Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
Infinity Texas Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%89+6.3Craft & service penalty98−0.2Momentum penalty74−2.6Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Infinity Texas Air

Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #96Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 1,425 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Infinity Texas Air is better than 83% of HVAC contractors.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Infinity Texas Air is better than 76% of HVAC contractors.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Infinity Texas Air is better than 98% of HVAC contractors.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Infinity Texas Air is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Infinity Texas Air is better than 74% of HVAC contractors.B
74
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Infinity Texas Air is better than 89% of HVAC contractors.A
89

Reviews for your job

Customers hired Infinity Texas Air for 8 kinds of job.

Infinity Texas Air for repair HVAC

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Jobs reviewedHow many Google reviews are tagged with this job.52
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$1,200–1,400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$216–$495
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair HVAC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 77
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 52 Google reviews tagged “Repair HVAC” · showing 20

Tom12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Repair tech was fast and efficient- Infinity is the best AC company in North Texas I highly recommend them! James bedt technician as well!

Paid $2,000+Great priceHVAC system repairHVAC system maintenanceRepair HVAC
BeverlyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Always a great company to work with!! Nice customer service, prompt and super professional. James T was a great technician!! Super polite and very knowledgeable

Paid $1,200–1,400Great priceA/C system maintenanceHVAC system maintenanceInstall thermostat
ScottLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

The service overall was good very prompt. The technician was thorough and accommodating. The only improvement to note is the cleanup could have been better.

Repair HVAC
RandyLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Ben showed up exactly on time and proceeded to do a very thorough and Professional Service on our systems. We will continue with Infinity Texas Air and their people who have served us previously. We've owned our own homes since the 1970s I've had many different service providers over the years. Infinity Texas air…

HVAC system repairHVAC system maintenanceA/C system maintenance+ Punctuality+ Quality
James7.8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Technician was very knowledgeable and professional

Repair HVAC
Shawn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

A little pricey but I will pay for professional, timely and courteous service. Highly recommend.

A/C system maintenanceCleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Raymond5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very professional and knowledgeable. Left work areas neat and clean. Customer first attitude as always.

HVAC system maintenanceRepair HVACService not listed+ Responsiveness+ Punctuality+ Quality
JimLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very quick diagnosis and repairs, can notvsay enough good things about the service.

HVAC system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
sandy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

James was very professional. Explained everything. Happy with the work done

Repair HVAC+ Responsiveness+ Punctuality+ Quality
JenniferLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We are a part of their annual services and appreciate how easy it is to schedule, how professional and timely their techs are along with great suggestions on how to best maintain our system.

CleaningDuctless heating & A/C servicesHeating system maintenance+ Responsiveness+ Punctuality+ Professionalism
Estefania7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Raymond came to our home to help us with our A/C. Very detailed and explained everything every step oh the way.

Repair HVAC+ Professionalism
AngelaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Thank you Ben Espey, manager James, and every Infinity Texas Air rep that have taken care of our HVAC system. The professionalism, skill and quality of care is exceptional. Every question and concern was always addressed promptly. I am extremely satisfied with the service received!!

Repair HVAC+ Responsiveness+ Punctuality+ Quality
Richard12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Outstanding! Detailed! explained current status of my unit and provided options to address the issues.

Repair HVAC+ Responsiveness+ Professionalism
Keith2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Nerio has been to our house before and he has always been professional and courteous. He is knowledgeable and helpful with tips to keep running better. I would trust no other company to service my HVAC unit.

Repair HVAC+ Responsiveness+ Punctuality+ Quality
TinaLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Roel was absolutely fantastic with his service. Very knowledgeable and honest. James was very informative and worked with me on the total price! Great people, polite, and just super nice! Brandon and David were absolutely amazing! Polite and courteous. Brandon explained everything to me about the installation.…

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Jerry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Infinity is a top notch Company! We have used them for years and they are very dependable, reliable, honest and always provide outstanding service. Raymond is an outstanding technician and provides outstanding customer service!

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Darcy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The serviceman was polite and worked quickly.

Heating system maintenanceRepair HVAC
Renee7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Diagnosed problem. Called with items and prices that need to be done. Repaired in timely professional manner.

Repair HVAC+ Responsiveness+ Punctuality+ Professionalism
Brad5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Nice people and very responsive. Super nice guy to deal with on the technician side. Ben Epsey was very nice guy. Will be doing business with this company in the future.

Repair HVAC
rafael7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Roel went above and beyond servicing and providing professional care during our A/C crisis.

Repair HVAC+ Professionalism

Show more repair HVAC reviews (32 more) →

Price

$148-54% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 49%Overpriced 9%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance237$37–$295
A/C system maintenance200$39–$393
A/C system repair119$209–$786
Heating system maintenance94$39–$251
HVAC system repair76$205–$933
Install AC55$1.4k–$3.2k
Repair HVAC51$216–$495
Cleaning46$104–$343

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