Analyzing 6,599,9706.6M ReviewsFor 18,33318.3K Experts

Experts Reviews · Company report
J Photo Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%38+20.7Reliability 24%3+0.7Value 14%0+0Replies to reviews 7%38+2.7Craft & service penalty92−0.8Momentum penalty55−4.5Experts Score= 19Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.19SCORE

J Photo Center

Santa Clara, CA · Grade FLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #92Position by Experts Score among all companies we track in this category. of 92 video production companies · 4.5★ from 397 Google reviews

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Report card

Percentile vs other video production companies (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.J Photo Center is better than 38% of video production companies.D
38
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.J Photo Center is better than 3% of video production companies.F
3
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.J Photo Center is better than 92% of video production companies.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.J Photo Center is better than 0% of video production companies.F
0
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.J Photo Center is better than 55% of video production companies.C
55
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.J Photo Center is better than 38% of video production companies.D
38

Reviews for your job

Customers hired J Photo Center for 4 kinds of job.

J Photo Center for real estate photography

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).1.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 22/100.How Job match is calculatedBuilt only from reviews Google tagged “Real estate photography”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.0%

All 3 Google reviews tagged “Real estate photography”

Hardik5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

This was easily the worst customer service experience I've ever had. The photographer was shockingly rude, impatient, and aggressive. Ironically, the photographer himself had a very heavy accent and struggled to communicate clearly, yet chose to throw a complete temper tantrum and started screaming at ME just…

OverpricedReal estate photography
Anurag3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★

I had a really disappointing experience here. I made an appointment in advance, arrived on time, and expected at least a basic level of professionalism. Instead, I was treated in a very cold and dismissive manner from the start. What made it worse was that despite having a confirmed appointment, I was asked to wait…

OverpricedReal estate photography
Miya1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★

I would give zero stars if I could. The photographer was incredibly rude and unprofessional. Due to his heavy accent, I politely asked him to repeat a posing instruction, and he responded by losing his temper and insulting me. It is not the customer's fault if the provider cannot communicate clearly. To be verbally…

OverpricedReal estate photography

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 53%Overpriced 29%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Headshots and portraits6—
Real estate photography3—
Individual photography3—
Corporate photography2—

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