Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Jac’s Cleaning Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%63+4.5Craft & service penalty83−1.7Momentum penalty70−3Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

Jac’s Cleaning Service

Groton, CT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #114Position by Experts Score among all companies we track in this category. of 124 house cleaning services · 4.8★ from 114 Google reviews

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Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jac’s Cleaning Service is better than 75% of house cleaning services.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jac’s Cleaning Service is better than 63% of house cleaning services.B
63
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jac’s Cleaning Service is better than 83% of house cleaning services.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jac’s Cleaning Service is better than 100% of house cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jac’s Cleaning Service is better than 70% of house cleaning services.B
70
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jac’s Cleaning Service is better than 63% of house cleaning services.B
63

Reviews for your job

Customers hired Jac’s Cleaning Service for 6 kinds of job.

Jac’s Cleaning Service for moving-related cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$321–$536
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Moving-related cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#44 / 65

All 6 Google reviews tagged “Moving-related cleaning”

Daniel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jac's did a fabulous job with the move out clean of my mothers apartment. Jac was a pleasure to work with and was very accommodating. The landlord liked the outcome so much he asked me for the cleaning service so he could book for his other apartments.

General carpet cleaningMoving-related cleaning+ Quality+ Professionalism+ Value
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Got some help from Jac's Cleaning Service when i moved into my warehouse. Quick, easy, and open line of communication. Definitely recommend :)

Moving-related cleaningOffice & workplace cleaningStandard cleaning+ Responsiveness
Mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I cannot recommend this business more!!! Jac’s team showed up on time and did an amazing job!!! I had some visitors stay for a while, and my home was TRASHED. A couple of hours with amazing and super professional staff and it’s like they were never here lol! Thanks for giving me back my home!!! ♥️♥️♥️♥️♥️

Deep cleanMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
Meghan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jac’s did a great job of doing a deep clean after a year long remodel. We were able to move in and not have to worry about all the dust and debris from construction. Highly recommend!

Deep cleanMoving-related cleaningInterior & exterior window cleaning
Samantha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I just moved into a new home and wanted a fresh clean start to make sure all the cracks and corners got cleaned and they did exactly that! The house looks so beautiful and it made me feel so much better with every day living knowing everything had a really good clean.

Deep cleanMoving-related cleaning+ Punctuality+ Quality+ Value
Christi5 years ago★★★★★

Rating only, no written review.

Moving-related cleaning+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning17$158–$253
Deep clean16$277–$471
Moving-related cleaning6$321–$536
Office & workplace cleaning4$153–$283
Interior & exterior window cleaning4$227–$398
General carpet cleaning3$96–$254

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