Pest control service · Birmingham, AL · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 363 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 90%
5.0★★★★★232 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$140typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Iron City Pest 5 out of 5 based on 232 reviews, with the owner responding to 98% of them. Customers frequently cite rapid response times, including same-day appointments, and thorough treatments for issues like hornets, carpenter bees, and mice. Reviewers highlight the staff's professionalism, detailed explanations of products, and use of pet-safe materials. The provided excerpts contain no low-star reviews or recurring criticisms, focusing instead on positive communication and effective pest removal.
Google rating: 5.0 out of 5 from 232 reviews (100% five-star).
Reviews on this page: 232 Google reviews (123 with written comments, 2 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: September 4, 2026.
Service: Pest Control Service serving Birmingham, Alabama.
Data from Google, last updated November 10, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
IRON CITY PESTPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.IRON CITY PEST: 100/100 on this factor. Category median: 94.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.IRON CITY PEST: 98/100 on this factor. Category median: 93.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.IRON CITY PEST: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.IRON CITY PEST: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.IRON CITY PEST: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
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Bar = this company · dark tick = category median.
Star ratings
232 Google reviews we collected
5.0of 5
5 stars232100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 123 written reviews
99%praise
Praise27399%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price686%
Reasonable114%
Overpriced00%
Not sure00%
$140+29% vs typical pest control services
Middle half of what 4 customers paid ($116–$173) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6323%
Would recommend5520%
Quality & results5018%
Speed & response4516%
Communication238%
Honesty & trust207%
Price & value197%
What customers talk about
We read 123 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were thorough, efficient, and incredibly kind.”
“If your pest control company doesn't know how to think like a scorpion, I would strongly recommend switching to Iron City Pest.”
“Most fantastic experience of my life, I had roaches, I had spiders, I had baby snakes & I had biters.”
“I had a large hornet nest in my front yard by my car and I can't say enough to thank Kolby and Kristen for coming and quickly getting rid of it.”
“Kolby politely declined and explained that the treatment would still work on them and that re-applying it won’t make it work better.”
“They’re local, genuine people who truly care about their customers and provide excellent service at a great price.”
“The communication was great, staff was so friendly, and pricing was very reasonable.”
People customers mention
Kolby19 reviews
Control7 reviews
Kristen4 reviews
Helena3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired IRON CITY PEST for 8 kinds of job. Pick one to see what they paid and said.
MelissaLocal Guide · 84 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had a large hornet nest in my front yard by my car and I can't say enough to thank Kolby and Kristen for coming and quickly getting rid of it. They were fantastic, they came as quickly as they could and were so friendly and professional. They quickly took care of my problem and disposed of the nest. I highly…
Paid $200+Reasonable priceHornet & wasp extermination
Jackson2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Fantastic service! After bringing him out to our house, we dropped our other pest people. He is a calming presence that never made us feel like he was upselling us. He is a good honest man
Kolby and his wife are amazing! I recently purchased my first home in the area, and they came out to perform the initial pest treatment. They were thorough, efficient, and incredibly kind. When I mentioned this was my first home, they even offered helpful advice—like adding steel padding to protect the pipes under my sinks.
I highly recommend Iron City Pest. They’re local, genuine people who truly care about their customers and provide excellent service at a great price. I’m looking forward to continuing my quarterly maintenance with them.
Response from the owner · 3 months ago
Thanks so much😃
A3 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Most fantastic experience of my life, I had roaches, I had spiders, I had baby snakes & I had biters. However, the friendly team at ICP came out & took care of my pests as if they knew how each individual pest thought, because they did. If your pest control company doesn't know how to think like a scorpion, I would strongly recommend switching to Iron City Pest. As a matter of fact, I would recommend doing this anyway.
Price assessment: Great price
Services: Hornet & wasp extermination
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Cockroach extermination, General pest inspection, Rodent extermination
Response from the owner · 6 years ago
Thank you 🙏
Melissa RayLocal Guide · 84 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
I had a large hornet nest in my front yard by my car and I can't say enough to thank Kolby and Kristen for coming and quickly getting rid of it. They were fantastic, they came as quickly as they could and were so friendly and professional. They quickly took care of my problem and disposed of the nest. I highly recommend them and will definely call them again in the future.
