Carmen Evans1 reviewTotal number of Google reviews Carmen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMosquito control.
- Price assessment: Reasonable price
Instant Bed Bug Assassins
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%47+3.3Craft & service penalty99−0.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#76 of 145 bed bug exterminatorsPosition by Experts Score among all companies we track in this category. · better than 48%
5.0 ★★★★★ 88 Google reviews · 23 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
10%reviews answered by the owner
Feb 2026latest review
Instant Bed Bug Assassins at a glance
Google reviewers rate this Louisville pest control service five stars based on eighty-eight reviews, noting that the owner responds to only ten percent of feedback. Customers frequently cite prompt scheduling, thorough bed bug and mosquito treatments, and clear communication regarding pricing and processes. One review suggests that information consistency could be improved between different staff members, though most highlight the professionalism and effectiveness of the technicians.
- Google rating: 5.0 out of 5 from 88 reviews (97% five-star).
- Reviews on this page: 88 Google reviews (53 with written comments).
- Owner responses: the business replied to 10% of reviews.
- Most recent review: February 17, 2026.
- Service: Bed Bug Exterminator serving Louisville, Kentucky.
Data from Google, last updated November 2, 2026.
Score profile vs other bed bug exterminators
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Instant Bed Bug Assassins: 96/100 on this factor. Category median: 95.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Instant Bed Bug Assassins: 97/100 on this factor. Category median: 93.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Instant Bed Bug Assassins: 99/100 on this factor. Category median: 98.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Instant Bed Bug Assassins: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Instant Bed Bug Assassins: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Instant Bed Bug Assassins: 47/100 on this factor. Category median: 95.C
47
Bar = this company · dark tick = category median.
Star ratings
88 Google reviews we collected
- 5 stars8597%
- 4 stars33%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 53 written reviews
- Praise10799%
- Complaints11%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price00%
- Reasonable3100%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude3331%
- Speed & response2321%
- Quality & results1918%
- Would recommend1312%
- Honesty & trust87%
- Price & value76%
- Communication55%
What customers talk about
We read 53 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…ed on the truck and couldn't return until the house was treated by a professional exterminator.…”
“We called about a problem and the company sent Josh out the next day .”
“Josh was very thorough, he was on time and did a great job!”
“I hope we never do actually have bed bugs, but if we do, I'll be calling Adam and Misty back, and will recommend them to anyone I possibly can.”
“We were very impressed with his knowledge and honesty.”
“I contacted them and set an appointment for them to come out and give their free estimate.”
“Nick was courteous and explained exactly what he was going to do.”
People customers mention
- Doug 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Instant Bed Bug Assassins for 3 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
BOB10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Nick was courteous and explained exactly what he was going to do. He did not waste any time and went right to work. I appreciate his professionalism and dedication to the job. Bob Dice
Paid $160–180Reasonable priceGeneral pest inspection
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Bed bug extermination | 58 | $214–$426 |
| General pest inspection | 15 | $68–$126 |
| Cockroach extermination | 2 | $93–$282 |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 88 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Kristen CampbellLocal Guide · 17 reviewsTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe called about a problem and the company sent Josh out the next day . We were very impressed with his knowledge and honesty. Would highly recommend!
