Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Google reviewers rate Ivy Rehab Physical Therapy 4.9 out of 5 based on 123 reviews, with the owner responding to 54 percent of comments. Patients frequently praise the clinic's welcoming atmosphere, professional staff, and thorough communication regarding treatment plans and insurance coverage. Therapists are described as attentive, knowledgeable, and effective in addressing various injuries, including post-surgical rehabilitation and chronic pain. However, some low-star reviews criticize the practice for scheduling additional visits that were not covered by insurance, resulting in unexpected costs for patients.
Data from Google, last updated November 12, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Bar = this company · dark tick = category median.
123 Google reviews we collected
Phrases our text analysis found in 86 written reviews
How often each topic comes up in the written reviews
We read 86 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“1st visit everyone helped make it comfortable and professional at the same time.”
“Would recommend IVY rehab to anybody that needs PT.”
“Their level of professionalism, skill, encouragement, and attention to detail is rare.”
“Alyssa Thompson is a wonderful thoughtful highly efficient director n physical therapist.”
“Jacqueline was very caring and understanding and took time explaining everything to me.”
“…hysical therapists who are not only incredibly knowledgeable but also genuinely invested in your recovery and progress, Alyssa and Jacqueline are abso…”
praise complaint · found by our text analysis, Google review wording unchanged.
1st visit everyone helped make it comfortable and professional at the same time. Alyssa was excellent.
First visit was a fantastic experience. Jacqueline was very caring and understanding and took time explaining everything to me. Would recommend IVY rehab to anybody that needs PT.
If you’re looking for physical therapists who are not only incredibly knowledgeable but also genuinely invested in your recovery and progress, Alyssa and Jacqueline are absolutely outstanding. From day one, they took the time to listen, explain everything clearly, and tailor my therapy in a way that made me feel…
A welcoming healing place with great windows to look out of so you don't feel closed in! Alyssa Thompson is a wonderful thoughtful highly efficient director n physical therapist. Very convenient location.
Absolutely no complains. My therapist explained everything in every detail and assured I was comfortable the whole time.
I was very impressed with PT. I was comparing to a different PT physicality and I was impressedthey do things different.
4.9 ★★★★★ 123 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
My therapist was very attentive and kind. Everyone was very friendly.
Thank you for taking the time to leave such thoughtful feedback, we're grateful! - The team at Ivy Rehab Physical Therapy - Franklin Lakes
1st visit everyone helped make it comfortable and professional at the same time. Alyssa was excellent.
Thank you for the fantastic rating, we're so grateful! - The team at Ivy Rehab Physical Therapy - Franklin Lakes
Kathy was great! She is always great!!!
It's always wonderful to hear such kind feedback , we appreciate you! - The team at Ivy Rehab Physical Therapy - Franklin Lakes
First visit was a fantastic experience. Jacqueline was very caring and understanding and took time explaining everything to me. Would recommend IVY rehab to anybody that needs PT.
Thank you for sharing this with us! - The team at Ivy Rehab Physical Therapy - Franklin Lakes
If you’re looking for physical therapists who are not only incredibly knowledgeable but also genuinely invested in your recovery and progress, Alyssa and Jacqueline are absolutely outstanding. From day one, they took the time to listen, explain everything clearly, and tailor my therapy in a way that made me feel confident and motivated. Their level of professionalism, skill, encouragement, and attention to detail is rare. They push you when you need it, support you when you’re frustrated, and somehow make the entire process enjoyable. What impressed me most is that they truly care. You never feel like just another patient. They work as a team, communicate exceptionally well, and create an environment that is positive, energetic, and focused on results. Quite honestly, Alyssa and Jacqueline are the gold standard of physical therapy. I cannot recommend them highly enough.
We value your feedback, thank you for your kind words! - The team at Ivy Rehab Physical Therapy - Franklin Lakes
A welcoming healing place with great windows to look out of so you don't feel closed in! Alyssa Thompson is a wonderful thoughtful highly efficient director n physical therapist. Very convenient location.
Thank you so much for sharing your thoughts, we appreciate you! - The team at Ivy Rehab Physical Therapy, Franklin Lakes
Absolutely no complains. My therapist explained everything in every detail and assured I was comfortable the whole time.
That's wonderful to hear - thank you so much for sharing your feedback with us! - The team at Ivy Rehab Physical Therapy - Franklin Lakes
I was very impressed with PT. I was comparing to a different PT physicality and I was impressedthey do things different.
That's wonderful to hear - thank you so much for sharing your feedback with us! - The team at Ivy Rehab Physical Therapy - Franklin Lakes
The staff were welcoming and professional The expertise of Pat was very impressive. Great experience.
Thank you so much for sharing your thoughts, we appreciate you! - The team at Ivy Rehab Physical Therapy - Franklin Lakes
Everyone here is so friendly. My therapist Lauren was so thorough and planned my therapy exercises perfectly!
We're so happy to hear this feedback - thank you for choosing us! The team at Ivy Rehab Physical Therapy - Franklin Lakes
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
