iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%9+0.6Momentum penalty83−1.7Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#91 of 138 tire shopsiPosition by Experts Score among all companies we track in this category. · better than 34%
4.8★★★★★230 Google reviews · 24 photos
92%five-star reviews
4.70★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate J & M Tire Shop 4.8 out of 5 based on 230 reviews, highlighting fast service, fair pricing, and honest communication without upselling. Customers frequently mention quick turnaround times for tire repairs and replacements, along with friendly staff who speak both English and Spanish. However, some lower-rated reviews cite unexpected price increases for mounting services, instances of charging for unperformed work, and frustration with the shop being closed during early Sunday visits.
Google rating: 4.8 out of 5 from 230 reviews (92% five-star).
Reviews on this page: 230 Google reviews (184 with written comments, 18 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 9, 2026.
Service: Tire Shop serving San Diego, California.
Data from Google, last updated November 5, 2026.
Score profile vs other tire shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
J & M Tire ShopTire Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.J & M Tire Shop: 81/100 on this factor. Category median: 82.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.J & M Tire Shop: 74/100 on this factor. Category median: 75.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.J & M Tire Shop: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.J & M Tire Shop: 83/100 on this factor. Category median: 100.A
83
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.J & M Tire Shop: 9/100 on this factor. Category median: 45.F
9
Bar = this company · dark tick = category median.
Star ratings
230 Google reviews we collected
4.8of 5
5 stars21292%
4 stars83%
3 stars31%
2 stars10%
1 star63%
Praise vs complaints
Phrases our text analysis found in 184 written reviews
98%praise
Praise34998%
Complaints62%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1192%
Reasonable18%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value8925%
Staff & attitude8524%
Speed & response6518%
Would recommend4412%
Quality & results4112%
Honesty & trust267%
Communication51%
What customers talk about
We read 184 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The prices are fair and there is no upselling or bait and switch like some of the nearby tire shops or on university.”
“Third and most important they were friendly, courteous, and they went above the Call of Duty, didn't overcharge me.”
“If you bring your own oil & filter they will change your oil quickly and for a very modest rate with very friendly service.”
“I drove right in, spoke with the team, and they took care of me right away!”
“Also got to meet the cute kitty 💛 the service is amazing and I highly recommend coming here!”
“This used to be my go-to spot until today.”
“They did a GREAT job and I was back on the road in no time.”
“Everything was better than expected, the time management, service, genuine honesty!”
“They explain everything clearly and make you feel confident.”
People customers mention
Mark5 reviews
Oscar3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired J & M Tire Shop for 2 kinds of job. Pick one to see what they paid and said.
LLindaLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
I have been coming here for almost 10years & I absolutely love J&M Tire shop. Workers are skilled. Owners are nice gentlemen. Prices are always great & they give you the best tires they have. My go to Tire Shop for sure! And what makes it even better is the Kitty! The cat there is so adorable🐈
Great priceTires
Eericcruz910 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
This is my go to tire repair shop. I’ve brought my Model Y and Cybertruck to them anytime I’ve had a flat and any other store hasn’t wanted to patch it. In and out in about 15 minutes. Great service every time. They never push any extra service or products on you. Great local-owned shop!
JJose1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Excelente servicio. Personal muy capacitado y amable !!! Pero Malandra se lleva el protagonismo una gatita adorable.
BBrianLocal Guide · 51 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have been here many times. Honset and very fair pricing. You can trust this place.
CCarlos10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
This place is a hidden Gem. If you bring your own oil & filter they will change your oil quickly and for a very modest rate with very friendly service.
Great priceTiresOil change
Mmaan6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I loved the service here and the price! Low prices on the tires and amazing service! I'll definitely be coming back in the future.
I have been coming here for almost 10years & I absolutely love J&M Tire shop. Workers are skilled. Owners are nice gentlemen. Prices are always great & they give you the best tires they have. My go to Tire Shop for sure! And what makes it even better is the Kitty! The cat there is so adorable🐈
Price assessment: Great price
Services: Tires
E
ericcruz910 reviewsiTotal number of Google reviews ericcruz9 has written across all businesses on Google Maps, not just this one.
This is my go to tire repair shop. I’ve brought my Model Y and Cybertruck to them anytime I’ve had a flat and any other store hasn’t wanted to patch it. In and out in about 15 minutes. Great service every time. They never push any extra service or products on you. Great local-owned shop!
J
Jose Pérez1 reviewiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
This place is a hidden Gem. If you bring your own oil & filter they will change your oil quickly and for a very modest rate with very friendly service.
Price assessment: Great price
Services: Tires, Oil change
M
maan ramos6 reviewsiTotal number of Google reviews maan has written across all businesses on Google Maps, not just this one.
Doing a cross-country drive and my front two tires absolutely needed to be replaced! I drove right in, spoke with the team, and they took care of me right away! $90 for the two tires and I was in and out super quick! Also got to meet the cute kitty 💛 the service is amazing and I highly recommend coming here!
G
GismoGemini844 reviewsiTotal number of Google reviews GismoGemini84 has written across all businesses on Google Maps, not just this one.
I felt like my family was taking care of my car needs. I come from a family of mechanics and I had to get some emergency services done quick. When I called J&M to ask about their services, the gentleman on the phone was very friendly and polite. I was then referred here by another friend, I looked them up and saw the reviews, really didn’t have any reason not to try them out. Everything was better than expected, the time management, service, genuine honesty! I highly recommend J&M tire shop, they truly have been the best here in SD!
