Analyzing 6,520,3756.5M ReviewsFor 18,08018.1K Experts

Experts Reviews · Company report
Ionic Fresh logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Ionic Fresh

South Bend, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 40 interior cleaning services · 4.9★ from 136 Google reviews

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Report card

Percentile vs other interior cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ionic Fresh is better than 94% of interior cleaning services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ionic Fresh is better than 97% of interior cleaning services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ionic Fresh is better than 99% of interior cleaning services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ionic Fresh is better than 100% of interior cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ionic Fresh is better than 100% of interior cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ionic Fresh is better than 100% of interior cleaning services.A
100

Reviews for your job

Customers hired Ionic Fresh for 6 kinds of job.

Ionic Fresh for carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.$100–150
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Carpet cleaning”

Amy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★

Ionic fresh did a great job on our basement and stairways. They removed a lot of dirt and took care of some pet stains we had. Carpets did take a couple days to dry, but look great. My mom was a little surprised when the carpet cleaner arrived in an unmarked panel van, but he was very professional and did a good job for us.

Paid $250–300Reasonable priceCarpet cleaningPet stain & odor removal
Barbara9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Prompt and professional service. He spent a lot of time giving our rugs and chair special attention.

Reasonable priceUpholstery cleaningCarpet cleaning
William10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Nothing but great things to say about Ionic Fresh!! From the beginning they were great. Having just purchased our first home, we were very eager to get the carpets cleaned. I had called on a Tuesday to get about 1100 sqft of carpet cleaned. I had a wonderful conversation with the scheduler about the home and how…

Paid $450–500Great priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal
Zykeia10 months ago★★★★★

Rating only, no written review.

Paid $100–150Great priceCarpet cleaning

Price

$196-20% vs typical interior cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 40%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pet stain & odor removal27—
Carpet steam cleaning19$170–$347
General carpet cleaning17$170–$310
Area rug cleaning15$131–$366
Upholstery cleaning11$164–$315
Carpet cleaning4—

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