Air conditioning contractor · Talty, TX · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%89+6.3Craft & service penalty98−0.2Momentum penalty74−2.6Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#96 of 103 HVAC contractorsiPosition by Experts Score among all companies we track in this category. · better than 7%
4.9★★★★★1,425 Google reviews · 23 photos
95%five-star reviews
4.74★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
84%reviews answered by the owner
$148typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Infinity Texas Air 4.9 out of 5 based on 1425 reviews, noting the owner responds to 84 percent of feedback. Customers frequently praise technicians for punctuality, professional communication, and clear explanations of HVAC repairs, replacements, and maintenance services. However, some low-star reviews criticize high pricing for specific parts, unresolved system issues, and perceived lack of transparency in billing or scheduling.
Google rating: 4.9 out of 5 from 1,425 reviews (95% five-star).
Reviews on this page: 1,425 Google reviews (1,070 with written comments, 11 with photos).
Owner responses: the business replied to 84% of reviews.
Most recent review: October 20, 2026.
Service: HVAC Contractor serving Talty, Texas.
Data from Google, last updated October 28, 2026.
Score profile vs other HVAC contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Infinity Texas AirHVAC Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Infinity Texas Air: 83/100 on this factor. Category median: 95.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Infinity Texas Air: 76/100 on this factor. Category median: 93.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Infinity Texas Air: 98/100 on this factor. Category median: 96.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Infinity Texas Air: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Infinity Texas Air: 74/100 on this factor. Category median: 100.B
74
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Infinity Texas Air: 89/100 on this factor. Category median: 100.A
89
Bar = this company · dark tick = category median.
Star ratings
1,425 Google reviews we collected
4.9of 5
5 stars1,34995%
4 stars363%
3 stars60%
2 stars60%
1 star282%
Praise vs complaints
Phrases our text analysis found in 1,070 written reviews
98%praise
Praise2,00298%
Complaints382%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
91%fair
Great price6035%
Reasonable8449%
Overpriced159%
Not sure138%
$148-54% vs typical HVAC contractors
Middle half of what 136 customers paid ($27–$502) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude64832%
Quality & results41520%
Speed & response35017%
Communication24912%
Would recommend1849%
Price & value1115%
Honesty & trust834%
What customers talk about
We read 1,070 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The maintenance tech was very professional and arrived right on time as scheduled.”
“The interaction was extremely disrespectful and rude.”
“Ben Epsey did an excellent job performing a seasonal maintenance on our HVAC system today.”
“00 and did not get anything accomplished toilet still not working properly said 400 to 500 could replace toilet the house isn't even a year old.”
“Very prompt and explain everything before they do the work.”
“He took the time I needed to explain everything in detail.”
“I couldn’t be happier and highly recommend Infinity Texas Air for all your heating and cooling needs!”
“I consider this false advertising and wouldn't recommend this company.”
“Infinity came out and swapped it out immediately for a very reasonable price it’s feels great to know there is still honest companies out there taking…”
“…10k replacement of a 7 year old perfectly good AC unit, then grossly overcharged for a repair.…”
“Give them a call if you enjoy dealing with honest people.”
“act they never retuned phone calls to address, tells me they are not trustworthy to respond to elderly customer’s service calls, and took complete adv…”
People customers mention
Raymond36 reviews
James25 reviews
Jordan16 reviews
Ben14 reviews
Espey13 reviews
Taylor13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Infinity Texas Air for 8 kinds of job. Pick one to see what they paid and said.
DDonna6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
They always do a great job! Very prompt and explain everything before they do the work. I have nothing but great things to say about Infinity Air! Give them a call if you enjoy dealing with honest people. You won’t be disappointed!
Paid $400–600Reasonable priceService not listed
TTom12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Repair tech was fast and efficient- Infinity is the best AC company in North Texas
I highly recommend them! James bedt technician as well!
