Pest control service · Killian, LA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#54 of 63 cockroach controliPosition by Experts Score among all companies we track in this category. · better than 15%
4.8★★★★★114 Google reviews · 24 photos
91%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$206typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for its punctuality, professional communication, and thorough inspections for issues like termites and wasps. Many reviewers highlight the staff's knowledge and willingness to explain services and costs, often noting same-day scheduling and flexible payment options. While most feedback is positive, some low-star comments criticize late technicians, unresponsive office staff, and billing errors, including denied claims for construction-related damage.
Google rating: 4.8 out of 5 from 114 reviews (91% five-star).
Reviews on this page: 114 Google reviews (71 with written comments).
Owner responses: the business replied to 98% of reviews.
Most recent review: June 9, 2026.
Service: Cockroach Control serving Killian, Louisiana.
Data from Google, last updated October 25, 2026.
Score profile vs other cockroach control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
J&J Exterminating HammondCockroach Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.J&J Exterminating Hammond: 87/100 on this factor. Category median: 95.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.J&J Exterminating Hammond: 82/100 on this factor. Category median: 94.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.J&J Exterminating Hammond: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.J&J Exterminating Hammond: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.J&J Exterminating Hammond: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.J&J Exterminating Hammond: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
114 Google reviews we collected
4.8of 5
5 stars10491%
4 stars65%
3 stars22%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 71 written reviews
98%praise
Praise12898%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price556%
Reasonable444%
Overpriced00%
Not sure00%
$206+74% vs typical cockroach control
Middle half of what 6 customers paid ($170–$335) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4132%
Speed & response2418%
Quality & results1915%
Would recommend1713%
Communication1512%
Price & value108%
Honesty & trust43%
What customers talk about
We read 71 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Alan was personable and professional and was very helpful in explaining the service and cost.”
“Alan worked diligently with other staff to get me scheduled in a timely manner.”
“Barry did a great and thorough inspection on the property for my clients.”
“I would recommend to all of my family and friends !”
“He listened carefully to my extermination concerns then made a recommendation for a plan that met my needs.”
“…nd necessary regular pest control service and termite contract (at a reasonable price), for my new property.…”
“Reliable, communicative, flexible, and very reasonably priced.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired J&J Exterminating Hammond for 8 kinds of job. Pick one to see what they paid and said.
Gloria6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Paul came out ASAP and took care.of our yellow jacket issue.Came back made sure issue was solved.Very knowledgeable. Professional Service!
Paid $160–180Great priceHornet & wasp extermination
Carolyn7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Alan arrived at my home and conducted a detailed inspection of my home. He listened carefully to my extermination concerns then made a recommendation for a plan that met my needs. Alan worked diligently with other staff to get me scheduled in a timely manner. He was knowledgeable and professional.
Kitty9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Alan was personable and professional and was very helpful in explaining the service and cost.
J and J also have great reviews
Paid $200+Reasonable priceTermite inspection
Clay4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Paul came out same day! He was very knowledgeable and explained our options and offered a payment plan. Very pleased
Paid $200+Reasonable priceTermite inspection
Kristen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
This company goes above and beyond to help meet our needs . The manager Paul Ferrer answered all of our questions promptly and helped get us on the schedule ASAP. I would recommend to all of my family and friends ! Thanks for great service!
Paul came out ASAP and took care.of our yellow jacket issue.Came back made sure issue was solved.Very knowledgeable. Professional Service!
Price assessment: Great price
Price: $160–180
Services: Hornet & wasp extermination
Response from the owner · 4 months ago
Thank you for sharing your positive experience, Gloria. It's wonderful to hear that Paul provided knowledgeable and professional service while addressing your yellow jacket issue. Your feedback is greatly appreciated.
Carolyn Roman7 reviewsiTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Alan arrived at my home and conducted a detailed inspection of my home. He listened carefully to my extermination concerns then made a recommendation for a plan that met my needs. Alan worked diligently with other staff to get me scheduled in a timely manner. He was knowledgeable and professional.
Thank you for sharing your experience, Carolyn. It’s wonderful to hear that Alan took the time to listen to your concerns and provided knowledgeable, professional service throughout your inspection and scheduling process. Your feedback about his attention to detail and teamwork is greatly appreciated.
