Analyzing 9,975,04210M ReviewsFor 28,14428.1K Experts

Experts Reviews · Company report
Island Breeze Air Conditioning & Heating LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Island Breeze Air Conditioning & Heating LLC

Phoenix, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #63Position by Experts Score among all companies we track in this category. of 131 HVAC contractors · 5.0★ from 663 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Island Breeze Air Conditioning & Heating LLC is better than 94% of HVAC contractors.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Island Breeze Air Conditioning & Heating LLC is better than 94% of HVAC contractors.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Island Breeze Air Conditioning & Heating LLC is better than 91% of HVAC contractors.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Island Breeze Air Conditioning & Heating LLC is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Island Breeze Air Conditioning & Heating LLC is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Island Breeze Air Conditioning & Heating LLC is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Island Breeze Air Conditioning & Heating LLC for 8 kinds of job.

Island Breeze Air Conditioning & Heating LLC for thermostat installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$148–$788
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#31 / 64

All 6 Google reviews tagged “Thermostat installation”

Karl5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Island Breeze replaced two roof ac units at our home. Their communication was excellent, and the tech even used FaceTime with me to answer questions and give me visuals on what wasn’t working and what needed to be done. He was extremely patient with me as I asked many questions and left me feeling very confident…

InstallationInstall ACThermostat installation
Chance8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Highly recommend this company, great communication, friendly and knowledgeable technicians, they stay until the job is done!

Reasonable priceA/C system dismantlementInstallationHeating system installation
Az1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is hands down the best A/C company I have ever dealt with. They are HONEST and don’t try to steal your money. I had called several companies to see what was wrong with my A/C (it was cooling off) ERNIE from island breeze was referred to me after 3 different companies came with no answers and charging me to…

A/C system maintenanceHVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
todd8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job. Came out promptly and was on time. Technician diagnosed and solved problem quickly. Very reasonable pricing. Highly recommend!!

A/C system repairThermostat installation+ Responsiveness+ Punctuality+ Professionalism
JamesLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Showed up right on time and we wanted a check up of the A/C at the home we had just moved into. The technician spent approximately 45 minutes on our roof and then explained in detail what he observed. The unit is only 2 or 3 years old which was good news. He then showed us a complete list of the condition of our A/C…

HVAC system maintenanceInstall thermostatThermostat installation+ Responsiveness+ Punctuality+ Quality
JoshLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Island Breeze is the best air conditioning company in Phoenix. I have been using them for more that 10 years and they always do an excellent job at a great price

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality

Price

$680+107% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 55%Overpriced 4%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
A/C system maintenance100$51–$415
HVAC system repair86$192–$918
HVAC system maintenance76$37–$295
A/C system repair73$209–$786
Install AC36$1.5k–$3.2k
Repair HVAC25$224–$535
Install thermostat21$57–$590
Heating system maintenance17$37–$239

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