Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Ionic Fresh logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Ionic Fresh

South Bend, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 40 interior cleaning services · 4.9★ from 136 Google reviews

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Report card

Percentile vs other interior cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ionic Fresh is better than 94% of interior cleaning services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ionic Fresh is better than 97% of interior cleaning services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ionic Fresh is better than 99% of interior cleaning services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ionic Fresh is better than 100% of interior cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ionic Fresh is better than 100% of interior cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ionic Fresh is better than 100% of interior cleaning services.A
100

Reviews for your job

Customers hired Ionic Fresh for 6 kinds of job.

Ionic Fresh for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$315
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Upholstery cleaning”

Uberguysbi11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

This is the best company I do business with. The underpromise and over deliver everytime. If they say they are going to be there at 10:30 by 10:15 they are there ready to get the job done. Thank you for taking great care of my sectional and carpets!

Great priceCarpet steam cleaningUpholstery cleaning
Becca3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Prompt. Friendly. And most importantly, local. The carpet looks brand new and smells amazing! I honestly couldn’t be happier with how everything turned out. I’ll definitely be using Ionic Fresh again!

Paid $300–350Great priceCarpet steam cleaningUpholstery cleaning
Stephanie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Scheduling was easy and quick. Bill was awesome!! He cleaned 2 couches, a chair, ottoman, living room carpet and stairs, everything looked and smelled great. Very professional!!!! We would definitely use Ionic again

Reasonable priceCarpet steam cleaningUpholstery cleaning
Kayla6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They cleaned our sectional after we moved. Service was excellent and our couch looks brand new. Very reasonably priced. Highly recommend!

Upholstery cleaning
Aylin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

John was very helpful and patient with the services he gave us. Everything was looking really good he was able to take out the pee spots from our pets ✨ we are very happy with the results!

Customer photo from Aylin's review
Paid $250–300Reasonable priceUpholstery cleaningMattress cleaning
Kaleb10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Cleaned our living room and dining room with short notice, John was very professional with quick responses.

Paid $150–200Great priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Xia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service and very nice people to work with!! Highly recommend them!

Paid $100–150Reasonable priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Barbara9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Prompt and professional service. He spent a lot of time giving our rugs and chair special attention.

Reasonable priceUpholstery cleaningCarpet cleaning
Antar6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Amazing job and very polite. It was an absolute pleasure to work with Mr.Sayela. Please support this amazing service. 👏

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Kelvin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The service was absolutely phenomenal! The technician was polite and honest. The carpets came out looking incredible. All stains were removed and the carpet smelled fresh. The rugs and our loveseat came out looking brand new.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
MARK1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

IONIC FRESH WAS A PLEASURE TO DEAL WITH.CY MY TECH WAS VERY PROFESSIONAL AND IS A TREMENDOUS ASSET TO THE COMPANY.HIGHLY RECOMEND!!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Price

$196-20% vs typical interior cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 40%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pet stain & odor removal27—
Carpet steam cleaning19$170–$347
General carpet cleaning17$170–$310
Area rug cleaning15$131–$366
Upholstery cleaning11$164–$315
Carpet cleaning4—

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