Experts Reviews · Company report

43SCORE

J & J Appliances

Broken Arrow, OK · Grade C · #8 of 11 washer dryer hookup services · 4.7★ from 1,017 Google reviews

📞 Call (918) 437-6706 Request a call back Website ↗

Report card

Percentile vs other washer dryer hookup services (100 = best). Strongest: momentum and track record; weakest: satisfaction.

SatisfactionD

ReliabilityC

Craft & service–

—

Value–

—

MomentumA

Track recordA

AccountabilityC

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J & J Appliances at a glance

Google reviewers rate J & J Appliances 4.7 out of 5 based on 1017 reviews, with the owner responding to 96% of them. Customers frequently praise the store for reasonable pricing on new, refurbished, and scratch-and-dent appliances, along with helpful staff, easy buying processes, and prompt delivery. However, some low-star reviews criticize specific repair services, citing high diagnostic fees, delayed part availability, and instances where technicians allegedly caused additional damage without assuming responsibility.

Google rating: 4.7 out of 5 from 1,017 reviews (86% five-star).
Reviews on this page: 1,017 Google reviews (835 with written comments, 33 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 22, 2026.
Service: Washer Dryer Hookup Service serving Broken Arrow, Oklahoma.

Data from Google, last updated October 25, 2026.

Photos

Customer reviews

4.7

★★★★★

1,017 reviews on Google

5★875

4★57

3★18

2★14

1★53

Reviews from Google, shown as published (original wording, unedited).

Martine Smithwick3 reviews

★★★★★ Oct 22, 2026

Very helpful and excellent service

Review from Google · view on Google

Chris1 review

★★★★★ Oct 15, 2026

Very helpful! And great product! Would highly recommend!

Review from Google · view on Google

Libby G.Local Guide · 12 reviews

★★★★★ Oct 15, 2026

We have bought certified refurbished appliances and they were all super clean and in great working order. Great prices and dependable appliances. Both the refrigerator and dryer were like new aside from a few scuffs and dents. Will use them again and again.

Review from Google · view on Google

PopeLocal Guide · 51 reviews

★★★★★ Oct 3, 2026

$350 for a repaired used dryer...you can buy the same cheap model brand new $499 with a 2 year warranty at Lowe's or Home Depot. Just go get a new one don't waste your money. Just got back from Lowe's they got Whirlpool dryers for $499! Told them about the old repaired model stuff you all are selling and they matched the price! New dryer for $345!

Response from the owner · 3 weeks ago

We understand that a $350 repair is a significant expense and why you’d consider replacing the dryer instead. Repair costs include the parts and labor needed to fix the problem. However, a comparable new dryer at Lowe’s or Home Depot costs more than $350, and basic models typically come with a one-year manufacturer warranty, not two years. You’re welcome to call and speak with management if you’d like to discuss the repair or explore further options.

Review from Google · view on Google

Shona Dyer3 reviews

★★★★★ Sep 30, 2026

I have used J&J for years, and my appliances have out lasted, the new models. I am very pleased with the helpful and knowledgeable staff, on 21st street. The prices are very reasonable in this economy..I highly recommend them, instead of the box store. THANK YOU FOR YOUR Kindness.

Response from the owner · 3 weeks ago

Shona, thank you for your years of support. We appreciate you.

Review from Google · view on Google