Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%18+6.3Reliability 15%18+2.7Craft & service 20%69+13.8Value 10%21+2.1Momentum 8%3+0.2Track record 7%48+3.4Accountability 5%30+1.5Experts Score= 30Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.30SCOREInner Lotus Wellness Center & Spa
Haverhill, MA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 20 spas · 4.9★ from 81 Google reviews
Report card
Percentile vs other spas (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and track record; weakest: momentum.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Inner Lotus Wellness Center & Spa is better than 18% of spas.F
18
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Inner Lotus Wellness Center & Spa is better than 18% of spas.F
18
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Inner Lotus Wellness Center & Spa is better than 69% of spas.B
69
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Inner Lotus Wellness Center & Spa is better than 21% of spas.D
21
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Inner Lotus Wellness Center & Spa is better than 3% of spas.F
3
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Inner Lotus Wellness Center & Spa is better than 48% of spas.C
48
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Inner Lotus Wellness Center & Spa is better than 30% of spas.D
30
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