Price assessment: Reasonable price
Price: $200+
Services: Hornet & wasp extermination
Response from the owner · 3 months ago
Thank you 😊
Anastasia KārkliņaLocal Guide · 61 reviewsiTotal number of Google reviews Anastasia has written across all businesses on Google Maps, not just this one.
I already left a 5* review but I wanted to leave another from a different email just to commend Kolby and his spouse for running an ethical business that cares about their customers, and bump up their rating even more. So, Kolby has come by to prevent carpenter bees two years in a row now. Last month, I noticed a couple more of them around and offered him to come back to do more treatments here. Kolby politely declined and explained that the treatment would still work on them and that re-applying it won’t make it work better. MEANWHILE, I just had a rep from a large national pest company knock on my door and try to convince me that I need to be reapplying this stuff all over or it won’t be effective, trying to get me signed up on a quarterly payment plan. That made me realize and appreciate how much integrity this family-owned business has - leaving money on the table and being honest! Of course, IRON CITY PEST will be handling all of my pest issues in the future! I highly recommend their services! What an awesome business.
Sykeena Jackson10 reviewsiTotal number of Google reviews Sykeena has written across all businesses on Google Maps, not just this one.
I had a huge mysterious swarm in my tree and called Kolby Jackson at Iron City Pest Control. Maybe hornets?? Wasps?? It turned out to be a honey bee hive! They couldn’t remove it, but they gave me referrals to companies that could safely relocate the bees. Honest, helpful, and professional ! really appreciated it. I highly recommend Iron City Pest Control!
Response from the owner · 6 months ago
Thank you! Glad we could help 😃
Eliana chu.10 reviewsiTotal number of Google reviews Eliana has written across all businesses on Google Maps, not just this one.
Kolby Was able to come out really quickly and do treatment as the temperature is heating up and bugs are starting to show up. He was super informative and kind, gave me lots of information about what products they use, How they work and whats to be expected after treatments. I appreciate how they use children and pet safe products especially with a baby in the house. The company was also very fast to respond to any questions and concerns that I had. Ultimately they gave me peace of mind, Knowing that they’re local and able to come In between my quarterly services if necessary. I would definitely recommend iron city pest control
Response from the owner · 6 months ago
Thanks so much!
Jackson Rimmer2 reviewsiTotal number of Google reviews Jackson has written across all businesses on Google Maps, not just this one.
Fantastic service! After bringing him out to our house, we dropped our other pest people. He is a calming presence that never made us feel like he was upselling us. He is a good honest man
Price assessment: Great price
Price: $120–140
Services: Home inspection, Rodent extermination
Response from the owner · 7 months ago
Thank you! We appreciate you and are glad to have you.👍🏻
Blaine Minton1 reviewiTotal number of Google reviews Blaine has written across all businesses on Google Maps, not just this one.
I can’t say enough good things about Kolby Jackson and Iron City Pest Control! After relocating to Helena from North Carolina, we were dismayed to discover several unwanted pests in our new home. Wanting to support local businesses, we reached out to Kolby, and I’m so glad we did!
From our first conversation, it was clear that Kolby is not only passionate about pest control but also genuinely cares about his customers. His extensive knowledge of various pests and the most effective strategies to eliminate them was impressive. He took the time to explain everything to us, ensuring we understood the process and what to expect. But what truly sets Kolby apart is his affable nature; he made us feel at ease, turning a stressful situation into a positive experience.
It has been just a few weeks since Kolby treated our home, and we haven’t seen a single bug or pest since! We are absolutely thrilled with the results and the peace of mind his service has provided. If you’re dealing with pest issues or just want to ensure your home stays pest-free, I cannot recommend Kolby and Iron City Pest Control highly enough. His professionalism, expertise, and friendly demeanor make him a standout in the industry. Support local, and trust Kolby with your pest control needs—you won’t be disappointed!
