Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts

Experts Reviews · Company report
Integrity Auto Collision Center, Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%44+3.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Integrity Auto Collision Center, Inc

Fairfield, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #74Position by Experts Score among all companies we track in this category. of 100 car detailing services · 5.0★ from 766 Google reviews

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Report card

Percentile vs other car detailing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Integrity Auto Collision Center, Inc is better than 96% of car detailing services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Integrity Auto Collision Center, Inc is better than 94% of car detailing services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Integrity Auto Collision Center, Inc is better than 100% of car detailing services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Integrity Auto Collision Center, Inc is better than 100% of car detailing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Integrity Auto Collision Center, Inc is better than 100% of car detailing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Integrity Auto Collision Center, Inc is better than 44% of car detailing services.C
44

Reviews for your job

Customers hired Integrity Auto Collision Center, Inc for 8 kinds of job.

Integrity Auto Collision Center, Inc for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 7

All 13 Google reviews tagged “Steering & suspension repair”

sante11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

So happy with the body work on my car. My vehicle has been restored to pre accident condition in a timely manner. Communication was easy and prompt. The staff was very knowledgeable and I was blessed to work with Maggie who was my advocate through the whole process.

Body & TrimPaintingSteering & suspension repair
Adventures3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Super helpful!! Know the ins/outs of the collision process, helpful with navigating the insurance process and great communication processes. Definitely recommend if you ever get into an accident.

Body & TrimElectricalAuto engine diagnostic
Jasmine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They are a Godsend. They even worked with me even when I had to pay out of pocket to get my car repaired.

Steering & suspension repair
Ken1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Oscar and integrity was very willing to help me and took good care of us I would recommend integrity to anyone that needs Auto Repair thank you Oscar very much

Steering & suspension repair
De11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

OMG……Intergity you have done it AGAIN!!! You have yet to amaze me at the quality of your work and customer service! Oscar and Maggie are THEEE best in town! I would go on to tell the story of what happened, but that is not necessary. After two months of my son not having his car for repairs, as of today he is…

Auto detailingCar waxingPainting
Mark5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Truly a great experience. Professional yet they make you feel like family. Constantly up dating progress always there for any questions. You might say I can’t wait for my next accident but I won’t lol. Definitely would use them again.

Auto detailingBody & TrimCar waxing
Giovanna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Hands down THE BEST PLACE FOR AUTO BODY WORK, from the communication to the time frame as well as the excellent customer service. MAGGIE is a fantastic employee with her dedication to making sure your vehicle is as good as new, Immaculate communication skills she gets the job done! You will never be disappointed. Thank you guys again!

Air & cabin filter replacementAuto detailingAuto glass replacement
Christopher3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have to say from start to finish I was extremely pleased with the customer service received from Integrity Auto Collision and even more so the service provided by Eric, it was stellar and top notch. Eric walked us through the whole process and let us know what to expect. Eric made dealing with the insurance a…

Auto detailingBody & TrimElectrical
HLocal Guide · 109 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I selected Integrity Auto to repair my vehicle after a hit-and-run accident. The general manager Oscar Moreno kept us informed us all repairs and was instrumental in working out issues with our insurance carrier. An excellent experience.

Auto detailingBody & TrimPainting+ Quality+ Professionalism+ Value
AndrewLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This place is awesome they always make me feel like family, Oscar always goes above and beyond.

Body & TrimElectricalPainting+ Punctuality+ Quality+ Professionalism
L4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Customer service is excellent. Jennifer communicates with customer through out the entire process. Highly recommended.

Body & TrimElectricalSteering & suspension repair
AngelicaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

They were very kind and the service was great.

Steering & suspension repair
You2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Body & TrimSteering & suspension repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 52%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim190—
Painting124—
Auto detailing21—
Car waxing16—
Electrical14—
Steering & suspension repair13—
Welding12—
Auto glass repair10—

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