Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
Customers frequently praise the shop for clear communication, efficient handling of insurance paperwork, and providing rental cars during repairs. Positive reviews highlight the quality of bodywork, including paint matching and attention to detail, noting that vehicles often look restored to original condition. However, lower-rated reviews criticize the business for significant discrepancies between initial estimates and final supplemental bills, alleging inflated pricing and inflexibility when insurance companies dispute costs.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
766 Google reviews we collected
Phrases our text analysis found in 621 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 621 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had a fantastic experience with Integrity Auto Repair from start to finish.”
“Unfortunately, Integrity demonstrated they are both dishonest and incompetent.”
“Expertise in making sure your vehicle returns to original are unmatched.”
“Shop around, this place is to arrogant and too expensive.”
“The quality of the bodywork and attention to detail were exceptional.”
“I did not want to use touch up paint because it would look horrible.”
“They exceeded my expectations, and I would absolutely recommend them to anyone looking for high-quality collision repair.”
“…dvertisement to give you a reward if you do Yelp review and give them 5 stars at their location before you leave.…”
“Not only did I feel like my car was in good hands but the staff took the time to explain every part of the process to me and my husband.”
“Throughout the process, Renatto ensured that he kept at the insurance people making sure they responded promptly.”
“From the very beginning they went to bat for me when the insurance company wasn’t playing fair, and they made sure everything was handled the right way.”
“My insurance company was besides themself, telling me this is the most over priced estimate they have ever seen.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Integrity Auto Collision Center, Inc for 8 kinds of job. Pick one to see what they paid and said.
I had a fantastic experience with Integrity Auto Repair from start to finish. Marie was awesome and e planned things clearly and provided great customer service. My car looks brand new and I’m very happy with the results. Io highly recommend this auto body shop!
What can I say more than what already has been said about Integrity Auto Collsion Center in Fairfield. Top notch service! Stress-free zone at it's finest. They handled everything for me, even the rental car place. I felt like I was some famous person in a real way, I kid you not. The job they did, OMG was way…
The level of care from the moment you enter the lobby until you leave with your vehicle is amazing. Thank you to the owners, Maggie and the guys in the shop for the repair to our vehicle. 10/10 - highly recommend!
The service here was top tier. Not only did I feel like my car was in good hands but the staff took the time to explain every part of the process to me and my husband. The work they did was exceptional and we are very happy with the end result. Will definitely be referring to all my family and friends.
My car looks great! Worked with Renatto, great communication. Very easy process on getting everything taking care of.
Exceptional customer service. Expertise in making sure your vehicle returns to original are unmatched. Thank you so much!
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 190 | — |
| Painting | 124 | — |
| Auto detailing | 21 | — |
| Car waxing | 16 | — |
| Electrical | 14 | — |
| Steering & suspension repair | 13 | — |
| Welding | 12 | — |
| Auto glass repair | 10 | — |
5.0 ★★★★★ 766 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I had a fantastic experience with Integrity Auto Repair from start to finish. Marie was awesome and e planned things clearly and provided great customer service. My car looks brand new and I’m very happy with the results. Io highly recommend this auto body shop!
What can I say more than what already has been said about Integrity Auto Collsion Center in Fairfield. Top notch service! Stress-free zone at it's finest. They handled everything for me, even the rental car place. I felt like I was some famous person in a real way, I kid you not. The job they did, OMG was way beyond what I expected. Let me say this, don't second guess, if you on the fence about taken your car to Integrity, don't be. These folks and Maggie will take good, good care of you! Believe that! Thank you all! My baby is back! We functioning, lol
Thank you Mrs. Bell for your kind words. We really appreciate you taking the time to give us a review. It is reviews like your that keep us going serving Solano County. From the entire team at Integrity Auto Collision we thank you for your trust and for giving us the opportunity to fix your Subaru.
The level of care from the moment you enter the lobby until you leave with your vehicle is amazing. Thank you to the owners, Maggie and the guys in the shop for the repair to our vehicle. 10/10 - highly recommend!
The service here was top tier. Not only did I feel like my car was in good hands but the staff took the time to explain every part of the process to me and my husband. The work they did was exceptional and we are very happy with the end result. Will definitely be referring to all my family and friends.
It is rewarding to hear that you felt your vehicle was in good hands, Janelle. We put great emphasis on explaining the repair process to our customers, and we are glad that you and your husband appreciated this aspect of our service. Your commendation of the exceptional work completed is also appreciated, and we thank you for your willingness to refer us to family and friends. From the entire team at Integrity, we thank you for giving us the oportunity to help you. #SolanoCountyAutoShop #FairfieldComunity
My car looks great! Worked with Renatto, great communication. Very easy process on getting everything taking care of.
We are glad to hear that your car looks great after the repairs, Mareana. It is also reassuring to know that Renatto's communication made the process easy for you. Thank you for sharing your experience. Team Integrity is here to help. Thank you for the oportunity #helpingsolanocounty #Localfamilyownbusiness
Exceptional customer service. Expertise in making sure your vehicle returns to original are unmatched. Thank you so much!
We appreciate your positive feedback regarding our customer service and the quality of our work. It is our priority to ensure that every vehicle is restored to its original condition, and we are pleased to know that our efforts have met your expectations. Your support means a lot to us. From the entire Integrity Family thank you for giving us the oportunity to work on your vehicle, this is how we put food on our tables and we are greatfull for the oportunity. #CustomerSatisfaction #AutoCollision #QualityService #IntegrityAutoCollision #VehicleRestoration
I couldn’t be happier with the work they did on my Mazda! The quality of the bodywork and attention to detail were exceptional. The paint match was flawless, the repairs were beautifully done, and my car looks brand new. Like nothing ever happened. The staff was professional, knowledgeable, and clearly takes pride in their work. They exceeded my expectations, and I would absolutely recommend them to anyone looking for high-quality collision repair. 10/10
I have been to integrity Auto collision center through out the years after being hit. they were so amazing and helped me with everything. When my car was done it looked brand new like nothing had happened. They are honest and kind and have integrity. I will never let any other collision shop touch my vehicles. Thank you Maggie.
A+
We appreciate your succinct and positive feedback. It is gratifying to know that you had a satisfactory experience with our services. Your support is invaluable to us as we strive to maintain high standards in our work. #IntegrityAutoCollision #CustomerSatisfaction #QualityService #AutoRepair
Ones again Intergrity auto collision did a great job, thanks to Renatto who works there made it easy…. I recommend this auto shop for sure!!
Hi Faustino! Thank you for taking the time out of your day to provide this wonderful feedback. We appreciate it.
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
