Kitchen remodeler · Lockland, OH · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%39+2.8Craft & service penalty98−0.2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#188 of 255 interior designersiPosition by Experts Score among all companies we track in this category. · better than 26%
4.8★★★★★41 Google reviews · 23 photos
93%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google users rate Innovative Interiors 4.8 out of 5 stars based on 41 reviews, with the owner responding to 39 percent of them. Customers frequently highlight professional design services, including full-scale renderings and showroom consultations, alongside comprehensive construction tasks like cabinet installation, plumbing, and electrical work. Recurring themes involve punctual crews, daily cleanup, clear communication, and staying within budget. However, two low-star reviews describe persistent issues with warped floors and cracked caulk that remained unresolved after multiple correction attempts over two years.
Google rating: 4.8 out of 5 from 41 reviews (93% five-star).
Reviews on this page: 41 Google reviews (31 with written comments, 13 with photos).
Owner responses: the business replied to 39% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Innovative InteriorsInterior Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Innovative Interiors: 88/100 on this factor. Category median: 96.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Innovative Interiors: 85/100 on this factor. Category median: 95.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Innovative Interiors: 98/100 on this factor. Category median: 97.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Innovative Interiors: 100/100 on this factor. Category median: 95.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Innovative Interiors: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Innovative Interiors: 39/100 on this factor. Category median: 81.D
39
Bar = this company · dark tick = category median.
Star ratings
41 Google reviews we collected
4.8of 5
5 stars3893%
4 stars12%
3 stars00%
2 stars00%
1 star25%
Praise vs complaints
Phrases our text analysis found in 31 written reviews
99%praise
Praise8499%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price240%
Reasonable360%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1821%
Would recommend1720%
Quality & results1416%
Communication1315%
Speed & response1214%
Price & value67%
Honesty & trust56%
What customers talk about
We read 31 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From day one of our remolding their respectful craftsmen took care to ensure that the dirt and dust of the remodel was enclosed in our kitchen and cle…”
“If you are thinking about refreshing your kitchen, I highly recommend talking to Brian and Jenny at Innovative Interiors.”
“Innovative Interiors did a fantastic job with my new granite countertops, sink, faucet, and backsplash.”
“They were easy to work with, had great ideas and designs and had the best crew you could ask for.”
“On time, in budget and they went above and beyond whenever we had questions about the process or needed unforeseen issues addressed.”
“From design to finish was a fun experience (at a competitive price).”
“I honestly could go on and on about them, incredible.”
People customers mention
Jenny7 reviews
Brian3 reviews
Matt3 reviews
Gruen3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Innovative Interiors for 5 kinds of job. Pick one to see what they paid and said.
CCharles7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I absolutely love my kitchen! Innovative Interiors did a fantastic job with my new granite countertops, sink, faucet, and backsplash. Everything turned out beautifully, and I couldn't be happier! Thank you for making my kitchen look amazing. Highly recommend!
Mmike3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
When Innovative Interiors advertises as a premier kitchen remodeler their craftsmanship and work confirms it. The detailed workmanship on the cabinets, marble backsplash, and finish work was superb. They finished and painted our walls, installed our appliances and were super flexible in the few changes we made along…
AAnne-MarieLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
If you are thinking about refreshing your kitchen, I highly recommend talking to Brian and Jenny at Innovative Interiors. They were easy to work with, had great ideas and designs and had the best crew you could ask for. On time, in budget and they went above and beyond whenever we had questions about the process or…
Great priceRemodeling
DDawn5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We finally did our kitchen after15 years of talking about it. Jenny and Brian made it so easy coming out and measuring, going over designs, colors and tiles. Reassuring me with my choices. The team of guys are the best! Dan, Nick, Luke, Matt, Roy and Joe were the friendliest, knowledgeable, hard working group of…
Great priceRemodeling
TTeresa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I have to say this kitchen remodel was the best experience from tearing down walls to reconstruction and excellent design work I now have the kitchen of my dreams. From the owners, designer and crew all were top notch to work with. They made the whole experience fun and exciting. I would highly recommend Innovative Interiors!!!
