Pest control service · Twin Falls, ID · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%81+11.5Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#218 of 363 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 40%
4.9★★★★★1,029 Google reviews · 23 photos
96%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$60typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers report a 4.9 rating from 1029 reviews, with the owner responding to 99 percent of feedback. Customers frequently praise technicians for punctuality, friendliness, and thoroughness in addressing spiders, mice, and other pests. However, lower-rated reviews criticize the effectiveness of treatments, citing persistent infestations, missed interior services, and unexpected billing practices associated with annual contracts.
Google rating: 4.9 out of 5 from 1,029 reviews (96% five-star).
Reviews on this page: 1,029 Google reviews (830 with written comments, 4 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 28, 2026.
Service: Pest Control Service serving Twin Falls, Idaho.
Data from Google, last updated October 29, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Insight Pest SolutionsPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Insight Pest Solutions: 92/100 on this factor. Category median: 94.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Insight Pest Solutions: 91/100 on this factor. Category median: 93.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Insight Pest Solutions: 81/100 on this factor. Category median: 100.A
81
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Insight Pest Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Insight Pest Solutions: 100/100 on this factor. Category median: 96.A
100
Bar = this company · dark tick = category median.
Star ratings
1,029 Google reviews we collected
4.9of 5
5 stars98496%
4 stars303%
3 stars40%
2 stars30%
1 star81%
Praise vs complaints
Phrases our text analysis found in 830 written reviews
99%praise
Praise1,21299%
Complaints121%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price5032%
Reasonable8554%
Overpriced96%
Not sure138%
$60-45% vs typical pest control services
Middle half of what 108 customers paid ($45–$93) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude44737%
Quality & results33027%
Speed & response19616%
Communication14812%
Would recommend746%
Price & value192%
Honesty & trust101%
What customers talk about
We read 830 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Luke was very friendly and did the service as I requested.”
“Very rude and we have an elderly 92 year old mom here is the only reason we ask for a call before arriving!”
“Kamoku did a great job and was very attentive to our requests.”
“Horrible year of spiders.”
“Friendly knowledgeable explained process and completed job in a timely matter”
“He was late to my appointment because issues with previous appointment.”
“The guy that came out was very professional he really was very helpful in explains everything”
“Great service very helpful & friendly excellent experience highly recommend them.”
“Highly recommend!”
“It's good service and making your company look better is worth it.”
“Not worth the money.”
“Was very transparent about what treatments were going to be done and where to look up what chemicals were used.”
People customers mention
Ender20 reviews
Alec11 reviews
Chris10 reviews
Tony10 reviews
Colby9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Insight Pest Solutions for 8 kinds of job. Pick one to see what they paid and said.
Shanniece7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 hours ago★★★★★
Lucas was great as always. Friendly and fast. Love Insight and all of their technicians!
Paid $60–80Great price
Rose8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Lucas was very friendly and professional and addressed all my concerns, he'll be back in a month just to check the progress of my mice problem.
Paid $180–200Reasonable priceHornet & wasp exterminationRodent exterminationSpider extermination
Rosemary3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★
We haven't seen any reduction in mice or spiders since your solutions. Not satusfied yet.
Paid $80–100OverpricedRodent extermination
Jasmine3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The guy that came out was very professional he really was very helpful in explains everything
Dairy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Hoy vino a nuestra casa un joven llamado Brandon el fue muy amable y realizó una fumigación muy buena apesar del desorden que teníamos en casa fue un joven muy amable😊
Paid $40–60Great priceHornet & wasp exterminationRodent exterminationTermite extermination
Verla12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Brandon did great. It looked like he was thorough and efficient. I’m looking forward to seeing the results.
Paid $80–100Reasonable priceHornet & wasp extermination
Very nice gentleman. Covered all the areas hope the spiders disappear.
Horrible year of spiders.
Price assessment: Reasonable price
Services: Spider extermination
Pest type: Spiders
Response from the owner · 2 hours ago
Thank you for the positive feedback, Barbara! We're pleased to hear that you appreciated the service and found our team member to be helpful. We understand that dealing with spiders can be quite a challenge, and we hope you see improvements soon. If you need further assistance, feel free to reach out!
