Pest control service · Lake Charles, LA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%83+20.1Value 14%83+11.7Replies to reviews 7%93+6.6Craft & service penalty68−3.2Momentum penalty91−0.9Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#316 of 389 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 19%
4.8★★★★★443 Google reviews · 20 photos
90%five-star reviews
4.74★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$132typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate J&J Exterminating 4.8 out of 5 based on 443 reviews, with the owner responding to 97% of them. Customers frequently praise the professionalism, punctuality, and thoroughness of field technicians during termite inspections, bait trap installations, and general pest control treatments. Recurring positive themes include clear communication, friendly service, and efficient scheduling. However, some low-star reviews criticize office staff for poor communication, missed appointments, and delayed inspections despite paid contracts, alongside concerns about high pricing and perceived misrepresentation of services.
Google rating: 4.8 out of 5 from 443 reviews (90% five-star).
Reviews on this page: 443 Google reviews (252 with written comments, 1 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: November 4, 2026.
Service: Wildlife serving Lake Charles, Louisiana.
Data from Google, last updated November 6, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: craft & service.
This companyWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.J&J Exterminating Lake Charles: 80/100 on this factor. Category median: 92.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.J&J Exterminating Lake Charles: 83/100 on this factor. Category median: 90.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.J&J Exterminating Lake Charles: 68/100 on this factor. Category median: 97.B
68
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.J&J Exterminating Lake Charles: 83/100 on this factor. Category median: 100.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.J&J Exterminating Lake Charles: 91/100 on this factor. Category median: 100.A
91
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.J&J Exterminating Lake Charles: 93/100 on this factor. Category median: 89.A
93
Bar = this company · dark tick = category median.
Star ratings
443 Google reviews we collected
4.8of 5
5 stars39990%
4 stars256%
3 stars41%
2 stars10%
1 star143%
Praise vs complaints
Phrases our text analysis found in 252 written reviews
97%praise
Praise38997%
Complaints133%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
90%fair
Great price823%
Reasonable1954%
Overpriced39%
Not sure514%
$132+22% vs typical wildlife removal services
Middle half of what 23 customers paid ($88–$323) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14235%
Quality & results8120%
Speed & response6616%
Would recommend4812%
Communication318%
Price & value205%
Honesty & trust143%
What customers talk about
We read 252 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He’s so nice and quick to help and knows what he’s doing.”
“The team did an excellent job installing bait traps.”
“The guy who comes out and sprays is really nice and answers all of our questions but the people in the office are terrible.”
“We recently were asked by two neighbors for a recommendation for exterminator, and we quickly said, "J and J.”
“They collect money but never show up to do the job.”
“We look forward to seeing the results and would highly recommend their services.”
“Very professional and took the time to explain how things work.”
“They also take care of any ground hornets, field mice/rats, and much more at a reasonable price!”
“Also the guy stole a very expensive pocket knife from my room, that was sitting on top of my dresser.”
“They are professional, trustworthy, effective, and affordable.”
“They certainly work on commission because they lied about the insulation in the attic being all gone.”
People customers mention
Thomas5 reviews
Jason5 reviews
Chris4 reviews
Soileau4 reviews
Carol3 reviews
Huang3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired J&J Exterminating Lake Charles for 8 kinds of job. Pick one to see what they paid and said.
CarrieLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Carroll is exceptional. He always checks in with us before he begins. We have 2 small dogs, and it gives us time to put them in a safe place. He asks for any questions or concerns and leaves his business card after every visit. We recently were asked by two neighbors for a recommendation for exterminator, and we…
Paid $100–120Reasonable priceHome inspection
RobertLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★
$313 per year, the don't come to your house except 1 time per year, they say if you see any evidence of termites they will come. $313 and it's my job to know I have termites?
Paid $200+OverpricedHome inspection
Alece1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★
The inspector (Jacob) did an extremely excellent job and was very personable!
Thank you
Paid $200+OverpricedHome inspection
JackLocal Guide · 66 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Techs become trusted family members. We have been with J & J since 2001 and love the service and personnel. Trustworthy, and very punctual.
Paid $80–100Great priceHome inspectionTermite inspectionGeneral pest inspection
Yvonne5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
My exterminator Craig has been very helpful, thoughtful and patient. I appreciate the care he has given me in the situation I was having. Changing to J&J exterminating was the best move I made.
Troy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
My technician (Craig Maricle) was very knowledgeable, professional and provided services in a timely manner. J&J as a whole has done nothing but provide excellent services the past 3 years I’ve been a customer.
Mel and Brett completed my yearly termite inspection today and were great! Exceptional service and very professional!
Services: Home inspection, Termite inspection
Pest type: Termites
Response from the owner · 2 days ago
Thank you for sharing your experience and recognizing Mel and Brett for their exceptional service and professionalism during your yearly termite inspection. It’s wonderful to hear that you were pleased with the visit. Your feedback is greatly appreciated.
sheila ford4 reviewsiTotal number of Google reviews sheila has written across all businesses on Google Maps, not just this one.
Thanks so much for the 5-star review, Sheila. We appreciate it!
Marvelous MachineLocal Guide · 48 reviewsiTotal number of Google reviews Marvelous has written across all businesses on Google Maps, not just this one.
Robert and his team were exceptional. Nice and efficient work!!!
Response from the owner · 2 years ago
Thank you so much for your kind words, Nikki! We are thrilled to hear that you had a positive experience with our services. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing J&J Exterminating Lake Charles!
Richard LeBoeuf3 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
The team did an excellent job installing bait traps. Very professional!
Price assessment: Reasonable price
Price: $200+
Services: Service not listed
Pest type: Termites
Response from the owner · a week ago
Thank you, Richard, for sharing your positive experience. It’s wonderful to hear that you found the team professional and the bait trap installation to your satisfaction. Your feedback is greatly appreciated.
Carrie LynnLocal Guide · 16 reviewsiTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
Carroll is exceptional. He always checks in with us before he begins. We have 2 small dogs, and it gives us time to put them in a safe place. He asks for any questions or concerns and leaves his business card after every visit. We recently were asked by two neighbors for a recommendation for exterminator, and we quickly said, "J and J. Great company, great service and great employees.
Price assessment: Reasonable price
Price: $100–120
Services: Home inspection
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders, Mosquitoes
Response from the owner · 3 weeks ago
Thank you so much for sharing your thoughtful feedback, Carrie Lynn. It’s wonderful to hear that Carroll’s attention to detail and considerate approach make a positive difference for your family and pets. Your recommendation to your neighbors truly means a lot, and your kind words about our team are greatly appreciated.
Janet Ritchie9 reviewsiTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
Mr. Daniel has helped us with a lot throughout the past couple years. He’s so nice and quick to help and knows what he’s doing. He recently helped with something that relieved so much stress!! Totally recommend!
Price assessment: Not sure
Services: Bug & insect extermination
Response from the owner · 2 months ago
Thank you for sharing your kind words about Mr. Daniel and your experience over the past couple of years. It's wonderful to hear that his expertise and helpful attitude have made such a positive impact. Your recommendation means a lot and is greatly appreciated.
Karen Merrill8 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Services: General pest inspection, Bug & insect extermination
Response from the owner · 2 months ago
Thank you for sharing your kind words, Karen. It’s wonderful to hear that you felt our team was friendly and provided great service. Your feedback is truly appreciated and motivates us to continue delivering our best.
Benny BarnesLocal Guide · 8 reviewsiTotal number of Google reviews Benny has written across all businesses on Google Maps, not just this one.
Thank you for sharing your positive feedback, Benny. It’s great to hear that you were satisfied with the service provided. Your support is truly appreciated.
