Retirement community · Fullerton, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%73+46.4Reliability 28%65+18.4Replies to reviews 8%85+7Experts Score= 72Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 35 assisted living facilitiesiPosition by Experts Score among all companies we track in this category. · better than 56%
4.6★★★★★48 Google reviews · 3 photos
85%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Ivy Terrace at Fullerton Memory Care 4.6 out of 5 stars based on 48 reviews. Positive feedback highlights attentive staff, clean facilities, nutritious meals, and structured daily activities that create a welcoming environment for residents with dementia. However, a pattern of low-star complaints cites a decline in quality following a change in ownership, alleging rude staff behavior, inadequate care leading to hospitalization, and disrespectful treatment of neighboring properties.
Google rating: 4.6 out of 5 from 48 reviews (85% five-star).
Reviews on this page: 48 Google reviews (36 with written comments, 4 with photos).
Owner responses: the business replied to 58% of reviews.
Most recent review: March 18, 2026.
Service: Assisted Living Facility serving Fullerton, California.
Data from Google, last updated November 1, 2026.
Score profile vs other assisted living facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyAssisted Living Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ivy Terrace at Fullerton Memory Care: 73/100 on this factor. Category median: 72.B
73
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ivy Terrace at Fullerton Memory Care: 65/100 on this factor. Category median: 67.B
65
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ivy Terrace at Fullerton Memory Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ivy Terrace at Fullerton Memory Care: 85/100 on this factor. Category median: 78.A
85
Bar = this company · dark tick = category median.
Star ratings
48 Google reviews we collected
4.6of 5
5 stars4185%
4 stars36%
3 stars12%
2 stars00%
1 star36%
Praise vs complaints
Phrases our text analysis found in 36 written reviews
93%praise
Praise3793%
Complaints38%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude1948%
Would recommend923%
Honesty & trust718%
Speed & response38%
Quality & results25%
What customers talk about
We read 36 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff is attentive, compassionate, and genuinely cares about the well being of each resident.”
“The staff are rude and they have No respect for any of the neighbors that live next to them.”
“I would absolutely recommend Ivy Terrace to anyone looking for a quality memory care community in the Fullerton area.”
“I recently had the opportunity to visit Ivy Terrace of Fullerton, and I was genuinely impressed with the level of care and attention provided.”
“The community itself is clean, well-maintained, and has a welcoming atmosphere that immediately puts you at ease.”
“I’ve had a great experience with Ivy Terrace at Fullerton.”
People customers mention
Landing7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
EEmir1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I’ve had a great experience with Ivy Terrace at Fullerton. The community truly feels warm, welcoming, and thoughtfully designed for residents in memory care. You can tell they put a lot of intention into creating a comfortable environment.
The staff is attentive, compassionate, and genuinely cares about the well…
AAhlamLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I recently had the opportunity to visit Ivy Terrace of Fullerton, and I was genuinely impressed with the level of care and attention provided. The staff are warm, professional, and truly dedicated to creating a comfortable and supportive environment for residents. The community itself is clean, well-maintained, and…
TTLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Compassionate, Heart‑Led Memory Care
This community provides truly loving, attentive care with nutritious meals, meaningful daily activities, and gentle exercise that supports each resident’s well‑being. The team leads with patience, dignity, and genuine connection, creating a safe and uplifting home for your loved…
NN4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Ivy terrace of fullerton is one of the cleanest memory care facilities ive seen in the area. The staffs are also very professional and passionate about helping patients with extra care.
AAbramLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Ivy Terrace of Fullerton provides a calm, caring environment, where residents are treated with dignity and compassion. The staff are tentative and kind, and it is clear they truly care about memory care.
CCheryl6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
What a beautiful Senior/Memory Care Community! The grounds are breath taking, the rooms are gorgeous and the food is exceptional!! With such caring staff and lots of activities, I would strongly recommend this beautiful, much like home, community!!!!
I’ve had a great experience with Ivy Terrace at Fullerton. The community truly feels warm, welcoming, and thoughtfully designed for residents in memory care. You can tell they put a lot of intention into creating a comfortable environment.
The staff is attentive, compassionate, and genuinely cares about the well being of each resident. From the beautifully maintained spaces to the engaging activities and amenities, everything reflects a high standard of care.