- Services: General pest inspection
Philip1 reviewTotal number of Google reviews Philip has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAdam is an absolute life-saver. My wife and I were in the middle of a move a few Saturdays ago when the movers we hired stopped and told us they found evidence of bed bugs on 2 of our mattresses, and said they had to unload what had been packed on the truck and couldn't return until the house was treated by a professional exterminator. The contract for the sale of our house dictated that we needed to be moved out by the end of the next day (Sunday) so we were in shambles trying to find someone to come treat our house on a weekend so that we could cram 2 days of moving into 1 or even half in order to be out on time. Thankfully, my wife called Instant Bed Bug Assassins after a quick Google search and spoke to Misty, who could not have been more empathetic and helpful. She calmly answered all our frantic questions and connected us with Adam who was on call that day. He gave us a rough quote for treatment over the phone and said they could come out on Sunday, but wanted to do a FaceTime evaluation to confirm the quote. Over Facetime, I showed him the bug that the movers had found in a seam of one of our mattresses, and my wife sent a good close-up photo. Adam identified it right away as a carpet beetle - 100% NOT a bed bug. The movers had also seen thin lines of small black dots along the adhesive strips on the bottom of our mattress that they suspected were eggs or bed bug feces, but Adam confirmed that it was in fact flecks of paint that the adhesive had pulled up from our black metal bed frame. He could have easily taken advantage of our panic and the time restrictions we were under, but instead his honesty and professionalism saved us not only from paying for an unneeded treatment, but also from several hundreds of dollars to buy a few additional days to move out per our home sale contract. He even contacted our moving company himself to give his professional evaluation. We were able to get movers back to our house on Sunday, and all worked out. I hope we never do actually have bed bugs, but if we do, I'll be calling Adam and Misty back, and will recommend them to anyone I possibly can.
Sierra RichardsonLocal Guide · 12 reviewsTotal number of Google reviews Sierra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGrateful for IBBA and their quarterly cleanings!
- Price assessment: Reasonable price
- Price: $160–180
- Services: General pest inspection
BOB DICE10 reviewsTotal number of Google reviews BOB has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNick was courteous and explained exactly what he was going to do. He did not waste any time and went right to work. I appreciate his professionalism and dedication to the job. Bob Dice
- Price assessment: Reasonable price
- Price: $160–180
- Services: General pest inspection
Tracey6 reviewsTotal number of Google reviews Tracey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJosh was very thorough, he was on time and did a great job!
- Positive: Responsiveness, Punctuality, Quality, Professionalism
- Services: Bed bug extermination
Lisa Gabbard9 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery thorough and professional. It would be helpful if information was consistent from person to person.
- Positive: Punctuality, Quality, Professionalism
- Services: Bed bug extermination
Response from the owner · 3 years ago
Thanks Lisa, we appreciate the kind words. Sorry if there was inconsistency in our explanation of info, thanks for sticking with us.
cindy McDonald6 reviewsTotal number of Google reviews cindy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleUnfortunately weekend out of town went bad. Discovered bites the first morning, and more after second day at cabin. Freaked out when doctor advised they were bed bug bites. Called Bed Bug Assassins immediately. They came out next day and found a few in one bedroom. Three days later, house was treated and no sign of the little demons since. They were quick, professional, no truck with big bugs all over, so very discrete. Kevin and Michael were great to work with and showed us how and where to look in hotels, cabins, etc. for the little monsters before we trust the bed. Thank you guys!
- Positive: Professionalism
- Services: Bed bug extermination
Response from the owner · 3 years ago
Fast, professional, and discreet, that's how we like it! Thanks for choosing us for your work Cindy, we really appreciate it!
Roberta Blankenship3 reviewsTotal number of Google reviews Roberta has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery thorough & curteous, thank you!
- Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
- Services: Bed bug extermination
Response from the owner · 3 years ago
Thanks Roberta, I appreciate your feedback and willingness to work with us. Looking forward to serving you as a preventative customer in the future!
Christie Morrison3 reviewsTotal number of Google reviews Christie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper fast, efficient, and discreet. Very easy to work with, kept us informed of the process and took care of the issue in 1 visit.
- Positive: Responsiveness, Punctuality, Professionalism
- Services: Bed bug extermination, General pest inspection
Response from the owner · 3 years ago
Thanks Christie, 1 and done is how we do it at IBBA! Appreciate your feedback
Business details
- Address: 4215 Cane Run Rd Ste A, Louisville, KY 40216
- Phone: (502) 516-4623
- Website: bedbugassassin.com
- Service area: Louisville, KY