Cleaning service · Groton, CT · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%84+5.9Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#58 of 124 house cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 54%
4.9★★★★★57 Google reviews · 24 photos
95%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
58%reviews answered by the owner
$337typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Cleaning Genies 4.9 out of 5 based on 57 reviews, highlighting punctuality, thorough deep cleaning, and efficient communication for residential and Airbnb properties. Customers frequently note fair pricing, attention to detail, and pet-friendly care. One negative review criticized a deep cleaning service that failed to meet expectations despite a promised follow-up, indicating occasional inconsistency in service quality.
Google rating: 4.9 out of 5 from 57 reviews (95% five-star).
Reviews on this page: 57 Google reviews (47 with written comments, 1 with photos).
Owner responses: the business replied to 58% of reviews.
Most recent review: October 9, 2026.
Service: House Cleaning Service serving Groton, Connecticut.
Data from Google, last updated October 28, 2026.
Score profile vs other house cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Cleaning GeniesHouse Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cleaning Genies: 90/100 on this factor. Category median: 92.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cleaning Genies: 92/100 on this factor. Category median: 90.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cleaning Genies: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cleaning Genies: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cleaning Genies: 84/100 on this factor. Category median: 86.A
84
Bar = this company · dark tick = category median.
Star ratings
57 Google reviews we collected
4.9of 5
5 stars5495%
4 stars24%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 47 written reviews
100%praise
Praise82100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price457%
Reasonable229%
Overpriced00%
Not sure114%
$337+37% vs typical house cleaning services
Middle half of what 5 customers paid ($307–$385) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2126%
Staff & attitude1822%
Would recommend1518%
Speed & response1417%
Communication67%
Price & value67%
Honesty & trust22%
What customers talk about
We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“You can tell they pay attention to detail and do their job with enthusiasm.”
“…ur cleaning duties get a bit behind 😬) they were on time and so very nice.…”
“So far, I’ve had a great experience with their service and would definitely recommend them.”
“…parents so we let our cleaning duties get a bit behind 😬) they were on time and so very nice.…”
“Wonderful team- great scheduling communication and great cleaning.”
“Quality business, fair rates and attention to detail during their visits”
“They are incredibly reliable and communicative.”
People customers mention
Airbnb4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Cleaning Genies for 3 kinds of job. Pick one to see what they paid and said.
MMonique2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We had this wonderful company come do a deep clean of our apartment (we’re first time parents so we let our cleaning duties get a bit behind 😬) they were on time and so very nice. When I came home everything was spotless. They even cleaned and organized my fridge and kitchen shelves! I could smell the fresh clean…
Paid $300–350Great priceDeep clean
SSamuel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have two Airbnb properties and hired Cleaning Genies after they were recommended to me. They handle the cleaning between each guest and always leave everything exactly the way I asked from the beginning.
They also keep me informed if anything happens at the properties or if they notice that something is missing,…
Paid $500+Great priceCleaning
JJLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Just great. Professional, friendly, and my place was SPOTLESS when they were done. I highly recommend.
KKevin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Cleaning Genies did a great job. They arrived when scheduled and did a thorough cleaning of my house thats about to go thr market. I would definitely recommend and would use them again.
Paid $350–400Reasonable priceStandard cleaning
TTori2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
We have been very happy with Cleaning Genies. They have been cleaning for us for years and the service continues to get better and better. Nadia is always available to speak to us when we have last minute changes. Very good communication. It’s an Airbnb so they’re responsible for getting it guest ready. They’re…
We had this wonderful company come do a deep clean of our apartment (we’re first time parents so we let our cleaning duties get a bit behind 😬) they were on time and so very nice. When I came home everything was spotless. They even cleaned and organized my fridge and kitchen shelves! I could smell the fresh clean scent all the way down my hallway. I also have two cats and they were very kind and considerate with them being in the home while they cleaned. I will definitely be using them again. Thank you so much guys!
Price assessment: Great price
Price: $300–350
Services: Deep clean
M
Megan Hoots15 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Not cheap but worth every penny. We had them do a move in deep cleaning and they left no stone unturned… they cleaned the radiators, window tracks, appliances and more. Made moving into our new house so much easier and more comfortable.
V
Valeri Dayana gutierrez González1 reviewiTotal number of Google reviews Valeri has written across all businesses on Google Maps, not just this one.
I loved the service from Cleaning Genies. They were very friendly and left everything sparkling clean. You can tell they pay attention to detail and do their job with enthusiasm. I was very happy!
Price assessment: Great price
S
Samuel Brito1 reviewiTotal number of Google reviews Samuel has written across all businesses on Google Maps, not just this one.
I have two Airbnb properties and hired Cleaning Genies after they were recommended to me. They handle the cleaning between each guest and always leave everything exactly the way I asked from the beginning.
They also keep me informed if anything happens at the properties or if they notice that something is missing, which gives me a lot of peace of mind when managing my Airbnbs.
So far, I’ve had a great experience with their service and would definitely recommend them.
Price assessment: Great price
Price: $500+
Services: Cleaning
J
J McMillanLocal Guide · 13 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Just great. Professional, friendly, and my place was SPOTLESS when they were done. I highly recommend.
Price assessment: Great price
Price: $300–350
Services: Cleaning, Moving-related cleaning, Deep clean
Response from the owner · 3 months ago
Thank you, John, for your thoughtful review. We truly appreciate your trust in Cleaning Genies. Providing exceptional service, professionalism, and outstanding results is our top priority, and we're pleased to know we met your expectations. Your recommendation means a great deal to us, and we look forward to the opportunity to serve you again.
A
amanda smith denoyer3 reviewsiTotal number of Google reviews amanda has written across all businesses on Google Maps, not just this one.
The team at Cleaning Genies is wonderful! They are incredibly reliable and communicative. We have been working with them for two years with our Airbnb, and now our home. We are so pleased. Thank you!
K
Kevin Stevenson1 reviewiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Cleaning Genies did a great job. They arrived when scheduled and did a thorough cleaning of my house thats about to go thr market. I would definitely recommend and would use them again.
Price assessment: Reasonable price
Price: $350–400
Services: Standard cleaning
P
Pam Henry1 reviewiTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
We have been very happy with Cleaning Genies. They have been cleaning for us for years and the service continues to get better and better. Nadia is always available to speak to us when we have last minute changes. Very good communication. It’s an Airbnb so they’re responsible for getting it guest ready. They’re always on time and do a great job. We can highly recommend them.
