Roofing contractor · Lincoln, NE · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 35 window replacement servicesiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★170 Google reviews · 16 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$17ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate J&K Exteriors five stars based on 170 reviews, noting the owner responds to all feedback. Customers frequently cite roofing, gutter installation, and storm damage repairs as primary services. Recurring themes include punctual arrival, efficient same-day completion, thorough site cleanup, and consistent communication throughout the project. Many clients also highlight the company's assistance in navigating insurance claims and coordinating with insurance providers. No common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 170 reviews (100% five-star).
Reviews on this page: 170 Google reviews (155 with written comments, 8 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 19, 2026.
Service: Window Replacement Service serving Lincoln, Nebraska.
Data from Google, last updated October 26, 2026.
Score profile vs other window replacement services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: craft & service.
J&K ExteriorsWindow Replacement Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.J&K Exteriors: 100/100 on this factor. Category median: 91.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.J&K Exteriors: 99/100 on this factor. Category median: 89.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.J&K Exteriors: 99/100 on this factor. Category median: 91.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.J&K Exteriors: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.J&K Exteriors: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 57.–
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Bar = this company · dark tick = category median.
Star ratings
170 Google reviews we collected
5.0of 5
5 stars170100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 155 written reviews
99%praise
Praise32799%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2460%
Reasonable1435%
Overpriced00%
Not sure25%
$17k+11% vs typical window replacement services
Middle half of what 22 customers paid ($2.4k–$23k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6419%
Would recommend6419%
Quality & results5818%
Speed & response5416%
Communication4915%
Honesty & trust227%
Price & value196%
What customers talk about
We read 155 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“5 stars for professionalism, communication and cleanup.”
“I highly recommend them for sure and will refer them to anyone I know who needs their service.”
“Chris and his team did excellent work from start to finish.”
“I think the workers who actually did the roofing and gutters were very efficient and did a great job.”
“They came out at 8 o’clock in the morning, even with the rain delay, they were still able to tear off the old shingles put new shingles on the garage…”
“From the inspection, quoting to installation we really appreciated their constant communication.”
“J&K Exteriors was responsive, honest, knowledgeable, trustworthy and reasonably priced.”
“They are honest and dedicated at a reasonable price!”
People customers mention
Duffek25 reviews
Chad18 reviews
Chris11 reviews
Kenny9 reviews
Engel7 reviews
Heusinkvelt5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired J&K Exteriors for 8 kinds of job. Pick one to see what they paid and said.
Connie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We just had our roof replaced due to storm damage. We are very happy with the results. Chad Heusinkvelt does an excellent job keeping us informed on the job. Also they work with our insurance company to make everything easy.
Paid $15,000–20,000Reasonable priceRoof repair for storm & wind damage
Tom2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
J&K Exteriors was responsive, honest, knowledgeable, trustworthy and reasonably priced. I would highly recommend their services and products to anyone in need of them.
Julie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
JK did and excellent job reroofing our house and installing new gutters. Chad H supervised the project and keep it moving forward and addressed any questions we had.
Timothy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
In one day, the crew tore off our old roof from the house and garage and re-roof it even with the rain delay they got it done in one day very professional very polite. At the end of the day when they were done cleaned up the yard you hardly even knew they were here except for the new roof. We would definitely use this company again
David1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Our church, Plymouth Church in Crete, Nebraska chose J & K Exteriors for the following reasons.
1. They did quality work. They were on time and did what they said they would do.
2. Their communication was top notch, which sadly doesn't happen too often. Also, Chad Heusinkvelt was very easy to work with and easy to…
Bruce3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
It was an absolutely great show experience. I didn’t expect to have the repair completed so quickly.
I had a great experience with J&K Exteriors! After we had a wind and hail storm roll through our area my neighbor referred me to Chris, one of J&Ks project managers. He was here for me from day one til after the project was finished! He was very personable and easy to work with! He spent a lot of time inspecting and looking at the damage that I had gotten. He used a drone to get multiple pictures of all areas of the roof and gutters. He was here for me when the insurance adjusters came to help me through that process which was huge for me and I greatly appreciated it! I think the workers who actually did the roofing and gutters were very efficient and did a great job. I have a very challenging and steep roof and they were able to complete the job in just a few days and had everything cleaned up. Chris was here off and on throughout that process and made sure to inspect it all after they were done and if something wasn’t absolutely perfect he had them come back to perfect it because that’s the kind of work J&K wants to be known for. I have had so many compliments on my roof and how nice it looks! (I did a shingle color change thanks to their recommendations).
Chris came as a stranger and left as a friend in my opinion and if I ever need any kind of roofing needs again, they will be my go to company. The communication through the whole process was top notch!!! He was great at organizing the whole roof and gutter replacement! I highly recommend them for sure and will refer them to anyone I know who needs their service. Thanks Chris and J&K!!
Wow, thank you so much for such an awesome review! We really appreciate you taking the time to share your experience. Chris genuinely cares about the people he works with, and it's great to hear how much of a difference he made throughout your project. We're lucky to have him on our team!
