic recommendation of a friend because the big companies were failing me and quoting me incredibly large amounts. JR applied his experience, curiosity and problem-solving skills like no other has by thinking creatively and supporting me doing what I could do, which worked! In a world of shady salesman, JR is a rare and valuable master plumber and friend.
Price assessment: Great price
H
Henry Martinez6 reviewsiTotal number of Google reviews Henry has written across all businesses on Google Maps, not just this one.
I have a slightly unusual plumbing situation and he was able to diagnose it when other folks couldn't. Professional, courteous, and very knowledgeable, with the experience to back it up. This is the plumber you keep around. Highly recommend.
Response from the owner · 2 weeks ago
Henry, thank you for the 5-star review and the recommendation! It means a lot to hear we were able to diagnose your unusual plumbing situation when others couldn't. Being professional, courteous, and thorough is exactly how we approach every job, and we're glad the experience came through. We appreciate you keeping us around and look forward to helping you again.
Keep Texas Flowing,
JR & the Infinity Plumbing Solutions Team
O
Oliver Kerr9 reviewsiTotal number of Google reviews Oliver has written across all businesses on Google Maps, not just this one.
Best plumber we've found in Austin, highly recommend JR to anyone
Price assessment: Great price
Response from the owner · 2 weeks ago
Oliver, thank you for the 5-star review and the kind words! It means a lot to hear we're the best plumber you've found in Austin, and we're glad we could take care of you. We appreciate the recommendation and look forward to helping you again.
Keep Texas Flowing,
JR & the Infinity Plumbing Solutions Team
A
Amy Fleming4 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Prompt response to an emergency. Honest, kind, helpful. JR and Zack were professional and walked us through options, caught issues that other plumbers have not. They were thorough in their assessments and helped fixed our issues with good attitudes. Always appreciate a business with integrity. These guys have it!
Price assessment: Great price
Response from the owner · 2 weeks ago
Amy, thank you for the 5-star review - it means a lot! We're glad we could respond quickly to your emergency and walk you through the options. Catching issues other plumbers missed and fixing them with good attitudes is exactly what we aim for, and we appreciate you recognizing the integrity behind it. Thanks for the kind words, and we're always here whenever you need us.
Keep Texas Flowing,
JR & the Infinity Plumbing Solutions Team
C
Camden Frost6 reviewsiTotal number of Google reviews Camden has written across all businesses on Google Maps, not just this one.
Huge thanks to JR & his team! They were outstanding in helping us with a giant root removal and repair of the toilet pipe/flange area. Everyone is skilled, communicative, helpful and super friendly! Highly recommend Infinity Plumbing Solutions
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Cam, thank you so much for the 5-star review and kind words! It was a pleasure working with you. We're glad we could take care of that giant root removal and the toilet pipe and flange repair for you. Hearing that we came across as skilled, communicative, and friendly is exactly what we want every customer to experience. We appreciate the high recommendation and look forward to being your go-to for any plumbing needs down the road.
Keep Texas Flowing,
JR & the Infinity Plumbing Solutions Team
E
Ellen McCarthy6 reviewsiTotal number of Google reviews Ellen has written across all businesses on Google Maps, not just this one.
JR and crew are INCREDIBLE! We had our main line bust overnight, I called first thing in the morning and from that first call I knew I made the right move. They were incredibly responsive, kind, transparent and fair! There’s no sales gimmick, JR himself came out and showed me his license (which a lot of companies don’t do anymore, I’ve seen firsthand) and got to work! Our issue was resolved promptly and with no issues! I will definitely be utilizing Infinity for any future plumbing needs and recommending to all of my friends and family.
Price assessment: Great price
Response from the owner · 2 weeks ago
Ellen, this review means a lot - thank you for the 5 stars and for sharing the details! We're happy that first morning call put you at ease after the overnight main line bust. Being responsive, transparent, and fair with no gimmicks is exactly how we approach every job, and it's so good of you to notice. We're grateful the issue was resolved promptly and that you'll call us again. Thank you for the recommendation to your friends and family as well.
Keep Texas Flowing,
JR & the Infinity Plumbing Solutions Team
