Analyzing 8,555,4408.6M ReviewsFor 24,25324.3K Experts

Experts Reviews · Company report
Intrack Auto logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%40+9.7Value 14%87+12.3Replies to reviews 7%76+5.4Momentum penalty90−1Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE

Intrack Auto

Hempstead, NY · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #562Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.7★ from 365 Google reviews

📞 Call (516) 667-6930Request a call back

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Intrack Auto is better than 66% of auto repair shops.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Intrack Auto is better than 40% of auto repair shops.C
40
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Intrack Auto is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Intrack Auto is better than 87% of auto repair shops.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Intrack Auto is better than 90% of auto repair shops.A
90
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Intrack Auto is better than 76% of auto repair shops.B
76

Reviews for your job

Customers hired Intrack Auto for 8 kinds of job.

Intrack Auto for steering & suspension replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 46/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#106 / 106
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.67%

All 3 Google reviews tagged “Steering & suspension replacement”

Travis11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Had a great experience with Terrence and all the workers that assisted in installing my camber arm kit, wheels and doing my alignment. The fitment was perfect and I would highly recommend them to anyone with mechanical needs. Punctual. Respectful. Great customer service. 10/10

Reasonable priceTiresSteering & suspension replacementWheel alignment
Ryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★

A few months ago I took my GR86 to get coilovers adjusted and an alignment. Though I had already installed the coilovers, I was charged what the installation would have costed. The guy working on the car did a rush job on my alignment and now I have uneven wear on my tires. The establishment looked nice and the…

OverpricedSteering & suspension replacementWheel alignment
Andrew3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Reasonable priceTiresSteering & suspension repairGeneral repairs & maintenance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 54%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Wheel alignment18—
Tires13—
Steering & suspension repair10—
Brakes3—
Auto tire replacement3—
Steering & suspension replacement3—
Tire rotations3—
Powder coating2—

Compare with

Paul's Auto Repair logoPaul's Auto RepairExperts Score 97Hempstead · 4.97★Mike's Auto Repair Inc. logoMike's Auto Repair Inc.Experts Score 95Hempstead · 4.95★Triple P Auto Service logoTriple P Auto ServiceExperts Score 92Hempstead · 4.93★