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Integrated Companies

Business administration service · North Salt Lake, UT · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%52+12.6Value 14%93+13.2Replies to reviews 7%51+3.6Momentum penalty38−6.2Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 19 payroll servicesPosition by Experts Score among all companies we track in this category. · better than 11%
4.7 ★★★★★ 146 Google reviews · 23 photos
89%five-star reviews
4.11★last 12 monthsAverage stars on reviews from the last 12 months only.
9.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
8%reviews answered by the owner
Jul 2026latest review

Integrated Companies at a glance

Google reviewers rate Integrated Companies 4.7 out of 5 based on 146 reviews. Positive feedback highlights efficient handling of payroll, bookkeeping, and insurance, noting staff responsiveness and helpfulness in navigating business requirements. However, several low-star reviews criticize slow communication, unreturned callbacks, and specific errors regarding tax withholdings and insurance billing that led to significant financial issues for clients.

  • Google rating: 4.7 out of 5 from 146 reviews (89% five-star).
  • Reviews on this page: 146 Google reviews (110 with written comments, 1 with photos).
  • Owner responses: the business replied to 8% of reviews.
  • Most recent review: July 19, 2026.
  • Service: Payroll Service serving North Salt Lake, Utah.

Data from Google, last updated October 28, 2026.

Score profile vs other payroll services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

Satisfaction73Reliability52Craft & service100Value93Momentum38Replies to reviews51Satisfaction: 73 (median 92)Reliability: 52 (median 80)Craft & service: 100 (median 100)Value: 93 (median 94)Momentum: 38 (median 100)Replies to reviews: 51 (median 49)
Integrated CompaniesPayroll Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Integrated Companies: 73/100 on this factor. Category median: 92.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Integrated Companies: 52/100 on this factor. Category median: 80.C
52
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Integrated Companies: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Integrated Companies: 93/100 on this factor. Category median: 94.A
93
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Integrated Companies: 38/100 on this factor. Category median: 100.D
38
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Integrated Companies: 51/100 on this factor. Category median: 49.C
51

Bar = this company · dark tick = category median.

Star ratings

146 Google reviews we collected

  • 5 stars13089%
  • 4 stars53%
  • 3 stars21%
  • 2 stars11%
  • 1 star85%

Praise vs complaints

Phrases our text analysis found in 110 written reviews

  • Praise12894%
  • Complaints86%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude4735%
  • Speed & response3123%
  • Would recommend2619%
  • Honesty & trust107%
  • Quality & results97%
  • Communication75%
  • Price & value64%

What customers talk about

We read 110 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Andy Orozco was super helpful getting our payroll set up.”
  • “He made the whole process easy and was quick to respond anytime we had questions.”
    “The moment the issue was uncovered, communication became incredibly slow and unhelpful.”
  • “Really appreciate all his help and would definitely recommend him”
    “I would not recommend this place.”
  • “He's excellent at what he does and genuinely the best in the business.”
  • “Awesome company and the best well trained staff, Shylee in there insurance department top notch!”
  • “…ra who went above and beyond to get me quotes and did an amazing job explaining things anytime I wasn’t sure what certain terms meant regarding the po…”
  • “Definitely worth it to work with these guys check them out!”

People customers mention

  • Berry 6 reviews
  • Insurance 5 reviews
  • Heather 5 reviews
  • Crookston 4 reviews
  • Alex 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Ramiro1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Integrated is great as everyone has mentioned and shout out to Joe Strain who made things so much easier for me and was the biggest help and I will be recommending Integrated and Joe to anyone looking for their type of business and services.

Summit1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

We've been running our payroll with Andy and his team for a while now, and I can't recommend them enough. Andy consistently goes above and beyond his normal duties. I sometimes feel bad asking for help, but he always reassures me that I can count on him for anything and he means it. He truly knows his stuff and…

Kailey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Andy Orozco was super helpful getting our payroll set up. He made the whole process easy and was quick to respond anytime we had questions. He also helped fix issues we had from our previous payroll company and made sure everything was taken care of correctly. Really appreciate all his help and would definitely recommend him

Efrén1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Integrated is a great company! They do everything very professional and everyone works together in this company. They got it all from bookkeeping, time tracking, insurance and payroll. I recommend Andy for your payroll he has helped me out in so many ways! Definitely worth it to work with these guys check them out!

Trabajo10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★

Very bad customer service. They ignore their customers and don’t respond when you need help. I had a bad experience and felt like my concerns didn’t matter to them. I would not recommend this place.

John11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

This business is the best! I started back in 2004 when getting a contractors lic was alot harder. The owners Flynn Terry, and there right hand girl Heather Berry easily assisted me in getting licensed and keeping my business in line with all the overwhelming buisness paper shuffle and stuff. They have without a…

Photos

Customer reviews

4.7 ★★★★★ 146 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Ramiro Cortes1 reviewTotal number of Google reviews Ramiro has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Integrated is great as everyone has mentioned and shout out to Joe Strain who made things so much easier for me and was the biggest help and I will be recommending Integrated and Joe to anyone looking for their type of business and services.

