Itasca Window Cleaning logo

Itasca Window Cleaning

Window cleaning service · Justice, IL · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%50+3.5Craft & service penalty90−1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#129 of 167 window cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 23%
5.0 ★★★★★ 219 Google reviews · 24 photos
98%five-star reviews
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
16%reviews answered by the owner
Oct 2026latest review

Itasca Window Cleaning at a glance

Google reviewers rate Itasca Window Cleaning five stars based on 219 reviews, highlighting punctuality, polite staff, and reasonable pricing for window, screen, and gutter services. Customers frequently note efficient communication, including direct contact with office personnel, and thorough work that leaves windows streak-free. Two low-star reviews criticize the company for unprofessional conduct, specifically citing a failed discount promise for holiday lights and the display of a political sticker on a service vehicle.

  • Google rating: 5.0 out of 5 from 219 reviews (98% five-star).
  • Reviews on this page: 219 Google reviews (188 with written comments, 9 with photos).
  • Owner responses: the business replied to 16% of reviews.
  • Most recent review: October 23, 2026.
  • Service: Window Cleaner serving Justice, Illinois.

Data from Google, last updated October 27, 2026.

Score profile vs other window cleaning services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction96Reliability94Craft & service90Value100Momentum100Replies to reviews50Satisfaction: 96 (median 97)Reliability: 94 (median 97)Craft & service: 90 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 50 (median 85)
Itasca Window CleaningWindow Cleaning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Itasca Window Cleaning: 96/100 on this factor. Category median: 97.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Itasca Window Cleaning: 94/100 on this factor. Category median: 97.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Itasca Window Cleaning: 90/100 on this factor. Category median: 99.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Itasca Window Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Itasca Window Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Itasca Window Cleaning: 50/100 on this factor. Category median: 85.C
50

Bar = this company · dark tick = category median.

Star ratings

219 Google reviews we collected

  • 5 stars21598%
  • 4 stars21%
  • 3 stars00%
  • 2 stars00%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 188 written reviews

  • Praise38199%
  • Complaints31%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price218%
  • Reasonable982%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results9826%
  • Staff & attitude8923%
  • Speed & response7720%
  • Would recommend6116%
  • Price & value369%
  • Communication123%
  • Honesty & trust113%

What customers talk about

We read 188 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The employees are polite, respectful, thorough and do a great job.”
  • “Their staff is professional and they do a great job.”
    “This is the most unprofessional company I have ever dealt with.”
  • “The window cleaning technicians were efficient during the work process and respectful of our personal space offering additional assistance where required.”
  • “I would highly recommend them for any window cleaning needs.”
  • “I have used Itasca Window cleaning quite a few times now and have always been satisfied with their work and fair pricing!”
  • “Lisa at the home office kept me updated from the time I made the appointment until the crew arrived.”
  • “I've been using Itasca window cleaners for several years They do a great job are on time professional and very dependable”

People customers mention

  • Don 9 reviews
  • Cleaners 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Itasca Window Cleaning for 3 kinds of job. Pick one to see what they paid and said.

Recent reviews

Patti11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

If you ever need your windows cleaned, this is the place to call. The owners are great at communicating. The employees are polite, respectful, thorough and do a great job. The price is reasonable for what they do. I definitely recommend them.

Reasonable price
Pat3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Great company to work with! Friendly and courteous staff from start to finish. Especially appreciated talking to a person and not a computer. The window cleaning technicians were efficient during the work process and respectful of our personal space offering additional assistance where required. My windows sparkle. 🎆Highly recommend. *****

Reasonable price
elia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

We have used Itasca window cleaning for several years. Their staff is professional and they do a great job. Highly recommend.

Reasonable price
PatLocal Guide · 123 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I have used Itasca Window cleaning quite a few times now and have always been satisfied with their work and fair pricing!

Reasonable price
Dave13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Best Window Cleaning Company I’ve used. Our screens and windows super clean and no streaking.

AnilLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Don and his crew are flexible, efficient, and do high quality work. Highly Recommended!

Photos

Customer reviews

5.0 ★★★★★ 219 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Patti Hara11 reviewsTotal number of Google reviews Patti has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

If you ever need your windows cleaned, this is the place to call. The owners are great at communicating. The employees are polite, respectful, thorough and do a great job. The price is reasonable for what they do. I definitely recommend them.

  • Price assessment: Reasonable price
Pat Hlavacek3 reviewsTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great company to work with! Friendly and courteous staff from start to finish. Especially appreciated talking to a person and not a computer. The window cleaning technicians were efficient during the work process and respectful of our personal space offering additional assistance where required. My windows sparkle. 🎆Highly recommend. *****

  • Price assessment: Reasonable price
elia martinez2 reviewsTotal number of Google reviews elia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have used Itasca window cleaning for several years. Their staff is professional and they do a great job. Highly recommend.

  • Price assessment: Reasonable price
Jim Peterson8 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great guys (& gal) and great job

  • Price assessment: Reasonable price
Pat FusconeLocal Guide · 123 reviewsTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have used Itasca Window cleaning quite a few times now and have always been satisfied with their work and fair pricing!

  • Price assessment: Reasonable price
Dave Kuhn13 reviewsTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best Window Cleaning Company I’ve used. Our screens and windows super clean and no streaking.

Anil BouriLocal Guide · 25 reviewsTotal number of Google reviews Anil has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Don and his crew are flexible, efficient, and do high quality work. Highly Recommended!

Lilac27914 reviewsTotal number of Google reviews Lilac2791 has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve used them for the last three years and they do an awesome job on Window Cleaning. The price is very reasonable. I would highly recommend them.

Michelle BednarzLocal Guide · 28 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The service and attention to detail is amazing. Highly recommend.

Deb Mortensen6 reviewsTotal number of Google reviews Deb has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The cleaning crew was efficient, polite, and neat. My windows look fantastic!

  • Price assessment: Reasonable price

Itasca Window Cleaning on Google Maps →

Business details