Reasonable priceRemodeling
SSandy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I've worked with Innovative Interiors for over ten years - multiple projects on my previous home, and Innovative recently finished a kitchen modification and added built-in bookcases in my new home. When I was ready to start the projects, I contacted Jenny and the designs came to life. I didn't talk with any other…
I absolutely love my kitchen! Innovative Interiors did a fantastic job with my new granite countertops, sink, faucet, and backsplash. Everything turned out beautifully, and I couldn't be happier! Thank you for making my kitchen look amazing. Highly recommend!
Response from the owner · a week ago
We appreciate the feedback . Call us if you need anything.
M
mike butler3 reviewsiTotal number of Google reviews mike has written across all businesses on Google Maps, not just this one.
When Innovative Interiors advertises as a premier kitchen remodeler their craftsmanship and work confirms it. The detailed workmanship on the cabinets, marble backsplash, and finish work was superb. They finished and painted our walls, installed our appliances and were super flexible in the few changes we made along the way. From day one of our remolding their respectful craftsmen took care to ensure that the dirt and dust of the remodel was enclosed in our kitchen and cleaned up every day before leaving.
I was a union Carpenter for some years and know good craftsmanship when I see it.
We also want to call out their designer Jenny for her help designing, picking cabinets, and choosing finish materials.
From design to finish was a fun experience (at a competitive price). We highly recommend Innovative Interiors!
Response from the owner · 3 weeks ago
Thank you Mike for such a nice review. I always pass this kind of praise to the crew. Let us know if you need anything down the road,
Brian
A
Anne-Marie IrelandLocal Guide · 23 reviewsiTotal number of Google reviews Anne-Marie has written across all businesses on Google Maps, not just this one.
If you are thinking about refreshing your kitchen, I highly recommend talking to Brian and Jenny at Innovative Interiors. They were easy to work with, had great ideas and designs and had the best crew you could ask for. On time, in budget and they went above and beyond whenever we had questions about the process or needed unforeseen issues addressed. We love our new space!
Price assessment: Great price
Services: Remodeling
Response from the owner · 3 weeks ago
Thank you Anne-Marie. The guys enjoyed working with you as well. Let us know if anything comes up, we'll come running.
Thanks
Brian
D
Dawn Malone5 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
We finally did our kitchen after15 years of talking about it. Jenny and Brian made it so easy coming out and measuring, going over designs, colors and tiles. Reassuring me with my choices. The team of guys are the best! Dan, Nick, Luke, Matt, Roy and Joe were the friendliest, knowledgeable, hard working group of guys. They never stopped. And cleaned up everyday. I honestly could go on and on about them, incredible. We are so happy with our new kitchen. It’s fresh, it’s bright, it is wonderful. We have so much more room. Five doesn’t seem like enough stars. Thank you all!
Price assessment: Great price
Services: Remodeling
Response from the owner · 3 weeks ago
Thank you Dawn,
I will pass this on to the guys. They really are a great bunch to work around.
Give us a call if you ever need anything.
Brian
T
Teresa Surface2 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
I have to say this kitchen remodel was the best experience from tearing down walls to reconstruction and excellent design work I now have the kitchen of my dreams. From the owners, designer and crew all were top notch to work with. They made the whole experience fun and exciting. I would highly recommend Innovative Interiors!!!
Price assessment: Reasonable price
Services: Remodeling
Response from the owner · 7 months ago
Thanks Teresa, I will share this with the guys (and Jenny ) . It's even more satisfying when it all comes together and creates such a more usable space. Call us when you need us again!
Brian
S
Sandy Crawfis8 reviewsiTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
I've worked with Innovative Interiors for over ten years - multiple projects on my previous home, and Innovative recently finished a kitchen modification and added built-in bookcases in my new home. When I was ready to start the projects, I contacted Jenny and the designs came to life. I didn't talk with any other contractors, because Innovative is the best! The in-house crew are craftsmen - detailed, topnotch, trustworthy and genuinely great men. Thank you for the exceptional home upgrades!
Response from the owner · 7 months ago
Thanks Sandy, Its great to hear the guys see your name on the schedule board . They light up " is that Sandy? ". Your for sure a company wide favorite!
