Analyzing 6,700,0396.7M ReviewsFor 18,78818.8K Experts

Experts Reviews · Company report
Intact Plumbing & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%85+6Craft & service penalty83−1.7Momentum penalty85−1.5Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Intact Plumbing & Heating

Fair Lawn, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #94Position by Experts Score among all companies we track in this category. of 113 HVAC contractors · 4.9★ from 415 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Intact Plumbing & Heating is better than 87% of HVAC contractors.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Intact Plumbing & Heating is better than 85% of HVAC contractors.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Intact Plumbing & Heating is better than 83% of HVAC contractors.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Intact Plumbing & Heating is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Intact Plumbing & Heating is better than 85% of HVAC contractors.A
85
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Intact Plumbing & Heating is better than 85% of HVAC contractors.A
85

Reviews for your job

Customers hired Intact Plumbing & Heating for 8 kinds of job.

Intact Plumbing & Heating for faucet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.78
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 14

All 9 Google reviews tagged “Faucet installation”

Joshua2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We are so unbelievably grateful to Shai and Juan from Intact Plumbing. Not only were they incredibly communicative, they came quickly, diagnosed our issues (busted, exposed and uninsulated pipes), and swiftly remedied our problems. This was also in the dead of winter when the temperatures were below zero. They were…

Plumbing pipe repairFaucet repairFaucet installation
Robert8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great job! Fair price. What else could I ask for? Used them before and would not hesitate to use them again. He cleaned up the work area as well. .

Water heater installationPlumbing leak detectionFaucet installation+ Responsiveness+ Punctuality+ Value
CaseyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They just installed an under sink water filter for us without damaging our counter and somehow without waking our infant in the other room! Filter appears to be working exactly to spec. Amazing work! Thank you!

Faucet installation+ Responsiveness+ Punctuality+ Quality
PinakiLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The owner Shai promptly received my call and was able to schedule me on the same day! Gary came on time and finished the job in half an hour, very reasonable pricing too! You are now my go-to plumber.

Faucet installation+ Responsiveness+ Punctuality+ Professionalism
AnthonyLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent and professional service! Reasonable prices! I recommend them without reservation.

Faucet installation+ Responsiveness+ Punctuality+ Quality
thomas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★

Technician GG arrived at 1 pm. He inspect both shower stems and informed me they are to old. GG brought one stem with him and he is heading to the warehouse to find new stems with handles. GG came back and install both stems. Guess what there was a leak after turning on the water. GG finally got the water to stop…

Faucet installationShower repair
Cynthia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Eddie is the best! He wears booties over his shoes And knows how to handle our 75Pound dog! This is the second time he’s come to our house and he has been wonderful! He works swiftly, and very cleanly. He’s happy to explain the job clearly to me or my husband. Both jobs he’s done for us have lasted a long time and…

Faucet installation
subhas5 years ago★★★★★

Rating only, no written review.

Faucet installation+ Professionalism
Jeffrey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Faucet installation+ Responsiveness

Price

$490+49% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 76%Overpriced 3%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair25$251–$1.2k
Water heater installation20$1.2k–$2.8k
Drain cleaning20$161–$429
Plumbing leak detection18$57–$478
Toilet repair15$176–$517
Water heater repair11—
Faucet installation9—
Shower repair8—

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