Response from the owner · 3 months ago

Thank you for the review, Ramiro! Joe is great and will take care of you.

Summit Roofing1 reviewTotal number of Google reviews Summit has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We've been running our payroll with Andy and his team for a while now, and I can't recommend them enough. Andy consistently goes above and beyond his normal duties. I sometimes feel bad asking for help, but he always reassures me that I can count on him for anything and he means it. He truly knows his stuff and always gives me the best recommendations on how to handle difficult situations. Working with him makes payroll smooth and stress-free every single time. He's excellent at what he does and genuinely the best in the business. Raquel, Miguel, and everyone else on the team are just as great they really are a top crew. We love working with all of them and trusting them with our payroll. If you're looking for a team that actually cares and delivers, this is it. they're a 5 Star Crew and the company is really lucky to have them.

Response from the owner · 4 months ago

Thank you for the kind words! We appreciate you.

Kailey Steed1 reviewTotal number of Google reviews Kailey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Andy Orozco was super helpful getting our payroll set up. He made the whole process easy and was quick to respond anytime we had questions. He also helped fix issues we had from our previous payroll company and made sure everything was taken care of correctly. Really appreciate all his help and would definitely recommend him

Response from the owner · 4 months ago

Thanks Kailey! We appreciate your partnership!

Elijah Farmer13 reviewsTotal number of Google reviews Elijah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

If I could give less than 1 star, I would. This company completely mishandled our W-4 withholdings, which resulted in a massive and unexpected tax burden at the end of the year. A mistake this serious should have been handled immediately and professionally, but instead it turned into a drawn-out mess with no accountability. The moment the issue was uncovered, communication became incredibly slow and unhelpful. Responses often took days to weeks, and only happened upon reaching out multiple times, updates were constantly pushed out, and there was never a sense of urgency to actually resolve the problem. It felt less like they were trying to fix a serious error and more like they were hoping we’d eventually stop pushing. After nearly a month of delays, excuses, and going in circles, we were essentially told, in a more polished way, to “go kick rocks” and figure it out ourselves. What’s most disappointing is the lack of ownership. We trusted this company to handle payroll and tax withholdings correctly, that is the entire job. Instead, their mistake directly impacted employees financially, and their response was to deflect responsibility and blame us for not double-checking their work. Mistakes happen in business. But ethical companies own them, communicate clearly, and make a real effort to correct them. This company did none of that. They were slow, dismissive, and completely unwilling to make it right. If you use them, assume you’ll need to triple check everything yourself because if something goes wrong, don’t expect urgency, accountability, or support. On top of this, when the issue was originally uncovered they gave financial advice that INCREASED the tax burden and again refused to help.

Response from the owner · 4 months ago

Thank you for the feedback — we take these concerns seriously. We do want to clarify that this occurred on a single W-4 for part of the year, and those under-withheld amounts were paid out directly in your net pay. We understand that an unexpected tax bill at filing time is frustrating, and we're genuinely sorry for that experience. We're happy to connect directly to answer any remaining questions.

Efrén u Fregozo1 reviewTotal number of Google reviews Efrén has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Integrated is a great company! They do everything very professional and everyone works together in this company. They got it all from bookkeeping, time tracking, insurance and payroll. I recommend Andy for your payroll he has helped me out in so many ways! Definitely worth it to work with these guys check them out!

Trabajo Facil10 reviewsTotal number of Google reviews Trabajo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very bad customer service. They ignore their customers and don’t respond when you need help. I had a bad experience and felt like my concerns didn’t matter to them. I would not recommend this place.

Response from the owner · 7 months ago

Hello, I am so sorry you have not had a great experience with us, and this is something we want to address immediately with you. I think your name on here might be an alias because I can’t find you in our system. Please call our office and ask for Mika, and we will address your concerns. - the management team

John Smales11 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This business is the best! I started back in 2004 when getting a contractors lic was alot harder. The owners Flynn Terry, and there right hand girl Heather Berry easily assisted me in getting licensed and keeping my business in line with all the overwhelming buisness paper shuffle and stuff. They have without a doubt the best customer service and the cheapest rates by far that I have found in my 25 years plus in the construction industry. Awesome company and the best well trained staff, Shylee in there insurance department top notch! Thank you all!

Platinum Insulation5 reviewsTotal number of Google reviews Platinum has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have used this company for over 5 years and would recomend Barb, Matt and Jennifer along with the rest of the staff.

Jase Marshall19 reviewsTotal number of Google reviews Jase has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These guys are great, couldn't recommend them enough! Always super responsive and helpful.

Response from the owner · a year ago

Thanks Jase! We appreciate you.

Sherri Barlow2 reviewsTotal number of Google reviews Sherri has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I use Integrated for several of my bookkeeping clients and could not be happier with their service. They are prompt with answering emails, running payroll, and providing insurances. They've been on my side from the beginning with any problems that have come up for myself and my clients. I highly recommend them!

Response from the owner · a year ago

Thank you for sharing, Sherri!

Integrated Companies on Google Maps →

Business details