Thanks so much !
Brian and everybody else here!
J
John PancioliLocal Guide · 8 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
We had an outstanding experience working with Innovative Interiors from start to finish. Their design team, Kerry and Jenny, really impressed us. They provided full-scale renderings even before we signed a contract, and despite our limited space, they came back with several creative layout options. Their showroom was also a huge plus, allowing us to see every sample in person. We went back and forth on our design quite a bit, and they were consistently patient and accommodating. We took our time comparing multiple providers, but once we made our decision, they moved quickly to get the project underway.
On the contracting side, we had some initial questions (my wife is an attorney), and the owner, Brian Bramble, personally called us to walk through everything in detail. That conversation earned our trust and made us confident moving forward.
During construction, we were out of town for the first two weeks, and communication was excellent. They sent updates and photos whenever we asked. Roy and Matt, the primary builders on our project, were incredibly detail‑oriented and their workmanship was impeccable. Although the project extended to about 4.5 weeks because it landed right before Thanksgiving (a very busy time for remodeling) the added time was completely understandable considering the level of care and quality they delivered.
The project involved removing a wall in our older home, and they handled the challenges of old construction beautifully. We only had one change order, related to unforeseen subfloor issues, and it was handled transparently. We hadn’t finalized our tile-edge strip or grout color ahead of time, but Jenny sent over suggestions that were spot‑on. She matched the tile edge to our cabinet hardware and chose a grout color that made our leaf‑pattern backsplash look perfect.
Although Innovative Interiors doesn’t perform flooring services themselves or do any subcontracting, they were extremely flexible working with the flooring provider we selected.
Overall, we couldn’t be happier with the results or the experience. The team was talented, trustworthy, and genuinely great to work with.
We highly recommend Innovative Interiors to anyone considering a remodel.
Price assessment: Reasonable price
Services: Remodeling
Response from the owner · 9 months ago
Thank you John,
On behalf of all the crew. We always enjoy seeing the finished product. Glad we made your vision come to life.
We're ready for your next project.
Thanks again,
Brian
E
Emily Vess4 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
We had a fantastic experience working with Innovative Interiors for our master bathroom remodel. We knew what changes we wanted to make to the space, but were new to the professional renovation experience so weren't quite sure what to expect. Brian and Jenny were attentive in listening to our vision and nailed it in their design proposal. The entire construction team was a pleasure to have in our home. They treated it with so much care and consideration during the entire project. The team provided great communication on the progress each week. We got the updated bathroom we'd envisioned and love it! We would absolutely use Innovative Interiors on future projects and highly recommend them to our friends. Thanks Innovative Interiors!
Price assessment: Reasonable price
Services: Remodeling
Response from the owner · 9 months ago
Thank you Emily,
I'll pass it on to whole crew ! I never get tired of seeing the finished product and accolades to the crew..
Call us when you need us again!
Brian
A
Amy Geist2 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
We would recommend Innovative Interiors for anyone looking to do a kitchen remodel. They were very professional, easy to work with, and completed the job to our expectations.
Response from the owner · 7 months ago
Thanks so much Amy. I always try to relay the comments to the guys in the field . They are the ones you see every day that make the task fun instead of stressful.
I'll let them know.
Brian
U
Uday RaoLocal Guide · 13 reviewsiTotal number of Google reviews Uday has written across all businesses on Google Maps, not just this one.
Innovative interiors completely renovated our Kitchen over the past Dec-Jan and did a great job. Kerry helped us pick a good design including cabinets, countertops, backsplash, lighting, and appliances, changing from electric to gas stove venting outside. The folks who actually did the work were equally good, especially Roy, Matt, and Joey. They delivered on what they promised, and stayed on time / budget. Best renovation company we have worked with (and we’ve done three projects previously). PS Late review because we’ve been busy and usually wait before posting a review. Photos are a bit old (from Jan; we painted walls ourselves to save cost and had not done ceiling).
Response from the owner · 7 months ago
Thank you so much for the review. It means a lot to all of us here and I"ll let the whole crew in on your comments.
Thanks again,
Brian
