Furniture store · Fresno, CA · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%88+55.9Reliability 28%87+24.6Replies to reviews 8%20+1.6Experts Score= 82Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#107 of 147 furniture deliveryiPosition by Experts Score among all companies we track in this category. · better than 27%
4.8★★★★★76 Google reviews · 20 photos
89%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite competitive pricing, high-quality inventory, and helpful, pressure-free sales assistance as key positives. Delivery services are described as timely, with some noting immediate availability of in-stock items. A recurring criticism involves inadequate warranty support for mattress defects, where resolution attempts were perceived as insufficient compared to advertised terms.
Google rating: 4.8 out of 5 from 76 reviews (89% five-star).
Reviews on this page: 76 Google reviews (61 with written comments, 4 with photos).
Owner responses: the business replied to 36% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
International FurnitureFurniture Delivery median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.International Furniture: 88/100 on this factor. Category median: 92.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.International Furniture: 87/100 on this factor. Category median: 89.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.International Furniture: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.International Furniture: 20/100 on this factor. Category median: 80.D
20
Bar = this company · dark tick = category median.
Star ratings
76 Google reviews we collected
4.8of 5
5 stars6889%
4 stars45%
3 stars11%
2 stars11%
1 star23%
Praise vs complaints
Phrases our text analysis found in 61 written reviews
100%praise
Praise92100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2628%
Price & value2527%
Quality & results1617%
Would recommend1112%
Speed & response67%
Honesty & trust67%
Communication22%
What customers talk about
We read 61 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone was incredibly welcoming, knowledgeable, and genuinely helpful.”
“Good deals just bought a sofa set at a great price.”
“We had such a great experience with this furniture store.”
“If you’re shopping for furniture, I definitely recommend asking for Bobby.”
“We ended up ordering a couch, and the communication was great and delivery timely.”
“Prices were good Bobby was friendly kind and honest I'll be referring my friends and family here 🌟 🌟 🌟 🌟 🌟”
“Very polite and easy to communicate with.”
People customers mention
Bobby8 reviews
Jimmy7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AA.13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My husband and I have been looking for couches for awhile. The hubby saw International Furniture commercial and decided to check it out. The hubby is super picky. Welp, WE BOUGHT COUCHES! Bobby was super informative. We didn't feel hounded like we did at the big box stores. Great experience. I recommend stopping by if you've been searching.
EEleni2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had such a great experience with this furniture store. Everyone was incredibly welcoming, knowledgeable, and genuinely helpful. You can really tell they take pride in their business and care about their customers it was no surprise they have been a family owned local store for over 50 years.
Bobby has a…
Kkevin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Bobby was amazing to work with! He was friendly, patient, and very knowledgeable. He took the time to answer all of my questions and helped me find the perfect bed without making me feel pressured. The whole experience was smooth from start to finish. If you’re shopping for furniture, I definitely recommend asking…
SSophie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Amazing experience!! We purchased a sectional from International Furniture and couldn’t be happier with it. Bobby and the delivery crew provided exceptional customer service. They offer a large variety of options of sectionals and fabric choices. Bobby was very accommodating and supportive in the process. The…
RRosa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Muy buen servicio,muy amiable y cada pregunta es contestada con amavilidad. En mi experiencia un 10 de 10
GGiselle1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Bobby was very helpful. Asked the right questions not to mention very good prices. Definitely will recommend this place.
My husband and I have been looking for couches for awhile. The hubby saw International Furniture commercial and decided to check it out. The hubby is super picky. Welp, WE BOUGHT COUCHES! Bobby was super informative. We didn't feel hounded like we did at the big box stores. Great experience. I recommend stopping by if you've been searching.
Response from the owner · 2 weeks ago
I am so glad you found what you were looking for and I want to thank you and your husband for trusting in me. It was my pleasure helping the both of you with your purchase hope to see you again. Thank you Bobby
E
Eleni Parnagian2 reviewsiTotal number of Google reviews Eleni has written across all businesses on Google Maps, not just this one.
We had such a great experience with this furniture store. Everyone was incredibly welcoming, knowledgeable, and genuinely helpful. You can really tell they take pride in their business and care about their customers it was no surprise they have been a family owned local store for over 50 years.
Bobby has a beautiful selection of high-quality furniture, and the entire process from choosing our pieces to delivery was seamless. 100% recommend!
Response from the owner · 2 weeks ago
Thank you for shopping with us it was a pleasure to help you hope to see you soon.
K
kevin kevin1 reviewiTotal number of Google reviews kevin has written across all businesses on Google Maps, not just this one.
Bobby was amazing to work with! He was friendly, patient, and very knowledgeable. He took the time to answer all of my questions and helped me find the perfect bed without making me feel pressured. The whole experience was smooth from start to finish. If you’re shopping for furniture, I definitely recommend asking for Bobby. Great customer service and a genuinely great guy!
Response from the owner · 2 weeks ago
Thank you so much for your kind review I really appreciate your support please come back and see us. Thank you ,Bobby
S
Sophie Karas4 reviewsiTotal number of Google reviews Sophie has written across all businesses on Google Maps, not just this one.
Amazing experience!! We purchased a sectional from International Furniture and couldn’t be happier with it. Bobby and the delivery crew provided exceptional customer service. They offer a large variety of options of sectionals and fabric choices. Bobby was very accommodating and supportive in the process. The sectional arrived quicker than we expected and the prices beat other places we looked at while still top quality. We will absolutely purchase from them again!
Response from the owner · 2 weeks ago
Your sectional looks Amazing in you house I'm so glad you love it! Thank you again for shopping with us. ,Bobby
R
Rosa Garcia1 reviewiTotal number of Google reviews Rosa has written across all businesses on Google Maps, not just this one.
Bobby took time to show us inventory, list options, and answer our questions - and didn’t pressure us to buy or look at items above our budget. Furniture is priced very competitively.We ended up ordering a couch, and the communication was great and delivery timely. We like knowing that there’s a personal connection if we need help with our couch at any point. Plus, there is real value in supporting local family businesses!
Response from the owner · 6 months ago
Thank you for your kind words please come see us again.
P
Paul Segura1 reviewiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Worked with Bobby to pick out and order a new loveseat. He was very helpful in reviewing models in their catalog and thoughtful about the logistics of moving the couch into my apartment. Would definitely buy furniture here again
Response from the owner · 4 months ago
Thank you very much it was my pleasure helping you hope to see you soon.
J
Janis ThomasLocal Guide · 82 reviewsiTotal number of Google reviews Janis has written across all businesses on Google Maps, not just this one.
Great customer service. The quality of the furniture is great. Lots of different styles to choose from. We ordered our couch on February 14th and it was delivered March 20th. They haul away old furniture for a small free. I love that they are a small local business that has been around for a long time.