We're also glad you're loving the new look of your roof! Our crews take a lot of pride in their work, and hearing feedback like this makes all their hard work worthwhile.
Thanks again for trusting J&K Exteriors with your home and for being willing to recommend us to others. That truly means a lot to all of us!
Tyler Bayne4 reviewsiTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
Chris and his team did excellent work from start to finish. Very easy to work with and very dependable. Will use them again in the future!
Response from the owner · a week ago
Thanks so much, Tyler! We really appreciate the kind words! Chris and the crew work hard to take good care of our customers, and we're glad you had such a great experience. It means a lot knowing you'd trust us with another project down the road. Thanks again for choosing J&K Exteriors!
Karl Vilums6 reviewsiTotal number of Google reviews Karl has written across all businesses on Google Maps, not just this one.
J&K Exteriors installed gutters on my dad's house. They did a fantastic job. 5 stars for professionalism, communication and cleanup. Hired them again to work on installing a glass slider. Would recommend!
Price assessment: Great price
Services: Gutter repairs
Response from the owner · a week ago
Thanks so much, Karl! We really appreciate you trusting us with your dad's home, and it means even more that you chose to have us back for another project!
There's no better compliment than a returning customer. We're glad our team took good care of you, and we look forward to working with you again. Thanks for the great review and recommendation!
Steward Spath5 reviewsiTotal number of Google reviews Steward has written across all businesses on Google Maps, not just this one.
We are very pleased with the new roof project by J & K Exteriors. From the inspection, quoting to installation we really appreciated their constant communication. Plus the job crew was in/out efficiently & quickly and cleaned up the premises very good. We also appreciated they took pictures before & after to make certain everything was in place as before the roofing project. Simply a great company to work with. Definitely 5⭐️!
Price assessment: Reasonable price
Services: Roof inspection, Roof installation
Response from the owner · 3 weeks ago
Thank you, Steward! We really appreciate you taking the time to leave us such a great review. It means a lot to our entire team to know you were pleased with the experience and the finished project. We work hard to make things as easy as possible for our customers and treat every home like it’s our own.
Thanks again for choosing J&K Exteriors and for the 5 stars!
Joy Petracek2 reviewsiTotal number of Google reviews Joy has written across all businesses on Google Maps, not just this one.
We had the greatest experience with Chad and his crew. From beginning to end he took care of everything! He was great to work with and knew exactly what I needed and expected! He went above and beyond in every way . Definitely pleased
Thank you so much for the awesome review! We’re glad Chad and the crew made everything easy from start to finish and went above and beyond for you. That’s exactly the kind of experience we want our customers to have!
We’ll be sure to pass your kind words along to Chad and the crew. Thanks again for trusting J&K Exteriors with your home; we really appreciate it!
Connie Kuebler6 reviewsiTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
We just had our roof replaced due to storm damage. We are very happy with the results. Chad Heusinkvelt does an excellent job keeping us informed on the job. Also they work with our insurance company to make everything easy.
Price assessment: Reasonable price
Price: $15,000–20,000
Services: Roof repair for storm & wind damage
Response from the owner · a month ago
Thanks so much, Connie! We’re glad you’re happy with your new roof and that Chad helped make the whole process easy. Good communication is really important to us, especially when dealing with storm damage and insurance. We’ll be sure to pass your kind words along to Chad!
Thanks again for trusting J&K Exteriors with your home. We really appreciate it!
Tom Karlin2 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
J&K Exteriors was responsive, honest, knowledgeable, trustworthy and reasonably priced. I would highly recommend their services and products to anyone in need of them.
Thanks so much, Tom! We really appreciate the kind words and recommendation. Being honest, responsive, and taking good care of our customers is what we’re all about, so it means a lot to hear that reflected in your experience. Thanks again for trusting J&K Exteriors with your project!
Russ Sears1 reviewiTotal number of Google reviews Russ has written across all businesses on Google Maps, not just this one.
Thanks so much, Russ! We really appreciate the kind words and recommendation. We’re glad you had a great experience with our team and were happy with the work. Thanks again for choosing J&K Exteriors!
Julie Kozisek3 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
JK did and excellent job reroofing our house and installing new gutters. Chad H supervised the project and keep it moving forward and addressed any questions we had.
Thank you so much for the great review! We’re glad to hear you had a positive experience with your new roof and gutters. Chad and our entire team appreciate your kind words. Thank you for trusting J&K Exteriors with your home!
Tovey BrockLocal Guide · 11 reviewsiTotal number of Google reviews Tovey has written across all businesses on Google Maps, not just this one.
What a great company Chad helped out with insurance and helped out with knowing our options and think about ways to make life easier as we are aging by the importance of gutter guards. I was totally amazed by how quickly they got done, they arrived at 6:30 am and was done and had everything cleaned up by 2 pm. J & K Exteriors an Amazing company Thank you Chad!
Thank you so much for the wonderful review! We’re glad Chad was able to help you navigate the insurance process, understand your options, and find solutions that will make maintaining your home easier in the years ahead. Our team takes a lot of pride in working efficiently and leaving everything clean when we’re done. Thank you for trusting J&K Exteriors with your home!
