Analyzing 6,701,3046.7M ReviewsFor 18,80618.8K Experts

Experts Reviews · Company report
Intact Plumbing & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%85+6Craft & service penalty83−1.7Momentum penalty85−1.5Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Intact Plumbing & Heating

Fair Lawn, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #94Position by Experts Score among all companies we track in this category. of 113 HVAC contractors · 4.9★ from 415 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Intact Plumbing & Heating is better than 87% of HVAC contractors.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Intact Plumbing & Heating is better than 85% of HVAC contractors.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Intact Plumbing & Heating is better than 83% of HVAC contractors.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Intact Plumbing & Heating is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Intact Plumbing & Heating is better than 85% of HVAC contractors.A
85
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Intact Plumbing & Heating is better than 85% of HVAC contractors.A
85

Reviews for your job

Customers hired Intact Plumbing & Heating for 8 kinds of job.

Intact Plumbing & Heating for shower repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.$300–400
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Shower repair”

StevenLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Friendly, local and excellent service. Very responsive and knowledgeable. Highly recommend Shai and his crew.

Water heater installationPlumbing leak detectionWater heater repair+ Responsiveness+ Punctuality+ Quality
Sam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We had the pleasure of working with Gary 3 times now. And all 3 times, they were fast to reply, schedule, and arrive at our house. Problem was fixed immediately. Highly recommend the team at Intact Plumbing.

Paid $300–400Reasonable pricePlumbing pipe repairShower repair
Dan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Intact Plumbing was great! They sent someone out quickly, and my issue (a leaky shower) was fixed right away. They were professional and efficient. I wouldn’t hesitate to call them again the next time a plumbing issue occurs.

Reasonable priceShower repair
Lily2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Gary was professional and quick. He replaced the malfunctioning cartridge in the shower and patiently answered any questions I had. Will definitely use them again!

Shower repair+ Responsiveness+ Quality+ Professionalism
MLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Professional and timely service provider.

Garbage disposal installationSewer repairShower repair+ Responsiveness+ Punctuality+ Quality
Leticia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My call was answered promptly and the service man came sooner than scheduled. He was professional, knowledgeable and worked quickly and efficiently.

Plumbing leak detectionShower repairToilet repair+ Responsiveness+ Punctuality+ Professionalism
thomas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★

Technician GG arrived at 1 pm. He inspect both shower stems and informed me they are to old. GG brought one stem with him and he is heading to the warehouse to find new stems with handles. GG came back and install both stems. Guess what there was a leak after turning on the water. GG finally got the water to stop…

Faucet installationShower repair
Coreen5 years ago★★★★★

Rating only, no written review.

Shower repairToilet repair+ Responsiveness+ Punctuality+ Quality

Price

$490+49% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 76%Overpriced 3%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair25$251–$1.2k
Water heater installation20$1.2k–$2.8k
Drain cleaning20$161–$429
Plumbing leak detection18$57–$478
Toilet repair15$176–$517
Water heater repair11—
Faucet installation9—
Shower repair8—

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