Kitty Faulkenberry9 reviewsiTotal number of Google reviews Kitty has written across all businesses on Google Maps, not just this one.
Alan was personable and professional and was very helpful in explaining the service and cost.
J and J also have great reviews
Price assessment: Reasonable price
Price: $200+
Services: Termite inspection
Response from the owner · 5 months ago
Thank you for sharing your feedback, Kitty. We're delighted to hear that Alan provided personable and professional service, and that his explanations about the service and cost were helpful. It's wonderful to know you noticed our great reviews as well. Your kind words are truly appreciated.
Clay Milton4 reviewsiTotal number of Google reviews Clay has written across all businesses on Google Maps, not just this one.
Paul came out same day! He was very knowledgeable and explained our options and offered a payment plan. Very pleased
Price assessment: Reasonable price
Price: $200+
Services: Termite inspection
Response from the owner · 5 months ago
Thank you for sharing your experience, Clay. It's wonderful to hear that Paul was able to assist you promptly and provide clear information about your options. Your satisfaction is very important to us, and we appreciate your kind words about our team's service.
Misty Levy15 reviewsiTotal number of Google reviews Misty has written across all businesses on Google Maps, not just this one.
Very quick and easy to schedule an appointment. Barry did a great and thorough inspection on the property for my clients. Highly satisfied!
Price assessment: Great price
Services: Termite inspection
Response from the owner · 6 months ago
Thank you so much for sharing your positive experience, Misty. It’s wonderful to hear that scheduling was convenient and that Barry provided a thorough inspection for your clients. Your satisfaction is truly appreciated!
Jon Wiltberger6 reviewsiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
I had a yellow jacket nest in the corner of my easement and the wasps were starting to eat their way into my house. So I called J&J. Paul took the job with such a sense of urgency, and understanding that really impressed me. He was quick to respond and very thorough. I would highly recommend J&J to anyone in need.
Services: Hornet & wasp extermination
Response from the owner · 6 months ago
Thank you for sharing your experience, Jon. It’s wonderful to hear that Paul’s prompt and thorough approach made such a positive impression during a stressful situation. Your recommendation means a lot, and we truly appreciate your kind words.
wendy ozment10 reviewsiTotal number of Google reviews wendy has written across all businesses on Google Maps, not just this one.
My first experience with a termite company and I couldn’t be happier with the experience excellent customer service provided by Alan! Alan was so professional, very knowledgeable and answered my questions before I had to ask them! J & J should be very proud to have such a professional in the Hammond department representing their company! The prices are outstanding and I’m sure the service will be as well!
Price assessment: Great price
Services: Termite inspection
Response from the owner · 7 months ago
Thank you so much for sharing your positive experience and kind words about Alan. It’s wonderful to hear that you felt well taken care of and that your questions were answered thoroughly. Your feedback means a lot, and it’s great to know that the customer service and pricing met your expectations.
Kristen Carrier1 reviewiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
This company goes above and beyond to help meet our needs . The manager Paul Ferrer answered all of our questions promptly and helped get us on the schedule ASAP. I would recommend to all of my family and friends ! Thanks for great service!
Price assessment: Great price
Price: $180–200
Services: Rodent extermination
Response from the owner · 8 months ago
Thank you so much for sharing your experience, Kristen. It’s wonderful to hear that Paul and the team were able to assist you promptly and that you felt well cared for throughout the process. Your recommendation means a great deal, and your kind words are truly appreciated.
Sharon Garland6 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Very professional and courteous. Good price for the termite control. Have been with J&J many years. I have been very satisfied with them.
Response from the owner · 10 months ago
Thank you so much for sharing your experience and for being a loyal customer over the years. It’s wonderful to hear that you’ve been satisfied with our termite control services and found our team to be professional and courteous. Your feedback means a lot to us.
Tammy Gauthier2 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Josh called before he came out and was very thorough. He was courteous and did a great job.
Response from the owner · a year ago
Thank you, Tammy, for sharing your experience and recognizing Josh’s professionalism and attention to detail. It’s wonderful to know you were pleased with the service and courtesy provided.
