Experts Reviews · Company report
J. G. Carpet Cleaning LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%96+25Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

J. G. Carpet Cleaning LLC

Hartford, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #78Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 5.0★ from 111 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.J. G. Carpet Cleaning LLC is better than 94% of carpet cleaning.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.J. G. Carpet Cleaning LLC is better than 96% of carpet cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.J. G. Carpet Cleaning LLC is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.J. G. Carpet Cleaning LLC is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.J. G. Carpet Cleaning LLC is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.J. G. Carpet Cleaning LLC is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired J. G. Carpet Cleaning LLC for 5 kinds of job.

J. G. Carpet Cleaning LLC for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$350–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$146–$348
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#48 / 100
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Pet stain & odor removal”

Janet5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

I cannot say enough about this company!!! John did an ABSOLUTE INCREDIBLE JOB! My carpets kitchen floor look amazing!!! He was extremely kind and really took his time to do the job. I WILL DEFINITELY BE USING HIM EVERY YEAR!!! Thank you again John!! Worth EVERY penny!

Customer photo from Janet's reviewCustomer photo from Janet's reviewCustomer photo from Janet's review
Paid $350–400Great priceCarpet steam cleaningPet stain & odor removalService not listed
Elle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

John was great to work with. He is honest, professional and knowledgeable. He took the time to walk me through what carpet stains may not lighten, which I appreciated his honesty. He was thorough and efficient. Price was reasonable and fair. We definitely will use him again!

Paid $150–200Great priceGeneral carpet cleaningPet stain & odor removal
FlashlightLocal Guide · 201 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

J.G. Carpet Cleaning performed a miracle! The carpet was gross, and seemed destined for the trash. Then, J.G. Carpet Cleaning intervened. The carpet was transformed into a clean paradise. The stains were removed, and the carpet's original appearance was restored. The carpet was saved! The money saved by not…

Great priceCarpet steam cleaningPet stain & odor removal
Gina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Do not look any further to get your carpet clean. please use J.G Carpet. John clean my carpets in my home. He was very professional and an expert in his job. I have white carpet in bedrooms. They were dirty and stained. they came out almost new. The step carpet was heavy soiled. he did an outstanding job and a great price. Thanks JOHN

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Amanda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My carpets were a disaster, we have 2 4 year old pups and an area rug. John used this back and forth brush and removed all the deep dirt, all the old stains that I thought would never come out. His prices are reasonable, and he is very professional. I have used other services, but his actually cleaned the carpets and were still gone after it dried.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I highly recommend this company for carpet cleaning. Have had other rug cleaning companies and not one of them came close to the workmanship of J.G. Carpet Cleaning. John is the absolute BEST!!!

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
JoDee12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have hired John to come out and clean our aunt's basement carpets twice now after our visits with our dogs. John does an AMAZING job and our aunt reports that his work is impeccable!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kathleen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

John did an absolutely wonderful job on cleaning our couch! He is professional and very conscientious. I will definitely be happy to use his services again.

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
AnneLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have used John to clean carpets for quite a few years. He is very professional, ethical, and does a fantastic job. He takes his time and gets our carpets super clean. We've never had our tile cleaned in 16 years. Today he did that for us and they look brand new. It was amazing. He is very prompt and you don't…

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Nikki6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

John responded to my inquiry about having my couch cleaned right away and pricing was fair. He was on time, professional and efficient. My couch looked and smelled amazing afterward. He was even able to get some tough stains out. I will definitely use him again.

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
ChrisLocal Guide · 131 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

STOP, using the yellow van companies or rental vacuums! Call John at JG Carpet Cleaning. He was quick with carpet inquiry, great with the communication and very friendly but the best part is the work he performed. After the passing of our dog who had bladder cancer caused some stains and smells it needed serious…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
DavidLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

John was great all around; he returned my call right away, made making the appointment easy, showed up on time, and perhaps most importantly, did an amazing job cleaning our carpets. Highly Recommend and will use again.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
LorraineLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had my bedroom carpet and an area rug cleaned I was very pleased with the results!! John was courteous, professional, and timely, his fees were very reasonable too. I will use his services again and recommend him to anyone who wants a good quality job done. Thanks again J.G.Carpet Cleaning Lorraine

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Katie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

John was great. Friendly, honest, and knowledgeable! So happy I read his other reviews and went with him to clean our carpets. He even took the extra time to dry vacuumed as much excess water as possible to help with the drying time. Would certainly recommend and will use again when the day comes!!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Sarah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I would absolutely recommend John and use his services again. He listened to what we needed done is professional, detailed and the end result was what was expected high quality. Looked great.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
KellyLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

John cleaned carpeted bedrooms, staircase, hallway and area rug in my home. I am so impressed by how clean my rugs came out! I have already recommended this company to two friends. Don't bother trying to rent a machine and clean your own carpets, just call John. The price was very reasonable for the amount of work I know he put in to getting my rugs clean.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Quality+ Professionalism+ Value
h6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We had John come out to clean our beige carpets that had a lot of stains from construction workers walking through and dogs having accidents. We were amazed he was able to make that carpet look and smell like new. We were so happy with the carpet we had him come back and clean an antique velvet couch and chair and they look amazing and smell nice now

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
JourneyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
janet2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Quality+ Professionalism+ Value

Price

$275+6% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 86%Reasonable 14%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning29$170–$334
Pet stain & odor removal19$146–$348
Carpet steam cleaning10$170–$334
Area rug cleaning10$170–$447
Upholstery cleaning8$183–$347

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