Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts

Experts Reviews · Company report
J & M Tire Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%63+15.3Value 14%98+13.9Replies to reviews 7%2+0.1Momentum penalty83−1.7Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE

J & M Tire Company

New Britain, CT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #62Position by Experts Score among all companies we track in this category. of 78 tire shops · 4.7★ from 450 Google reviews

📞 Call (860) 621-3900Request a call backWebsite ↗

Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.J & M Tire Company is better than 73% of tire shops.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.J & M Tire Company is better than 63% of tire shops.B
63
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.J & M Tire Company is better than —% of tire shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.J & M Tire Company is better than 98% of tire shops.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.J & M Tire Company is better than 83% of tire shops.A
83
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.J & M Tire Company is better than 2% of tire shops.F
2

Reviews for your job

Customers hired J & M Tire Company for 2 kinds of job.

J & M Tire Company for tires

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.70
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 60/100.How Job match is calculatedBuilt only from reviews Google tagged “Tires”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#50 / 54
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 27 Google reviews tagged “Tires” · showing 20

MarioLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Good prices, professional quality job!

Reasonable priceTiresWheel alignment
Ray5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

When i went to J&M for a dirt bike tire repair, the gentleman was friendly and eager to try and help me. It was a very pleasant experience from start to finish and I highly recommend them. When it's time for new tires on my SUV I will be going back to J&M

Tires
MachoCujo12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Best service and prices around thank you J&M crew

Great priceTires
Pawel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

Very high price, mounting and balancing 4 tires cost $180

OverpricedTires
Em3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

These guys are the best!! Always friendly and super helpful. Makes tire buying a breeze

Great priceTires
BarryLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had a tire repaired. It was quick, reasonably priced.

Tires
Jim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great place the price is the price no suprise add ons . Shop guys are polite treat your car with respect . Front desk awesome prices are good and fast service

Tires
TerrilynnLocal Guide · 167 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Chad (I think that's his name) was so helpful and down to earth. It wasn't about ( him) making a million dollars like other places. I was able to get four tires that I desperately needed and for a reasonable price. I will absolutely go back!!!

Great priceTires
toddLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great experience buying new tires for 1 of my company trucks. Priced them at 2 other places. Simple call to them got me a 3rd price right over the phone. Drove right there and had new tires within 2 hours of my call. Great price, great service. Highly recommend. Editing to add the fact I just had another positive…

Customer photo from todd's review
Great priceTiresWheel alignment
Sandy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I drive from wherever I’m living to come here for tires. It’s the only place I trust! They’re always so quick, nice, and often get me a great deal. Can’t say enough good things.

Great priceTires
Ronald8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The Best…

Great priceTires
EricaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

If you’re looking for a company that treats you like family please look no further. I work with disabled clients and 1 of my tires blew right before my clients house! I had a donut but no jack or anything to switch it out. I called them just to see if they did towing. They don’t. I just asked since I was only 1…

Great priceTires
Steffano5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I’ve bought tires from them twice now and won’t go anywhere else. Best prices and you’re in and out. It doesn’t get any better than that

Great priceTires
SpencerLocal Guide · 333 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Fast friendly service and great prices on tires. Quick in and out like a pit stop. Update still the same just had an alignment done in and out in 30 min.things are running like a champ

Reasonable priceTires
TaylorLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I have been going to J&M for 18 years and every single time I go the amazing customer service has not changed one bit. Always so helpful and extremely fair priced. I never feel pressured to buy or do something to my car. 10/10 recommend!

Great priceTires
jenniferLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Had to get my tires replaced and these guys were great! Fair pricing and was in and out. Definitely would recommend!

Reasonable priceTires
Domenic4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I have arthritis in my hands and it’s difficult to put air in my tires. I Just pulled up , one of the team members asked me what I need , and with out hesitation took me right in and filled all 4 tires. Very polite.

Tires
SDLocal Guide · 130 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Went here for tires for my Audi S5 & let me tell you this place is amazing!!...Customer service is above and beyond. They had me in and out in under a half hour...Prices are the best around... highly recommend will be going back in future!

Customer photo from SD's review
Great priceTires
Joe3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★

Dropped off my sons truck for a set of new tires - staff was fine- received a call trucks ready all set no issues come pick it up- upon arrival I was met by an arrogant man who told me I owed $100 for a bad tire pressure sensor - I told him I dropped off the truck with no issues - he shouted and became angry and…

Not sureTiresWheel alignment
RobertLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I've been a customer of J&M for more years than I can remember and they have always delivered quick, friendly service along with the best prices around. Chad has a great crew and he always recommends the best tires for your price range and type of use you want. I don't go anywhere else.

Great priceTires

Show more tires reviews (7 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 30%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Tires27—
Wheel alignment5—

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