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Steel City Pest Control

Pest control service · Birmingham, AL · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#37 of 363 pest control servicesPosition by Experts Score among all companies we track in this category. · better than 90%
5.0 ★★★★★ 166 Google reviews · 10 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
$70typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Steel City Pest Control at a glance

Google reviewers rate Steel City Pest Control five stars based on 166 reviews, with no owner responses recorded. Customers frequently highlight punctual arrival times, thorough inspections, and detailed explanations regarding product safety and application methods. Recurring themes include effective mosquito and ant control, competitive pricing, and friendly, professional communication. Reviewers note that the local business provides reliable service without unnecessary upselling, ensuring long-term pest reduction for homes and yards.

  • Google rating: 5.0 out of 5 from 166 reviews (99% five-star).
  • Reviews on this page: 166 Google reviews (135 with written comments, 1 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: November 2, 2026.
  • Service: Pest Control Service serving Birmingham, Alabama.

Data from Google, last updated November 10, 2026.

Score profile vs other pest control services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

Satisfaction99Reliability99Craft & service100Value100Momentum100Replies to reviews–Satisfaction: 99 (median 94)Reliability: 99 (median 93)Craft & service: 100 (median 96)Value: 100 (median 100)Momentum: 100 (median 100)
Steel City Pest ControlPest Control Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Steel City Pest Control: 99/100 on this factor. Category median: 94.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Steel City Pest Control: 99/100 on this factor. Category median: 93.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Steel City Pest Control: 100/100 on this factor. Category median: 96.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Steel City Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Steel City Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
–

Bar = this company · dark tick = category median.

Star ratings

166 Google reviews we collected

  • 5 stars16599%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 135 written reviews

  • Praise24999%
  • Complaints31%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1467%
  • Reasonable733%
  • Overpriced00%
  • Not sure00%
$70-36% vs typical pest control services

Middle half of what 10 customers paid ($50–$96) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude6526%
  • Would recommend4819%
  • Speed & response4518%
  • Quality & results4217%
  • Communication2711%
  • Honesty & trust146%
  • Price & value114%

What customers talk about

We read 135 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Jerry came and serviced our home today and was very kind, knowledgeable, and detailed!”
  • “I would definitely recommend Steel City and the entire team for pest control!”
    “Cannot recommend John more he is knowledgeable, reliable, and trustworthy.”
  • “We had a major ant problem and they came out next day and took care of it!”
  • “Steel City Pest Control does a thorough & professional job.”
  • “Lucas took the time to discuss my concerns and problem areas, explain the treatment options, and provide competitive pricing without any pressure.”
  • “Honestly using Steel City Pest Control couldn’t have been any easier.”
  • “This company has really helped control the mosquitos around my house for a reasonable price.”

People customers mention

  • Mosquito 15 reviews
  • John 12 reviews
  • Jerry 3 reviews
  • Craig 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Steel City Pest Control for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Jackson1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jerry was great! This was my first service and cannot say enough good about it.Great job!

Paid $40–60Great priceGeneral pest inspection
Bill8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Steel City Pest Control does a thorough & professional job. Great to work with.

Paid $100–120Great priceGeneral pest inspection
Dana7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

They always come immediately and fix all my issues. They are professional, on time & get the job done. Best company ever!

Paid $80–100Great priceRodent exterminationGeneral pest inspectionMosquito extermination
Daniel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My first experience with Steel City Pest Control was great. Jerry Evans did an outstanding job of explaining everything he did and found on our property. He is very professional and thorough.

Paid $100–120Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination

Photos

Customer reviews

5.0 ★★★★★ 166 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Josh Cusimano3 reviewsTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The Steel City Pest Control team were amazing. We had a major ant problem and they came out next day and took care of it! Can’t recommend them enough!

  • Price assessment: Great price
  • Services: Ant extermination
  • Pest type: Ants
Cindy Wade2 reviewsTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Pleased with the service. Would not brave mosquito season without Steel City on board.

  • Price assessment: Reasonable price
  • Services: Mosquito extermination
  • Pest type: Mosquitoes
Mia Zito3 reviewsTotal number of Google reviews Mia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Honestly using Steel City Pest Control couldn’t have been any easier. I can tell a noticeable difference after they visit and it lasts! 100% chance they’ll keep my business

  • Price assessment: Great price
  • Services: Mosquito extermination
  • Pest type: Mosquitoes
Jacqueline BerettaLocal Guide · 18 reviewsTotal number of Google reviews Jacqueline has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They are top notch. After they spray my entire yard, we are able to stay outside without being bothered by pesky bugs. My dog can go out and not be bothered by ticks or fleas.

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
  • Services: Bug & insect extermination, Mosquito extermination
Jessica Hallmark5 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very attentive. Stands behind their work.

  • Price assessment: Reasonable price
  • Price: $40–60
  • Services: Mosquito extermination
  • Pest type: Mosquitoes
Jackson Long1 reviewTotal number of Google reviews Jackson has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jerry was great! This was my first service and cannot say enough good about it.Great job!

  • Price assessment: Great price
  • Price: $40–60
  • Services: General pest inspection
  • Pest type: Cockroaches, Spiders
Holly Warden4 reviewsTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

From the first phone call to paying for the service, I couldn’t be happier with my experience with Steel City Pest Control. Jerry explained the service fully upon arrival. He also gave details about the safe and natural ingredients that would be sprayed in my home. Call them today! You won’t be sorry.

  • Price assessment: Great price
  • Services: General pest inspection, Bug & insect extermination
Kayla ChesterLocal Guide · 15 reviewsTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This company has helped me so much! My husband and I got married in Vegas by Elvis! And in my vows to my husband I promised I would kill every roach that crossed his path! He can't stand roaches. Steel city pest control has helped me keep that vow! They are amazing! I highly recommend!

Lauren Hulsey Shaw7 reviewsTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jerry came and serviced our home today and was very kind, knowledgeable, and detailed! He was able to tell me each kind of product used and what it did - as well as how it was safe for kids/pets! I would definitely recommend Steel City and the entire team for pest control!

  • Price assessment: Great price
  • Services: Spider extermination, General pest inspection, Cockroach extermination, Bug & insect extermination, Ant extermination
Bill Nichols8 reviewsTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Steel City Pest Control does a thorough & professional job. Great to work with.

  • Price assessment: Great price
  • Price: $100–120
  • Services: General pest inspection

Steel City Pest Control on Google Maps →

Business details