Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently praise the store's friendly staff, rapid turnaround for suit alterations, and extensive selection of formal wear for events like weddings and proms. Positive reviews highlight effective communication and the ability to accommodate last-minute needs. However, recurring criticisms in low-star reviews describe rude interactions with staff, incorrect sizing during rentals, and instances where the store failed to open at posted hours.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Bar = this company · dark tick = category median.
208 Google reviews we collected
Phrases our text analysis found in 163 written reviews
How often each topic comes up in the written reviews
We read 163 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional and did a great job getting me set up with a suit.”
“One of our groomsmen went in and the lady working was a tad rude to him and shared she could not fit him at that time as there were too many variation…”
“Had a wonderful experience would definitely recommend.”
“I drove all the way there, and the employee told me, no, it wasn’t done—the button was still broken.”
“100% recommend if you are looking for a great fitting suit.”
“I wouldn't recommend this place if you are looking for good service.”
“10/10 would use again, pants were tailored within 8 minutes for a very affordable price!”
“Was told that would be fine and than got charged fines after not only paying but purchasing some off their overpriced goods.”
“I was in and out with a new vest to add very quickly.”
“…customized and everyone I worked with was friendly, professional and listened to my needs and helped me out so well.…”
“They are vital to maintaining the integrity of our area and these small rural communities.”
praise complaint · found by our text analysis, Google review wording unchanged.
Great, friendly service. I went in for a custom shirt and to get a vest altered and customized and everyone I worked with was friendly, professional and listened to my needs and helped me out so well. My shirt and vest came out beyond my expectations. I highly recommend this business! Thank you!!
Picked up a stunning white dress shirt and brown tie today for Homecoming. Top notch service and selection. An amazing experience for a first true fitting as a young man. Will definitely be back for other event needs! Thank you!
J. Robert’s saved me from a suit mishap a few hours before the wedding. They were able to get me in a new pair of pants, hemmed and ready to go in under an hour. I would highly recommend!
That place is amazing, and the staff will bend over backwards to get you what you need or want. Very clean and a huge slectionofsports jackets, or suits.
My 16 year old son rented his prom tuxedo from them. He handled it all himself. They were excellent and easy to work with as they made him feel comfortable and welcome through the whole process. Plus, he looked great in that tux!
Stopped in over the weekend. Staff was super helpful, friendly and knowledgeable. They were somewhat busy so it took a minute to get done what I needed. An employee stopped in on his off time and saw they were busy and jumped in to start helping customers! Thank you.
4.7 ★★★★★ 208 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great, friendly service. I went in for a custom shirt and to get a vest altered and customized and everyone I worked with was friendly, professional and listened to my needs and helped me out so well. My shirt and vest came out beyond my expectations. I highly recommend this business! Thank you!!
Good people to get you set for any dances that are comeing up.
Picked up a stunning white dress shirt and brown tie today for Homecoming. Top notch service and selection. An amazing experience for a first true fitting as a young man. Will definitely be back for other event needs! Thank you!
J. Robert’s saved me from a suit mishap a few hours before the wedding. They were able to get me in a new pair of pants, hemmed and ready to go in under an hour. I would highly recommend!
I am absolutely furious with my experience at J. Roberts Menswear in Elkhorn. I brought in my overalls back in mid-June because the bottom button on the left side had fallen off. They promised me a repair in two weeks. I returned, and it was a complete botch job—the button wasn’t just poorly sewn; now it was broken in half. After their failed fix, they called once to say it was done—but then never followed up again. I, admittedly, forgot about it until two days ago. I called them, confirming the overalls were ready. They said yes. I drove all the way there, and the employee told me, no, it wasn’t done—the button was still broken. But it was THEIR botched sewing that caused it! To top it all off, I am out $20 for this horrendous excuse for a service, and now they’ve lost the button entirely. I have gone from a minor repair to having a destroyed garment and a total waste of time and money. I will never step foot in this place again.
Staff was very rude
Great customer service and great selection
That place is amazing, and the staff will bend over backwards to get you what you need or want. Very clean and a huge slectionofsports jackets, or suits.
My 16 year old son rented his prom tuxedo from them. He handled it all himself. They were excellent and easy to work with as they made him feel comfortable and welcome through the whole process. Plus, he looked great in that tux!
Very professional and did a great job getting me set up with a suit.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
