Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%62+21.7Reliability 15%49+7.4Craft & service 20%72+14.4Value 10%13+1.3Momentum 8%3+0.2Track record 7%58+4.1Accountability 5%29+1.5Experts Score= 51Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.51SCOREInner Lotus Wellness Center & Spa
Haverhill, MA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 54 spas · 4.9★ from 81 Google reviews
Report card
Percentile vs other spas (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and satisfaction; weakest: momentum.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Inner Lotus Wellness Center & Spa is better than 62% of spas.B
62
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Inner Lotus Wellness Center & Spa is better than 49% of spas.C
49
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Inner Lotus Wellness Center & Spa is better than 72% of spas.B
72
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Inner Lotus Wellness Center & Spa is better than 13% of spas.F
13
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Inner Lotus Wellness Center & Spa is better than 3% of spas.F
3
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Inner Lotus Wellness Center & Spa is better than 58% of spas.C
58
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Inner Lotus Wellness Center & Spa is better than 29% of spas.D
29
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Inner Lotus Wellness Center & Spa for spa services
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