Is Insight Pest Solutions any good?
Our verdict: solid, not standout — #28 of 40 ant exterminators, better than 30%. Customers single out its craft & service and track record; reliability is where it trails.
Craft & service — better than 96% of peers
Track record — better than 94% of peers
Accountability — better than 79% of peers
Momentum — 27th percentile
Satisfaction — 11th percentile
Reliability — 6th percentile
Price $$$: 28% above typical
Insight Pest Solutions for flea & mite extermination
Clear ✕187 customers reviewed a flea & mite extermination job here and rated it 4.93★. For this job it ranks #2 of 28 ant exterminators we track.
All 187 Google reviews tagged “Flea & mite extermination” · showing 100
Excellent customer service conducted by Jacob C.
Insight is great. All of their techs are very knowledgeable and easy to talk with. If you have a resurgence between visits they will always make it right.
Quinton, was very professional and courteous. Great company JAKE answered all my questions about the sugar ants that I've been seeing and promised to come back for no charge of it doesn't get better Always helpful and will come back if I feel like my spiders are still making their way in. They use pet safe spray on the inside of the house which is nice.
Richard did a fantastic job and was very professional. Also great around the pets. Thanks!!!
Ryan is wonderful, He goes over and beyond what he needs to do. I am so happy with his service. Hes for sure a 5 star guy
Good Day It was for me. Eric Coley arrived to provide my quarterly service. Each time the service is provided I receive a text message requesting my opinion/experience. The link fails to open EVERY time. We/you owe Eric lots of money now that I got it open!!!! So I’m writing to say Eric is a FIVE STAR ⭐️…
Mike H does a great job. He tells us exactly what he’s going to do. Very detailed oriented ! We had higher than normal mouse/rodent activity and Mike set us up for success. Thank you Mike H!
Auston does an incredible job. He is knowledgeable and takes time to make sure that I am always satisfied.
We have been using Insight for a couple of years now. We recently moved and we took our service with us. They had someone out within a few days of me calling them to treat our new house. The guy they sent out was wonderful, friendly and took care of all our needs. They have always been super friendly and…
Always comes and does a great job ! Very kind and thorough.
Any time I’ve had concerns they respond quickly and have answers, great company
James was very fast and respectful took care of everything we asked for.
I just sent a 5 Star review, but failed to mention the tech’s name - it was Anthoney who did a great job then asked if he could do anything else…! There was and he spent another 25 minutes doing “extras”….!!!
Christian has always been professional, timely and helpful.
Had a great initial assessment and service. Joe was communicative, friendly, professional, knowledgeable, and efficient. We look forward to seeing the results of the services.
Michael zimmer did a great job and keeps all the critters away from our home.
Austin with Insight Pest Solutions was very courteous, professional and efficient. We LOVE Insight, they've made our lives so much easier and ant-free!! HIGHLY recommend them, the staff at the Tacoma location are always so friendly and helpful!
Had Austin come out and he was really friendly and listened to my frustrations about scheduling. rations. He was very respectful of my home and my time. Reassured me all the spray used was not harmful to my dog.
Austin has been great and a real trooper for helping me with my flea problems in the backyard. Very friendly and professional. Thank you Austin.
Awesome
Alexya did a great job. She instructed what I needed to do and was very efficient. She informed me when she was done and closed my gate.
Kaden was very helpful and answered all my questions.
Their technicians are always professional, friendly, and respectful of home and property. I have never had a reason to complain over the several years we have been customers.
Cole did a great job. He removed a few dead hornets nests along with a couple small live ones. He did a good job of cleaning up and treating the area.
Great service as always Andrew is a friendly, professional and good at his job
Insight is always very polite & respectful. Insight always does a great & thorough job.
Excellent service.
I like that he was really nice and polite.
I have been using Insight Pest Solutions for over three years now. My service tech today was Nathan who seemed like a very competent tech. The service lasted no more than 5 minutes. Not too sure what I am paying for. I plan to discontinue my quarterly service.
Matt was extremely professional. He was on time, communicated clearly, and efficiently got the job done. I’d love to have Matt out again for my next quarterly service!
Paul came by again today, working around my schedule to quickly come check on progress. He's always on time, communicates extremely effectively, is very personable. We are very pleased with the above and beyond personalized service we get from Paul. We will be long term customers, as long as Paul keeps coming out! Thank you Paul!
Our technician Shawn was very helpful and addressed all our issues. He was professional and closed doors behind him.
Justen showed up with in the time range given to me in a neat well kept uniform and is an ultra professional. Justen reflects the best of Insights and why we stick with them. He checked in, let me know what he was there to do and asked if I had questions or issues that he could address. I appreciated his questions,…
Cole arrived on time explained what he was going to do made timely suggestions for improvement and told us the truth about what we need and didn’t need at this time. The vehicle was clean and Cole was professional looking.
Liam was great. He e broke everything down and explained the ins and outs and the went the extra mile looking for wasps
James performed our seasonal mosquito treatment and was professional and thorough.