What stood out most to me is how they balance professionalism with a personal touch it doesn’t feel institutional, it feels like home. I would absolutely recommend Ivy Terrace to anyone looking for a quality memory care community in the Fullerton area.
Response from the owner · 7 months ago
Hi Emir,
Thank you for sharing your experience. We’re so glad to hear that the community feels warm, welcoming, and thoughtfully designed.
Creating an environment that feels comfortable, engaging, and truly like home is something we care a lot about. We appreciate your recommendation and your kind words about Ivy Terrace at Fullerton.
A
Ahlam Ibrahim RamirezLocal Guide · 12 reviewsiTotal number of Google reviews Ahlam has written across all businesses on Google Maps, not just this one.
I recently had the opportunity to visit Ivy Terrace of Fullerton, and I was genuinely impressed with the level of care and attention provided. The staff are warm, professional, and truly dedicated to creating a comfortable and supportive environment for residents. The community itself is clean, well-maintained, and has a welcoming atmosphere that immediately puts you at ease.
What stood out most was how attentive the caregivers are—they take the time to get to know each resident and ensure their individual needs are met. There’s also a strong sense of community, with engaging activities and opportunities for social connection.
Overall, Ivy Terrace of Fullerton is a wonderful place that clearly prioritizes the well-being and dignity of its residents. I would feel confident recommending it to anyone looking for quality community.
Response from the owner · 7 months ago
Hi Ahlam,
Thank you for taking the time to visit and share your impressions. We’re so glad to hear that you felt welcomed and that the care, attention, and overall environment made a positive impact during your visit.
Creating a supportive community where residents feel comfortable, engaged, and respected is at the heart of what we do. We appreciate your recommendation and your thoughtful feedback.
T
T SampedroLocal Guide · 17 reviewsiTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
Compassionate, Heart‑Led Memory Care
This community provides truly loving, attentive care with nutritious meals, meaningful daily activities, and gentle exercise that supports each resident’s well‑being. The team leads with patience, dignity, and genuine connection, creating a safe and uplifting home for your loved one. They currently have openings, CALL TODAY to schedule a tour and experience the difference for yourself.
Response from the owner · 6 months ago
Hello, thank you for your kind words and this wonderful review!
N
N Herrera4 reviewsiTotal number of Google reviews N has written across all businesses on Google Maps, not just this one.
Ivy terrace of fullerton is one of the cleanest memory care facilities ive seen in the area. The staffs are also very professional and passionate about helping patients with extra care.
Response from the owner · 8 months ago
Hello,
Thank you for taking the time to share this. Maintaining a clean, calm environment and providing attentive, compassionate care every day is something we take a lot of pride in. It’s always encouraging to hear when that effort is noticed. We appreciate you sharing your experience.
A
Abram BenavidesLocal Guide · 21 reviewsiTotal number of Google reviews Abram has written across all businesses on Google Maps, not just this one.
Ivy Terrace of Fullerton provides a calm, caring environment, where residents are treated with dignity and compassion. The staff are tentative and kind, and it is clear they truly care about memory care.
Response from the owner · 8 months ago
Hi Abram,
Thank you for sharing your experience. We’re glad to hear Ivy Terrace at Fullerton has provided a calm and compassionate environment where residents are treated with dignity. Your kind words about the attentiveness and dedication of the team mean a lot.
C
Cheryl Mendez6 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
What a beautiful Senior/Memory Care Community! The grounds are breath taking, the rooms are gorgeous and the food is exceptional!! With such caring staff and lots of activities, I would strongly recommend this beautiful, much like home, community!!!!
Response from the owner · 8 months ago
Thank you for the wonderful feedback! We’re so glad you enjoyed the beautiful setting, lovely residences, engaging activities, and dining experience. Creating a place that truly feels like home is exactly what we strive for at Ivy Terrace, and we appreciate your recommendation.
L
Linda HawaLocal Guide · 46 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Ivy Terrace at Fullerton is one of my favorite Memory Cares in Orange County! Jesus and his team are amazing & truly care for their residents. They always go above and beyond. I highly recommend this beautiful community!
Response from the owner · 9 months ago
Hi Linda,
Thank you for the wonderful feedback! We’re so glad Ivy Terrace at Fullerton stands out to you and that Jesus and the team have made such a positive impression. Your recommendation means a lot, and we truly appreciate you recognizing the care and dedication they bring to residents every day.
