Auto repair shop · New Rochelle, NY · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%59+4.2Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#256 of 588 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 57%
4.9★★★★★143 Google reviews · 23 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate J & F Chatsworth Auto Body 4.9 out of 5 based on 143 reviews, with the owner responding to 32 percent of them. Customers frequently cite honest pricing, transparent communication, and punctual service for bodywork, inspections, and tire repairs, often noting the shop’s willingness to handle insurance negotiations and provide early morning drop-off options. While most feedback is positive regarding staff friendliness and thoroughness, one isolated complaint mentions a perceived discrepancy between the quoted and final cost for a detailing service.
Google rating: 4.9 out of 5 from 143 reviews (95% five-star).
Reviews on this page: 143 Google reviews (117 with written comments, 3 with photos).
Owner responses: the business replied to 32% of reviews.
Most recent review: September 8, 2026.
Service: Auto Repair Shop serving New Rochelle, New York.
Data from Google, last updated November 4, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
J & F Chatsworth Auto BodyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.J & F Chatsworth Auto Body: 87/100 on this factor. Category median: 87.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.J & F Chatsworth Auto Body: 87/100 on this factor. Category median: 85.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.J & F Chatsworth Auto Body: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.J & F Chatsworth Auto Body: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.J & F Chatsworth Auto Body: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.J & F Chatsworth Auto Body: 59/100 on this factor. Category median: 57.C
59
Bar = this company · dark tick = category median.
Star ratings
143 Google reviews we collected
4.9of 5
5 stars13695%
4 stars11%
3 stars11%
2 stars21%
1 star32%
Praise vs complaints
Phrases our text analysis found in 117 written reviews
98%praise
Praise22898%
Complaints42%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4100%
Reasonable00%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust4419%
Quality & results4118%
Staff & attitude3917%
Would recommend3716%
Price & value3314%
Speed & response2310%
Communication156%
What customers talk about
We read 117 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Vinny and his crew are the best in the business-hardworking and trustworthy.”
“He turned a stressful situation into something funny, and there was great service overall.”
“Every interaction was kind and professional from start to finish.”
“Since then they have been my go-to place for car issues.”
“I cannot recommend J&F highly enough!”
“I first came here on the recommendation of my sister when I needed estimates on repairs and guidance on whether the repairs were worth it.”
“They got it up on a lift within minutes of my arrival and had a verdict for me within 15 minutes.”
“My technician explained the issues with the car clearly and showed me specifically where the problems were.”
People customers mention
Vinny30 reviews
Joe9 reviews
Larchmont6 reviews
Vinnie4 reviews
Gino4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired J & F Chatsworth Auto Body for 8 kinds of job. Pick one to see what they paid and said.
MMegan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have used J & F Chatsworth for years. They have saved me many times before with routine maintenance and tires. Recently, I brought my car in for bodywork. I am so pleased with the results. The work was absolutely pristine! Vinny and his crew are the best in the business-hardworking and trustworthy.
Great priceAuto body & trim repair
CCLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I'm so grateful to J&F for saving me from a $15,000 mistake. I had scheduled a pre-purchase inspection on a used car. They got it up on a lift within minutes of my arrival and had a verdict for me within 15 minutes. My technician explained the issues with the car clearly and showed me specifically where the problems…
Great priceService not listed
NNoa3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Family owned business for multiple generations. Convenient location and easy to talk with someone. Have taken multiple vehicles there.
Great priceAuto body & trim repair
JJohnLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
Great place. Super convenient because they accept early morning drop offs so you can drop off your car before jumping on the train. Coming back late? They have an after hours lock box so you can get your keys / car any time. The staff are super helpful, and Vinny is passionate about cars, trustworthy and fun to talk…
FFrances7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Gino was so kind and friendly and helpful. I am so glad to know that we have such a nice body shop/mechanic nearby. Only wish they aren't going away.
JJaylene3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Went in with a nail in my tire on super short notice before closing. Vinny ended up fixing everything, and somehow even found a spare tire I didn’t know I had. He turned a stressful situation into something funny, and there was great service overall.
I have used J & F Chatsworth for years. They have saved me many times before with routine maintenance and tires. Recently, I brought my car in for bodywork. I am so pleased with the results. The work was absolutely pristine! Vinny and his crew are the best in the business-hardworking and trustworthy.
Price assessment: Great price
Services: Auto body & trim repair
Response from the owner · a month ago
Thank you Megan ! Thank you for the support and business over the years.
J
Jaime Hartman1 reviewiTotal number of Google reviews Jaime has written across all businesses on Google Maps, not just this one.
I'm so grateful to J&F for saving me from a $15,000 mistake. I had scheduled a pre-purchase inspection on a used car. They got it up on a lift within minutes of my arrival and had a verdict for me within 15 minutes. My technician explained the issues with the car clearly and showed me specifically where the problems were. I could tell he had my best interest and safety in mind. Every interaction was kind and professional from start to finish. The locals are super lucky to have such helpful, honest, and nice people to work on their cars!
Price assessment: Great price
Services: Service not listed
N
Noa Arias3 reviewsiTotal number of Google reviews Noa has written across all businesses on Google Maps, not just this one.
Great place. Super convenient because they accept early morning drop offs so you can drop off your car before jumping on the train. Coming back late? They have an after hours lock box so you can get your keys / car any time. The staff are super helpful, and Vinny is passionate about cars, trustworthy and fun to talk to because he enjoys what he does. Big fan.
F
Frances H.7 reviewsiTotal number of Google reviews Frances has written across all businesses on Google Maps, not just this one.
Went in with a nail in my tire on super short notice before closing. Vinny ended up fixing everything, and somehow even found a spare tire I didn’t know I had. He turned a stressful situation into something funny, and there was great service overall.
Response from the owner · 6 months ago
Luckily repairing cars is fun for us here.
Glad we found that spare tire 😎
D
Dezyre Baez2 reviewsiTotal number of Google reviews Dezyre has written across all businesses on Google Maps, not just this one.
10/10 service ! Find a spare tire in my car that I never even knew I had and took his time out to fix my tire even when they were closing. If you don’t go here you’re missing out
Price assessment: Great price
Services: Tires
R
Renée Fishman3 reviewsiTotal number of Google reviews Renée has written across all businesses on Google Maps, not just this one.
I first came here on the recommendation of my sister when I needed estimates on repairs and guidance on whether the repairs were worth it. When I mentioned my sister’s name, they knew exactly who she was and her car. That spoke volumes about the personal service.
The guidance they gave me was honest and straightforward — and against their interest.
Since then they have been my go-to place for car issues. Several times they have looked at something in my car and haven’t charged me.
Vinny and the whole crew are honest and straightforward. Always accommodating. Their time estimates are generally on point, which is great when you need to schedule around leaving your car.
No upsells or fake “you need this done” urgency.
Very grateful to have them as my trusted resource.
Response from the owner · a year ago
Hi Renée. Thank you and thank you to your sister !!
Vinny
A
Alex Gatti12 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
