Analyzing 7,273,9057.3M ReviewsFor 20,60220.6K Experts

Experts Reviews · Company report
J. G. Carpet Cleaning LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%96+25Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

J. G. Carpet Cleaning LLC

Hartford, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #78Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 5.0★ from 111 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.J. G. Carpet Cleaning LLC is better than 94% of carpet cleaning.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.J. G. Carpet Cleaning LLC is better than 96% of carpet cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.J. G. Carpet Cleaning LLC is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.J. G. Carpet Cleaning LLC is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.J. G. Carpet Cleaning LLC is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.J. G. Carpet Cleaning LLC is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired J. G. Carpet Cleaning LLC for 5 kinds of job.

J. G. Carpet Cleaning LLC for carpet steam cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$350–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#50 / 79
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Carpet steam cleaning”

Janet5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

I cannot say enough about this company!!! John did an ABSOLUTE INCREDIBLE JOB! My carpets kitchen floor look amazing!!! He was extremely kind and really took his time to do the job. I WILL DEFINITELY BE USING HIM EVERY YEAR!!! Thank you again John!! Worth EVERY penny!

Customer photo from Janet's reviewCustomer photo from Janet's reviewCustomer photo from Janet's review
Paid $350–400Great priceCarpet steam cleaningPet stain & odor removalService not listed
Megan13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

John was super! Cleaned two 'new to us' chairs and was able to remove some stubborn stains. He also did a great job on wall to wall carpeting in a different room. Explained everything and was very knowledgeable. Respectful of our home, would not hesitate to hire him again!

Great priceCarpet steam cleaningUpholstery cleaning
Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My old carpet was cleaned like new. Amazing job getting out stains.

Paid $150–200Reasonable priceCarpet steam cleaning
Joan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We closed on our house and soon realized we can’t bring any furniture in until the worn and filthy carpets get cleaned. Thanks to all the positive reviews here, I found JG Carpets. I called John on a Monday morning and he squeezed me into his schedule the very next day. John was so great to work with. From his…

Carpet steam cleaning
Brenda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

John was very careful to not damage corners with the hose. Very polite. Sent me a text a day prior to my appointment, and when he was on his way. My carpets look wonderful!

Paid $500+Great priceCarpet steam cleaning
Dan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I can’t say enough good things about John. He changed his schedule around to make it work for us so we had clean carpets before our move. He was prompt, efficient, and went above beyond to get out tough stains. The place looks ten times better than it did before he came. Wow. Highly recommend.

Great priceCarpet steam cleaningGeneral carpet cleaning
FlashlightLocal Guide · 201 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

J.G. Carpet Cleaning performed a miracle! The carpet was gross, and seemed destined for the trash. Then, J.G. Carpet Cleaning intervened. The carpet was transformed into a clean paradise. The stains were removed, and the carpet's original appearance was restored. The carpet was saved! The money saved by not…

Great priceCarpet steam cleaningPet stain & odor removal
Philip1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job. I want others to know the quality of your work. My daughter had lots of paint spilled on the carpet due to missing the drop cloth as she painted her paintings. I didn't expect any of it to come out. Wow, most of it is out and the little left is barely visible! Price of the room was fair, but after…

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Sharon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

John did a great job! Our recliner and carpets look great!

Carpet steam cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I highly recommend this company for carpet cleaning. Have had other rug cleaning companies and not one of them came close to the workmanship of J.G. Carpet Cleaning. John is the absolute BEST!!!

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

$275+6% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 86%Reasonable 14%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning29$170–$334
Pet stain & odor removal19$146–$348
Carpet steam cleaning10$170–$334
Area rug cleaning10$170–$447
Upholstery cleaning8$183–$347

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