S
Sandy WalkerLocal Guide · 30 reviewsiTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
I know this will sound odd to some, but if you have a loved one who needs a memory care facility, you'll understand when I say, this is the Shangri La of memory care facilities. Before putting my mom here last year, I went and looked at every memory care facility in Orange County CA. There were over 30 of them. So I can honestly say this is the best one in Orange County. From the wonderful staff to the beautiful grounds and rooms. It is the best. The staff, from Jesus the director to the lunch ladies everyone seems to love what they are doing. It's apparent they love the residents and are doing this job because they choose to. There is something in the air that puts you at ease and makes you feel at home.
When we brought my Mom here, there was a Welcoming Group that was waiting for her. They welcomed her in, gave her a little gift bag and showed her around. She instantly had friends. My mom is an outgoing friendly soul who loves everyone. That reception was perfect. Just what my mom needed. It was nice to see people welcome her in and make her feel at home. At the facility we had her at before Ivy Terrace they told us she was too friendly and the other residents didn't like her. Which is ridiculous. I remember walking around the grounds of Ivy Terrace at Fullerton with my mom a week after we moved her in. She normally didn't make a lot of sense, but she looked me right in the eye and in a moment of lucidity, told me "San, I like it here. I feel at home." and then she slipped back away into her sweet confusion.
That's another great thing about Ivy Terrace at Fullerton, the grounds. There is a beautiful parklike setting all around the main facility that is enclosed. And residents can go out and enjoy those grounds most of the time by themselves. (I say "most" because they lock up the doors at night and when it's raining or hot outside) And they are perfectly safe. Most of the rooms open up out onto the grounds. So residents can go out from their rooms or from the facility.
I could go on for days talking about how great Ivy Terrace at Fullerton is. From the nice sized rooms to the wonderful staff to the amazing grounds. There's only 1 thing I'd improve. The food. It's not bad, it's OK. But It's not great. But that's a small trade off for everything else. This place has been a God Send to my mom and our family.
Response from the owner · 9 months ago
Dear Sandy,
Thank you for sharing such a deeply personal and moving experience. We’re truly honored that Ivy Terrace at Fullerton has been a place of comfort, safety, and belonging for your mom and your family. Your words about the warmth of our team, the welcoming transition, and the peace you felt seeing your mom feel at home mean more than we can express. We’re grateful for your thoughtful feedback and for trusting us with such an important chapter in your mom’s life—it’s a privilege we don’t take lightly.
R
Raymond Brooks3 reviewsiTotal number of Google reviews Raymond has written across all businesses on Google Maps, not just this one.
IVY Terrace has been wonderful for my very dear friend Karlene Kesler. The staff is very attentive and looks after her various needs that she has and is very capable of handling any unforeseen circumstance. I am very pleased with the whole staff and know that when she’s there, she is being taken care of in a proper manner. I would recommend anyone who has someone with memory care issues to go with IVY Terrace.
Response from the owner · 9 months ago
Dear Raymond,
Thank you for sharing your experience. We’re so glad to hear your friend has been well cared for at Ivy Terrace and that our team’s attentiveness and capability have given you peace of mind. Your trust and recommendation mean a great deal to us, and we’re honored to support Karlene with compassionate, reliable care.
C
Carey VanDruff2 reviewsiTotal number of Google reviews Carey has written across all businesses on Google Maps, not just this one.
Our mom has been living at Ivy Terrace since August, and we are deeply grateful that she has such a safe, welcoming place to call home. The staff and caregivers genuinely care about the residents and have been incredibly supportive as we navigate this new chapter. Mom especially loves the beautiful garden with its fountain and roses. The weekly outings and games are another highlight for her — they’ve helped her connect with her new neighbors and feel part of the community. The holidays were made extra special with elegant brunches that families could attend, complete with delicious food, festive decorations, live music, and dancing. Those thoughtful touches mean so much to both our mom and our family.
Price assessment: Reasonable price
Response from the owner · 9 months ago
Hi Carey,
Thank you for your kind words and for trusting Ivy Terrace with your mom’s care. We’re so happy to hear she feels safe, supported, and connected, and that she enjoys the garden, activities, and special holiday celebrations. Your feedback means so much to our team, and we’re honored to have your mom as part of our community.
