Physical therapy clinic · Prichard, AL · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%93+59.1Reliability 28%97+27.4Replies to reviews 8%21+1.7Experts Score= 88Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 8 psychologistsiPosition by Experts Score among all companies we track in this category. · better than 29%
4.9★★★★★117 Google reviews
95%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Infirmary Therapy Services 4.9 out of 5 based on 117 reviews, with the owner replying to only 1% of feedback. Patients frequently highlight the clean facilities, new equipment, and professional staff who communicate treatment plans clearly. Recurring themes include punctual appointments, personalized care for post-surgical recovery, and a supportive environment that encourages patient progress. No consistent pattern of criticism appears in the provided low-star excerpts.
Google rating: 4.9 out of 5 from 117 reviews (95% five-star).
Reviews on this page: 117 Google reviews (73 with written comments).
Owner responses: the business replied to 1% of reviews.
Most recent review: October 19, 2026.
Service: Psychologist serving Prichard, Alabama.
Data from Google, last updated October 26, 2026.
Score profile vs other psychologists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Infirmary Therapy ServicesPsychologists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Infirmary Therapy Services: 93/100 on this factor. Category median: 97.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Infirmary Therapy Services: 97/100 on this factor. Category median: 98.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Infirmary Therapy Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Infirmary Therapy Services: 21/100 on this factor. Category median: 61.D
21
Bar = this company · dark tick = category median.
Star ratings
117 Google reviews we collected
4.9of 5
5 stars11195%
4 stars54%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 73 written reviews
99%praise
Praise6899%
Complaints11%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude4261%
Quality & results1014%
Communication69%
Would recommend69%
Speed & response34%
Honesty & trust23%
What customers talk about
We read 73 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff is friendly and professional and the clinic is open spaces to accommodating many patients.”
“Had a wonderful experience the therapists are very professional patient kind I really appreciate them and may God bless them thank you for everything ♥️”
“She took her time explaining everything in detail and answered any questions I had.”
“I highly recommend that if u need therapy this is the place to go!”
“They called me back right away and the appointment never felt rushed.”
“Friendly staff from up front staff to the therapist.”
People customers mention
Therapist4 reviews
Kennedy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
TonyaLocal Guide · 46 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
The Therapist here really seem to truely care about my physical wellbeing and if I get better. This really makes a difference. I am not just speaking about my two Therapist, my husband due to a car wreck has to go to physical therapy here too, and he feels the same way. So thank you Infirmary Therapy Service- Saraland!!!
WilliamLocal Guide · 73 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The staff is friendly and professional and the clinic is open spaces to accommodating many patients. Lots of windows for rays of sunlight blessings. Enjoyed my session today with William Stone. He showed me some good leg and lower back stretches, and gave a good tip on how to rid leg cramps. Very much appreciated.
Anna6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Amiee Maxwell is a phenomenal physical therapist! She cares deeply about her patients! I have been to several therapists before and she is absolutely the best!
Paul
Phylis8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This therapy room is huge! All the equipment is new, and the areas are always clean. My therapist is Mckenzie and she really puts me thru my paces! I highly recommend that if u need therapy this is the place to go!
SheilaLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Had a wonderful experience the therapists are very professional patient kind I really appreciate them and may God bless them thank you for everything ♥️
Mona12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
PT person that helped me was excellent. She not only knew what she was doing she took excellent care to make the experience enjoyable.
The Therapist here really seem to truely care about my physical wellbeing and if I get better. This really makes a difference. I am not just speaking about my two Therapist, my husband due to a car wreck has to go to physical therapy here too, and he feels the same way. So thank you Infirmary Therapy Service- Saraland!!!
William EnnisLocal Guide · 73 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
The staff is friendly and professional and the clinic is open spaces to accommodating many patients. Lots of windows for rays of sunlight blessings. Enjoyed my session today with William Stone. He showed me some good leg and lower back stretches, and gave a good tip on how to rid leg cramps. Very much appreciated.
Response from the owner · a month ago
Hi William,
Thank you for sharing your positive experience with us. It's wonderful to hear that you enjoyed your session with William Stone and found the stretches and tips helpful. We're delighted that our friendly and professional staff, along with the clinic's open and sunny environment, contributed to your satisfaction. Your feedback is greatly appreciated.
Best regards,
The Infirmary Therapy Services Team
Anna Moore6 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Amiee Maxwell is a phenomenal physical therapist! She cares deeply about her patients! I have been to several therapists before and she is absolutely the best!
Paul
Phylis Anglin8 reviewsiTotal number of Google reviews Phylis has written across all businesses on Google Maps, not just this one.
This therapy room is huge! All the equipment is new, and the areas are always clean. My therapist is Mckenzie and she really puts me thru my paces! I highly recommend that if u need therapy this is the place to go!
Sheila JonesLocal Guide · 21 reviewsiTotal number of Google reviews Sheila has written across all businesses on Google Maps, not just this one.
Had a wonderful experience the therapists are very professional patient kind I really appreciate them and may God bless them thank you for everything ♥️
Mona Waite12 reviewsiTotal number of Google reviews Mona has written across all businesses on Google Maps, not just this one.
I always enjoy getting to come to PT with this group of therapists. I see Amiee and she has always known just how hard to push me and has never been afraid to tell me to slow down when I’ve pushed too hard or done too much. I recommend this group to anyone nearby when they need a physical therapist.
Catherine PierceLocal Guide · 29 reviewsiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
I had an appointment with Jessica Dearing, PT. She was so friendly, knowledgeable and professional. She took her time explaining everything in detail and answered any questions I had. I learned so much about my body. They called me back right away and the appointment never felt rushed. Excellent service.
Nick Reed5 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
The staff was awesome. I was coming in right after a surgery. The staff was very gentle and caring with me, but they would do whatever was necessary to get me back to where I needed to be. Hard work gets the best results. This staff believes that and help you to obtain that!
