Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
Google reviewers rate J & W Marine Services Inc at 4.6 out of 5 based on 27 reviews, with the owner responding to 11% of them. Customers frequently praise the staff for their punctuality, clear communication, and fair pricing during outboard motor repairs and repowers. A recurring criticism involves a dispute over a deposit and conflicting statements regarding motor delivery timelines.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Bar = this company · dark tick = category median.
27 Google reviews we collected
Phrases our text analysis found in 18 written reviews
How often each topic comes up in the written reviews
We read 18 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“J&W Marine exceeded my expectations by every measure.”
“Definitely would highly recommend to anyone seasoned or new to owning a boat.”
“Owners are great to work with, are very knowledgeable, and accommodating.”
“Turn around time was super fast and the work was done completely and correctly.”
“Like every consumer, I wanted the repair done competently at a fair price and right away,”
“Did exceptional work and kept me in the loop at all times on the work being done”
“Honest, Fair and Down to earth.”
praise complaint · found by our text analysis, Google review wording unchanged.
Walter did a great job on my outboard. Turn around time was super fast and the work was done completely and correctly. I wouldn't go anywhere else for service!
Great guys to work with! Have had Walter and Jay work on my boat over the last 12 years and couldn't ask for better service. A+ for parts, knowledge and interaction.
I can’t thank Jay and Walt at J&W Marine enough for the service and support they provided to me when I took my Suzuki engine to their shop for repair. Unfortunately, the worst happened to my engine in the middle of summer. Being a charter boat captain, this is a worst case scenario- no boat, no business. However,…
J&W did a great job on my repower. Very happy with their service an turnaround.
Did exceptional work and kept me in the loop at all times on the work being done
These guys are great!! They know their stuff!! Repowered our boat!! Would definitely recommend!!
4.6 ★★★★★ 27 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Walter did a great job on my outboard. Turn around time was super fast and the work was done completely and correctly. I wouldn't go anywhere else for service!
Great guys to work with! Have had Walter and Jay work on my boat over the last 12 years and couldn't ask for better service. A+ for parts, knowledge and interaction.
Thanks for your business and we're glad that you are a happy customer.
Such great people and great service
Some say that there is no such thing as a bad day on a boat. I agree with that. Despite credit card captains, mayhem at the ramp, and sudden changes to our New England weather, I enjoy my time on the water. Nonetheless, things happen that challenge the above notion. Recently, a rock jumped out of nowhere and seriously damaged my lower unit. Like every consumer, I wanted the repair done competently at a fair price and right away, J&W has been servicing my boat for the past three years: oil changes, winterization, etc. This visit to their shop was different. The family trip to Maine was approaching, and I was stressed. J&W Marine exceeded my expectations by every measure. Thank you, Jay, Walter, and all the J&W crew for taking care of my boat; I appreciate that you are there for me. Boaters have choices about where to have routine and emergency work done; I go to J&W, and I encourage you to do the same. Kevin
I can’t thank Jay and Walt at J&W Marine enough for the service and support they provided to me when I took my Suzuki engine to their shop for repair. Unfortunately, the worst happened to my engine in the middle of summer. Being a charter boat captain, this is a worst case scenario- no boat, no business. However, Jay and Walt prioritized my needs, stood up for the engine warranty, and long story short, was in and out in 2 business days. To me, this type of treatment and turnaround time is unheard of. If you’re looking for someone who does quality work, prioritizes you, and stands up for what’s right, Jay and Walt are your guys. Thank you both so much again!
J&W did a great job on my repower. Very happy with their service an turnaround.
Great professional work & great guys to work with!
Did exceptional work and kept me in the loop at all times on the work being done
These guys are great!! They know their stuff!! Repowered our boat!! Would definitely recommend!!
Owners are great to work with, are very knowledgeable, and accommodating. I have my 23 Northcoast serviced and wrapped through them yearly and the service and quality is great. Definitely would highly recommend to anyone seasoned or new to owning a boat.
Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