The Team at Insight
(208)-314-4747
Shanniece Cortez7 reviewsiTotal number of Google reviews Shanniece has written across all businesses on Google Maps, not just this one.
Lucas was great as always. Friendly and fast. Love Insight and all of their technicians!
Price assessment: Great price
Price: $60–80
Response from the owner · a year ago
Thank you for your wonderful review! It’s great to hear that Ender provided you with excellent service and left your home just as he found it. We have high standards at Insight! We appreciate your feedback and are glad you’re happy with our services!
Rick MillerLocal Guide · 12 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Lucas did a good job and was very professional. Thank you!
Price assessment: Not sure
Price: $60–80
Services: Hornet & wasp extermination, Termite extermination, Spider extermination, Mosquito extermination, Cockroach extermination, Ant extermination, Service not listed
Pest type: Ants, Termites, Rodents, Cockroaches, Bed bugs, Mosquitoes
Response from the owner · Edited a day ago
Thank you for your kind words, Rick! We're glad to hear that Lucas provided you with professional service. Your satisfaction means a lot to us!
The Team at Insight
(208)-314-4747
Lori Kennedy2 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Luke was very friendly and did the service as I requested. Great guy!
Price assessment: Great price
Price: $40–60
Services: Hornet & wasp extermination, Rodent extermination
Response from the owner · Edited 2 days ago
Thank you for your kind words, Lori! We're pleased to hear that Luke provided friendly service and met your needs. Your positive feedback is appreciated!
The Team at Insight
(208)-314-4747
Ramona MitchellLocal Guide · 10 reviewsiTotal number of Google reviews Ramona has written across all businesses on Google Maps, not just this one.
Thank you for the fantastic review, Ramona! We're delighted to hear that our team was punctual and provided friendly service while doing an excellent job. Your feedback truly means a lot to us!
The Team at Insight
(208)-314-4747
Terry Munns4 reviewsiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Thank you for your positive feedback, Terry! We're delighted to hear that you found our team friendly and efficient while maintaining thoroughness in our service. Your satisfaction is important to us, and we appreciate your support!
The Team at Insight
(208)-314-4747
Francisco Viveros3 reviewsiTotal number of Google reviews Francisco has written across all businesses on Google Maps, not just this one.
Great job, awesome with communication. Lucas has been great to my home and friendly. 15/10 recommend
Price assessment: Great price
Pest type: Ants, Rodents, Spiders, Mosquitoes
Response from the owner · 2 weeks ago
Thank you for your fantastic feedback! It’s wonderful to hear that Lucas provided you with excellent service and communication. We truly appreciate your recommendation and support!
The Team at Insight
(208)-314-4747
Emily Thomas5 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Services: Hornet & wasp extermination, Spider extermination
Pest type: Spiders
Response from the owner · 2 weeks ago
Thank you for the wonderful feedback, Emily! We're delighted to hear that Jacob provided great service. It's always fantastic to know our customers are happy with their experience. Your support means a lot to us!
The Team at Insight
(208)-314-4747
Dayann Blackman9 reviewsiTotal number of Google reviews Dayann has written across all businesses on Google Maps, not just this one.
Friendly knowledgeable explained process and completed job in a timely matter
Response from the owner · 9 months ago
Thank you for your wonderful review! We're delighted to hear that you found our team friendly and knowledgeable, and that the process was clearly explained. It's great to know that the job was completed efficiently. Your feedback is greatly appreciated!
The Team at Insight
(208)-314-4747
Rose Jones8 reviewsiTotal number of Google reviews Rose has written across all businesses on Google Maps, not just this one.
Lucas was very friendly and professional and addressed all my concerns, he'll be back in a month just to check the progress of my mice problem.
Price assessment: Reasonable price
Price: $180–200
Services: Hornet & wasp extermination, Rodent extermination, Spider extermination, Ant extermination
Pest type: Ants, Rodents, Spiders, Other
Response from the owner · a month ago
Thank you for your wonderful feedback, Rose! It’s great to hear that Lucas provided friendly and professional service while addressing your concerns. We appreciate your trust in us and look forward to hearing about the progress on your situation.
The Team at Insight
(208)-314-4747