Our technician Hyrum was very informative and friendly. He went the extra mile to listen to my concerns. I appreciated all his work.
Andrew was very professional and explained in detail what was going to be done. He also found a couple of beehives that I didn’t know existed. Thank you very much for taking care of the bees/spiders. And an additional thank you for your guidance on how to fix the weatherstripping on my garage door.
Got no bugs… comes went special need arises.
John With Insight provided great service at my house yesterday. He communicated ahead a time when he would be able to make it and also deconflicted with my schedule when I needed him to. Very happy with the service.
This is by far the best company out there and trust me, I’ve tried several over the years for being a home owner for 20+ years.
Noah was professional and efficient. He listened to our needs and exceeded our expectations in delivering the product.
Richard was an awesome technician. He did a great job taking care of all of the fleas. I will definitely use their service again.
Actual, real customer service! Great communication, excellent customer service, service oriented, pleasant, friendly, thorough. I found two wolf spiders about the same size of my SUV in my garage recently. I will now sleep better at night! Plus - all spider condos removed. PLUS two wasp nests gone! Happy customer!
I always appreciate how kind and attentive the Insight team is! They answer all of my questions and make sure to address any concerns we might have. If you are looking for a friendly effective company this is it!
Having Insight on retainer has been great. They come out for their quarterly treatments and also anytime we have a new issue (mice in the yard, mites in the house, spiders). They’re always knowledgeable and professional and give extra tips for how we can minimize the problems
Very knowledgeable and polite, able to answer any and all questions about concerns or anything relating to the products used.
He was awesome very professional. Only problem we’re having is we’re still seeing outside bugs. They said they would come back out :)
This company does good work.
I had originally called Orkin who gave me the run around after sending a very green technician's assisstant who was looking to us to know what to do and was unsure how to proceed so after being told they would call me back twice and then not following through I called Insight. Right away I knew that they were taking…
The technician Parker was very informative. Explained everything that was going to happen. Was very professional and caring in the way he handle the job he did. The treatment has helped so much. We are very happy with Insight Pest Solutions. We have used other pest control companies before this has been the best one by far.
Maika, is one professional and genuinely person. Quick to inform and answer all questions and makes the customer feel better about their home protection! Great person, funny, and nice guy to talk with!
Maika came to do our initial pest control and was amazing! He was super diligent and communicative when it came to answering our concerns. I cannot be happier with having him conduct this service. He went above and beyond! 👍🏻
Maika did an outstanding job and he kept me informed about the situation. Outstanding job for Maika.
Sean McGuire did the normal service and addressed our current concerns. Nice guy, friendly and made sure we had no other concerns before he left.
Sean McGuire was great! He called ahead of the appointment to let me know he was on the way. When he got here he went over my concerns and then explained his process. He was thorough and provided an update upon completion as well!
I met with Clancy and sign up for the service yesterday. I had the initial inspection/treatment of crawl spaces, house exterior and yard today. The technicians, Dallan (who looked liked Johnny Depp and sounded like Tim McGraw) and McKay (who looked like Ed Sheehan) arrived right on time. McKay went over my…
Very friendly and does the job.
never had a problem with this company, always on time
We've worked with Insight for several years now and we're referred by a family member who also uses them. We are all very pleased with their professionalism and quality of services.
These guys are great. I’m happy with my choice and appreciate thier work at every visit!
Insight has provided excellent service.. All there servicemen have Been professional. Great job Thanks
Great service, super nice and knowledgeable Technicians. Recommend 100%
Troy was awesome and if I can request him every time I will! Great service great attitude should be more people like him!
He was very friendly all my dogs approved especially when he offered them treats
Insight Pest Solution always serves us well. They do quality work in a timely manner, and are always very friendly. I’ve never had a bad experience with Insight and they stand by their work. Vanessa serviced our home this time around, and like always, the service was above expectations.
Mike H was great, thorough and professional. I highly recommend this service.
Samatha @ bellevue rocks, she does a great job, I like having her service the properties , she does a wonderful service and her personality is so positive! She a great asset to the company.
Greg from the Olympia location came to my house first thing this morning and did a great job explaining what he was going to be doing and other services that could be provided if needed. Thank you!
Mike H has been taking care of us and is always friendly, professional, and on time. He goes above and beyond every time he visits. Also Mike had Kaelee J with him today and she was also very friendly and professional. Like always they did a fantastic job!
Gregg was professional and great to work with.
The sales representative, Tyson, was helpful and informative. The technician, Preston, was on time, friendly, and very thorough. I am extremely happy with the service provided and will recommend insight to everyone I know. Insight was far superior to the service previously provided by Orkin.
Mike Hurst is a fantastic technician. He is a technical expert, thorough, reliable courteous and very conscientious! In addition, Mike always helps me understand what is needed and how the work will be done. There has never been a service call made, where he hasn't asked how he is doing and if there is anything…
I have been using this service for over a year, and have been very happy with the results. The technicians have always been extremely professional, friendly, and knowledgeable. During the pandemic, they came to the house and performed contact-free service. They have always been very respectful of my property, my…
Julian G is the best employee insight has to offer! Every time he shows up my wife and I know we will have kind and professional service. Julian is the only reason we renewed our service plan!
