Experts Reviews · Company report
J. G. Carpet Cleaning LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%96+25Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

J. G. Carpet Cleaning LLC

Hartford, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #78Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 5.0★ from 111 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.J. G. Carpet Cleaning LLC is better than 94% of carpet cleaning.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.J. G. Carpet Cleaning LLC is better than 96% of carpet cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.J. G. Carpet Cleaning LLC is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.J. G. Carpet Cleaning LLC is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.J. G. Carpet Cleaning LLC is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.J. G. Carpet Cleaning LLC is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired J. G. Carpet Cleaning LLC for 5 kinds of job.

J. G. Carpet Cleaning LLC for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#46 / 112
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 29 Google reviews tagged “General carpet cleaning”

Elle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

John was great to work with. He is honest, professional and knowledgeable. He took the time to walk me through what carpet stains may not lighten, which I appreciated his honesty. He was thorough and efficient. Price was reasonable and fair. We definitely will use him again!

Paid $150–200Great priceGeneral carpet cleaningPet stain & odor removal
Dan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I can’t say enough good things about John. He changed his schedule around to make it work for us so we had clean carpets before our move. He was prompt, efficient, and went above beyond to get out tough stains. The place looks ten times better than it did before he came. Wow. Highly recommend.

Great priceCarpet steam cleaningGeneral carpet cleaning
Philip1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job. I want others to know the quality of your work. My daughter had lots of paint spilled on the carpet due to missing the drop cloth as she painted her paintings. I didn't expect any of it to come out. Wow, most of it is out and the little left is barely visible! Price of the room was fair, but after…

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Gina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Do not look any further to get your carpet clean. please use J.G Carpet. John clean my carpets in my home. He was very professional and an expert in his job. I have white carpet in bedrooms. They were dirty and stained. they came out almost new. The step carpet was heavy soiled. he did an outstanding job and a great price. Thanks JOHN

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Amanda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My carpets were a disaster, we have 2 4 year old pups and an area rug. John used this back and forth brush and removed all the deep dirt, all the old stains that I thought would never come out. His prices are reasonable, and he is very professional. I have used other services, but his actually cleaned the carpets and were still gone after it dried.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
pamelaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job very efficient 20 +year old carpet came out fresh and clean,he also cleaned the grout in the kitchen and hall . We highly recommend J. G. Carpet Cleaning

General carpet cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Brenda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great experience! On time, professional and the carpets look great. Highly recommend J.G. Carpet Cleaning,

General carpet cleaning
JoDee12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have hired John to come out and clean our aunt's basement carpets twice now after our visits with our dogs. John does an AMAZING job and our aunt reports that his work is impeccable!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Cindy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I just want to say this is the best my carpet has looked in many years! I had my carpet in the living room, dining area, hallway and stairs cleaned by John 2 weeks ago and waited to see if any stains came back before writing a review. My carpet is a light tan and still looks fabulous and I can’t wait until I get…

General carpet cleaning+ Punctuality+ Quality+ Professionalism
AnneLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have used John to clean carpets for quite a few years. He is very professional, ethical, and does a fantastic job. He takes his time and gets our carpets super clean. We've never had our tile cleaned in 16 years. Today he did that for us and they look brand new. It was amazing. He is very prompt and you don't…

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Al2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Great job. This is the 3rd time we've used JG and we're complete satisfied. Thanks John.

Area rug cleaningGeneral carpet cleaningService not listed+ Responsiveness+ Punctuality+ Quality
DebraLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I am so glad I chose John to clean my carpets. His response to my email was quick and within a few minutes I was able to set up a day and time. His communications with me were great. He sent a text to remind me the day before and a text to let me know he was on his way. He was on time and looked at what needed to be…

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Professionalism
Monique2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

If it was possible to give a 10 start review I would! My husband and I bought a new house a few months ago and I thought the rugs were relatively clean. After about 3 months by 3 large dogs and toddler son had taken a toll on our stair runner and hallway carpet. When I tell you they look brand new there is no…

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
ChrisLocal Guide · 131 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

STOP, using the yellow van companies or rental vacuums! Call John at JG Carpet Cleaning. He was quick with carpet inquiry, great with the communication and very friendly but the best part is the work he performed. After the passing of our dog who had bladder cancer caused some stains and smells it needed serious…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
MichLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

John was very responsive, professional, and did a very thorough job. He told me in advance of any potential problem areas (stains that might not come out) so we had clear expectations. Very Impressive! No need to look elsewhere; we have found the best!

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
MelissaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am so absolutely thrilled that I came across John. The reviews are excellent, but his work speaks for itself. He was so kind when I called and was trying to figure out what services were needed. He got me in within 2 days (our schedules just happened to overlap perfectly) and he gave me the quote instantly before…

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
DavidLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

John was great all around; he returned my call right away, made making the appointment easy, showed up on time, and perhaps most importantly, did an amazing job cleaning our carpets. Highly Recommend and will use again.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
LorraineLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had my bedroom carpet and an area rug cleaned I was very pleased with the results!! John was courteous, professional, and timely, his fees were very reasonable too. I will use his services again and recommend him to anyone who wants a good quality job done. Thanks again J.G.Carpet Cleaning Lorraine

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Katie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

John was great. Friendly, honest, and knowledgeable! So happy I read his other reviews and went with him to clean our carpets. He even took the extra time to dry vacuumed as much excess water as possible to help with the drying time. Would certainly recommend and will use again when the day comes!!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Michaela3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Super friendly! Super knowledgeable! Will use again. Strongly recommend!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
MelanieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My husband and I just bought a new house and wanted to clean the carpets just in case, even though they looked like new. I saw John's great reviews, noticed he also cleans tile and grout which was a pleasant surprise, and decided to give him a call. He quoted me a very reasonable price and was available to come…

General carpet cleaningService not listed+ Responsiveness+ Punctuality+ Quality
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had John out to clean our carpets for the first time. He was very responsive and easy to work with. We’re very happy with the cleaning and will definitely use his services again.

General carpet cleaning+ Quality+ Professionalism+ Value
JeffreyLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Like all the others have said, John is great! He responded to my email for a quote very quickly and was able to squeeze us in just a few days later. He's a really nice guy and did an excellent job. Looking forward to working with him again.

General carpet cleaning
Tracy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

John was amazing. I struggled finding a good company over the past few years because they seemed to just want to hurry and get out then all my stains came back!. John was very professional and is very good at what he does. No stains left on my carpet! The very next week I booked a cleaning for my mother. All of…

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Sarah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I would absolutely recommend John and use his services again. He listened to what we needed done is professional, detailed and the end result was what was expected high quality. Looked great.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
KellyLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

John cleaned carpeted bedrooms, staircase, hallway and area rug in my home. I am so impressed by how clean my rugs came out! I have already recommended this company to two friends. Don't bother trying to rent a machine and clean your own carpets, just call John. The price was very reasonable for the amount of work I know he put in to getting my rugs clean.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Quality+ Professionalism+ Value
h6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We had John come out to clean our beige carpets that had a lot of stains from construction workers walking through and dogs having accidents. We were amazed he was able to make that carpet look and smell like new. We were so happy with the carpet we had him come back and clean an antique velvet couch and chair and they look amazing and smell nice now

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
JuliaLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaning
JourneyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

$275+6% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 86%Reasonable 14%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning29$170–$334
Pet stain & odor removal19$146–$348
Carpet steam cleaning10$170–$334
Area rug cleaning10$170–$447
Upholstery cleaning8$183–$347

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