Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google reviewers rate Jac’s Cleaning Service 4.8 out of 5 based on 114 reviews, with the owner responding to 35% of them. Customers frequently praise the company for punctuality, thorough deep cleaning, professional communication, and fair pricing for residential and commercial spaces. However, low-star reviews highlight recurring issues with missed appointments, missing necessary equipment, and communication breakdowns, alongside complaints about incomplete work and perceived overpricing.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
114 Google reviews we collected
Phrases our text analysis found in 102 written reviews
How often each topic comes up in the written reviews
We read 102 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The walls look fresh, blinds were dusted, and the staff was friendly.”
“Owner is absolutely unprofessional, rude, and overall horrible person to interact with.”
“What a wonderful experience I had with Jac's cleaning service!”
“I highly recommend Jac to anyone looking for an outstanding cleaning company!”
“I don't recommend them”
“Arrived exactly on time, worked diligently, nice and friendly.”
“First, the 3 people who were to clean, all showed up late.”
“friendly, quoted a very fair price, and everything was cleaned to perfection!”
“Clean was underwhelming and overpriced.”
“They have been great with communication and have always been on time, professional and thorough with their schedule cleanings.”
“Jackie is a hard working professional with integrity and follow thru”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Jac’s Cleaning Service for 6 kinds of job. Pick one to see what they paid and said.
Jac’s team did a great job! The walls look fresh, blinds were dusted, and the staff was friendly. Definitely will have them back!
Very easy professional process from the initial quote walk through to my cleaner showing up and hearing what was important to me to be done how I wanted. A 1 bedroom apartment top to bottom done in about 4 hours by Ana! I will be booking again asking for her 💕 I needed this reset
Jaci and her team were fantastic! I called for an emergency clean out because another company completely dropped the ball. Jaci was responsive.friendly, quoted a very fair price, and everything was cleaned to perfection! I can't recommend Jac's cleaning service more!
Owner is absolutely unprofessional, rude, and overall horrible person to interact with. Clean was underwhelming and overpriced. Look elsewhere.
Arrived exactly on time, worked diligently, nice and friendly. Would use again and recommend.
I've had two cleaners over from Jac's: one for a deep clean, and one to start regular upkeep. Both were professional, kind, and thorough. I am very happy with their service and I'll definitely be continuing with Jac's Cleaning Service.
| Job | Reviews | Category typical |
|---|---|---|
| Standard cleaning | 17 | $158–$253 |
| Deep clean | 16 | $277–$471 |
| Moving-related cleaning | 6 | $321–$536 |
| Office & workplace cleaning | 4 | $153–$283 |
| Interior & exterior window cleaning | 4 | $227–$398 |
| General carpet cleaning | 3 | $96–$254 |
4.8 ★★★★★ 114 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jac’s team did a great job! The walls look fresh, blinds were dusted, and the staff was friendly. Definitely will have them back!
Very easy professional process from the initial quote walk through to my cleaner showing up and hearing what was important to me to be done how I wanted. A 1 bedroom apartment top to bottom done in about 4 hours by Ana! I will be booking again asking for her 💕 I needed this reset
Jaci and her team were fantastic! I called for an emergency clean out because another company completely dropped the ball. Jaci was responsive.friendly, quoted a very fair price, and everything was cleaned to perfection! I can't recommend Jac's cleaning service more!
Owner is absolutely unprofessional, rude, and overall horrible person to interact with. Clean was underwhelming and overpriced. Look elsewhere.
I’m sorry, but this is not a real customer. Internet trolls can be frustrating but our real customers know that we are always polite and professional when dealing with business. Carry on. 😁
Arrived exactly on time, worked diligently, nice and friendly. Would use again and recommend.
We very much appreciate your review! Thank you and call us when you need us back. 😁
I've had two cleaners over from Jac's: one for a deep clean, and one to start regular upkeep. Both were professional, kind, and thorough. I am very happy with their service and I'll definitely be continuing with Jac's Cleaning Service.
We absolutely love working with you and look forward to being able to help you out. Thank you for the lovely review!
What a wonderful experience I had with Jac's cleaning service! My clients were so impressed! Such a warm and friendly welcoming. Thank you for such a fabulous service! Will definitely recommend you again!
Thank you for your kind words! We appreciate all of your recommendations, and you’re also a joy to work with!
JAC’s has done a terrific job in keeping our office clean!
Thank you so much, we’ve enjoyed keeping your office clean for many years, and more to come!
Awesome attitude, always friendly and helpful!
Thank you for the positivity, and we feel the same about your company!
Jac & her team are amazing! Their attention to deal is impeccable. I highly recommend Jac to anyone looking for an outstanding cleaning company!!!
We are so happy and grateful for the recommendation, thank you 💖
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
