Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Irene's cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%45+3.2Craft & service penalty61−3.9Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE

Irene's cleaning

Hoboken, NJ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #125Position by Experts Score among all companies we track in this category. of 127 window cleaning services · 4.7★ from 867 Google reviews

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Report card

Percentile vs other window cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Irene's cleaning is better than 74% of window cleaning services.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Irene's cleaning is better than 63% of window cleaning services.B
63
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Irene's cleaning is better than 61% of window cleaning services.B
61
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Irene's cleaning is better than 100% of window cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Irene's cleaning is better than 100% of window cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Irene's cleaning is better than 45% of window cleaning services.C
45

Reviews for your job

Customers hired Irene's cleaning for 8 kinds of job.

Irene's cleaning for interior & exterior window cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$421
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Interior & exterior window cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#87 / 93

All 10 Google reviews tagged “Interior & exterior window cleaning”

Melanated1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jessica and Janneth did an excellent job cleaning my two bedroom two full bathroom apartment. I got a deep cleaning and they took their time and it was well worth the money. Irene's cleaning never disappoints

Interior & exterior window cleaningStandard cleaningGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
PhilipLocal Guide · 87 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Joanna and Jessica were very professional. They came over and started right away. They did a very thorough job and made sure our apartment was spotless. We really like Irene's Cleaning and will be working with them again.

Deep cleanInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
Mirela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Maria and Maria excellent job. Did very good cleaning and professional

Deep cleanMoving-related cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
Tony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did an excellent job!

General housekeepingInterior & exterior window cleaning
Ross3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This was worth every dollar !!!!! CLEAN EVERYTHING AND I DO MEAN EVERYTHING IRENE’s CLEANING is the best…..lourdes y Rosa

Standard cleaningInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
Frank1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Lidia y violeta

Upholstery cleaningDeep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
JohnLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Yunda and Noemi provided excellent service. Highly recommend!

Deep cleanGeneral housekeepingOffice & workplace cleaning+ Responsiveness+ Punctuality+ Quality
MeeraLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great experience! Our place looks so wonderful and clean. Lourdes and Rosa were so awesome and efficient!!

Deep cleanStandard cleaningInterior & exterior window cleaning+ Quality+ Professionalism
Megha10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Yunda & Normi were very efficient and did a great job in cleaning my home. My house is sparkling clean now 🙂

Office & workplace cleaningStandard cleaningInterior & exterior window cleaning
CijiLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Today I had the pleasure of having 4 wonderful ladies Ana, Sandra, Yanna & Miriam cleaning my house. They did such a wonderful job, I will have to do it again in the future. They were very thorough and deep cleaned my kitchen, bathroom and basement. I would recommend them to anyone. They did a great job.

Deep cleanGeneral housekeepingInterior & exterior window cleaning+ Punctuality+ Quality+ Professionalism

Price

$293+16% vs typical window cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 67%Overpriced 0%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning222$139–$214
Deep clean140$221–$327
Moving-related cleaning37$259–$342
General housekeeping33$158–$254
Office & workplace cleaning15—
Interior & exterior window cleaning10$176–$421
Mattress cleaning3—
Upholstery cleaning2—

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