Thank you Will B and thank you Chris! I was talking with my neighbor about the bugs this year and they told me they have "bug service". I kinda laughed it off and thought bugs are a part of living in the PNW. You can't get rid of them! Then wouldn't you know it! A few days later I get a knock on the door and…
Will B came by and setup our appointment after explaining services and what they would remove and get rid of around the house as well as techniques they use. We had our first treatment today by Chris Hilliard he came out and explained the process and asked questions of my concerns which he was able to answer and…
Chris Willard arrived on time and was friendly and did a before and after walk thru with me
Ryan was right on time and was very thorough. He is very friendly and well mannered. The pets were very calm and accepting of him while in our home. That says a lot. Thank you
Insight and its technician, Spencer, was terrific in all regards. He explained what services he would be performing, and then he asked questions so that he could target in on specific concerns. Since this was my initial service with Insight, he also checked the crawlspace. Spencer was friendly, knowledgable, and…
Chris Hilliard was our technician and he was awesome. Very respectful and explained answers to our questions very well. Highly recommend this company after our first bug control spray.
Insight came to our door and we signed up with Clancey. He was super friendly and professional. He was able to have A technician out within two days! Chris did a very thorough inspection of our property. He listened to my concerns and took care of them. He set multiple traps and sprayed everywhere I asked him to.…
UPDATE: Just had a follow up visit from Mike H and he was absolutely fabulous!!!! Very friendly, considerate and knowledgeable!! Another great experience with Insight! Shiloh was very professional and courteous. Made sure that all of our concerns were addressed! Was a wonderful experience!
Chris Hilliard came to our home today to assist us in pest control at our home. We have an ant problem that we have not been able to get rid of on our own. They started on the outside before I got and home and when he listened to me explain the inside situation he made sure to come in and take care of those areas…
Tyler Morris is extremely attentive to accuracy and detail!
We had our quarterly inspection today. Mike H has been servicing our home for YEARS. He is always timely and super respectful of our home, our driveway (we have several drivers that cant be blocked in the mornings) and even our dog. Mike is a total professional. He is patient with our questions, concerns and…
Our technician Samantha did very professional inspection and pest treatment job during her visit last Friday. She patiently answered all my questions and concerns. My house has been clear of pest thanks for Insight Pest Solutions quarterly service.
UPDATE! 6/2/21 Well, it’s definitely working. The remaining ants decided it was time for a hostile take over but I wasn’t going to take it. I called in the reinforcements! Just had a re-treatment from Cole and he was great! Very friendly and professional. My experience so far with this company has been amazing! I…
Chris was very professional and friendly, and answered all my questions.
Chris Hilliard was prompt and professional. He took time to answer all our questions and was very pleasant.
Since we started using insight we have not had any more pest problems. Ryan was very professional and took the time to go over problem areas with me.
I’ve been contracted with InSight for a few years and they’ve been a great value and very responsive when needed. Jacob usually services my residence and has always been a please and professional to work with.
Isaac was on time and did a great job explaining the services and performing the inspection. He went into our crawlspace and attic space which our previous pest control company have never done. He wore booties and was respectful to our home. We appreciate his friendliness and great service.
Chris from Insight was awesome! He was completely thorough and professional. Would recommend to anyone.
Chris was professional and knowledgeable during the appointment. He explained the procedure he will be doing prior to doing them. We're happy with the initial service!
Isaac and Joe were great! They arrived on time, explained the process, and worked efficiently. Isaac even took time to answer my 6-year-old's questions about what they were doing. I'm looking forward to continue working with them.
Chris and Ryan came to treat my house today. They showed up on time, were efficient and thorough. My questions were answered and the were both very personable - overall great experience.
Isaac was on time & got the job done right away! He was so kind and friendly! I'm so excited to not have ants in my kitchen anymore & pests all around my house!!! Thank you Isaac for coming over today and doing a wonderful job! 5 stars!!!!
Issac was great. He inspected the house and took the time to show us via pictures what he found in places under the house. Listen to our concerns and made great suggestions. Thank you
I have been using Insight Pest Solutions for about a year and a half and they are thorough, efficient and professional. My technician Nick is always on time, friendly polite and efficient. I would recommend Insight and Nick without hesitation!
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Insight Pest Solutions
Is Insight Pest Solutions good?
Yes by most measures: 4.9★ from 6,051 Google reviews and an Experts Score of 42/100 (grade C), #28 of 40 ant exterminators we track. 4.2% of reviews in the last two years were 1–2★ (category average 1.1%).
How much does Insight Pest Solutions charge?
Customers reported a typical bill of $126 (middle half $79–$181), 28% above the ant exterminators median of $99.
What do customers hire Insight Pest Solutions for?
Mostly ant extermination (1177), spider extermination (1150), general pest inspection (971), rodent extermination (860).
Does the owner respond to complaints?
The owner replied to 79% of 1–3★ reviews (category: 61%).