Paid $2,000+Great priceHVAC system repairHVAC system maintenanceRepair HVAC
SStephen7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We have the Platinum Plan and the fortune to have Infinity installed both our units for our 3500 SF home. They have provided all services in our home with in a day of asking. They are quite simply the best and totally turn key and understand classic customer service! Ten out of ten! Today cost no charge how official you hear that?
Paid $1–200Great priceService not listed
CCherise9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I called at 6:30am, they arrived at 9:30 am, my house was cool by 10am! I liked that I did not talk to an ai representative like I did with the other company at 6am in the morning. I had real questions and wanted real immediate answers about the potential service I was about to (gladly) pay big money for. I will be…
Paid $800–1,000
KKathy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very friendly. They did what I asked for and I am pleased with the cost. I had the AC checked out.
Paid $1–200Reasonable priceService not listed
CCatherine3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Jose Valenzeula was on time, professional, efficient, answered all my questions and explained options to maintain my HVAC system. He got my system up and running quickly. Great employee.
They always do a great job! Very prompt and explain everything before they do the work. I have nothing but great things to say about Infinity Air! Give them a call if you enjoy dealing with honest people. You won’t be disappointed!
Price assessment: Reasonable price
Price: $400–600
Services: Service not listed
Response from the owner · Edited a week ago
Hi, Donna. Thanks for taking the time to share your positive experience. We truly appreciate it!
T
Tom Slater12 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
This post is from Thursday, October 24, 2024: Mr. Ben Epsey did an excellent job performing a seasonal maintenance on our HVAC system today.
This NEW post is from today, July 10, 2023. Google reviews did not give me the option to add another review for Air Infinity. The maintenance tech was very professional and arrived right on time as scheduled. He serviced our HVAC system as needed and was very congenial. The same one had been here last year, so it was good to see an old acquaintance again.
This post was from September 17, 2021; NOT today, August 25, 2022….The techs arrived at exactly the time we scheduled to perform an HVAC system change out at our home. They were professional and courteous as the team worked inside and out together to complete the job in six hours. They cleaned up the debris from the change out and left our home and yard as clean as they found it. The value and financing was the best we found after checking three other companies. We will definitely be recommending them to others.
Price assessment: Great price
Price: $1–100
Positive: Professionalism
Services: HVAC system maintenance
Services: HVAC system maintenance
Response from the owner · Edited a week ago
Hi, Glenda. We are thrilled to learn that you had a positive experience with us!
C
Christina Costello3 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
James is very knowledgeable. He goes over everything with you.
Response from the owner · 2 weeks ago
We're absolutely thrilled to hear that James was knowledgeable and took the time to explain everything clearly. Thank you for your 5-star review, Diana!
D
David Dellos8 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Once again Infinity Texas Air did not disappoint. After the office was very helpful with scheduling and notification reminders Eric and Brandon showed up right on time and ready to work. They rolled out the red carpet and drop cloths and quickly removed our old heating and cooling system. They had everything they needed and went about installing our new unit in a very professional manner, paying attention to details.They did an excellent job inside, outside, and in the attic attaching the existing ductwork to the new plenum. They were also very informative of how the new unit & thermostat works. I couldn’t be happier and highly recommend Infinity Texas Air for all your heating and cooling needs!!
Positive: Punctuality, Professionalism
Services: HVAC system maintenance, A/C system maintenance
Response from the owner · Edited 2 weeks ago
Hi, David. We appreciate the kind words and are glad we could provide you with a positive experience!
M
Michael TboLocal Guide · 13 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
We have the Platinum Plan and the fortune to have Infinity installed both our units for our 3500 SF home. They have provided all services in our home with in a day of asking. They are quite simply the best and totally turn key and understand classic customer service! Ten out of ten! Today cost no charge how official you hear that?
Price assessment: Great price
Price: $1–200
Services: Service not listed
Response from the owner · 2 weeks ago
Hi, Stephen. We are thrilled to learn that you had a positive experience with us!
B
Blair Heines1 reviewiTotal number of Google reviews Blair has written across all businesses on Google Maps, not just this one.
